We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-4386395
2 May 2024 Barclays Bank UK PLC UpheldConsumer CreditDRN-4386395 The complaint Mrs H is unhappy that Barclays Bank UK PLC sold her loan debt to a third party although it said it wouldn’t. What happened Mrs H fell into financial difficulty in early 2022 and couldn’t make her loan repayments. She phoned Barclays in March 2022 to explain her di... (3 pages)View decision -
Decision Reference DRN-4779001
2 May 2024 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-4779001 The complaint Mr K complains that Sainsbury's Bank Plc was irresponsible when it offered him credit and later increased his credit limit. What happened Sainsbury’s opened a credit card account for Mr K in September 2021 with a credit limit of £8,000. This type of credit wa... (4 pages)View decision -
Decision Reference DRN-4703468
2 May 2024 Wakam UpheldInsuranceDRN-4703468 The complaint Mr O complains about how Wakam handled a claim made on his commercial motor insurance policy. What happened Mr O’s car was damaged in an accident, and he made a claim to Wakam. He said he couldn’t contact Wakam and he needed his car for work. So after a few weeks ... (3 pages)View decision -
Decision Reference DRN-4646239
2 May 2024 RCI Financial Services Limited UpheldConsumer CreditDRN-4646239 The complaint Ms D complains about the way RCI Financial Services Limited trading as Nissan Financial Services has dealt with her in respect of a hire-purchase agreement she used to acquire a car. What happened In November 2021, Ms D entered into a hire-purchase agreement with ... (3 pages)View decision -
Decision Reference DRN-4766766
2 May 2024 Vanquis Bank Limited UpheldBanking and PaymentsDRN-4766766 The complaint Mr B, through a representative, says Vanquis Bank Limited irresponsibly lent to him. What happened Mr B applied for a credit card from Vanquis in November 2018. It gave him a £500 credit limit that it then increased three times - in April 2019 to £1,250, in March ... (3 pages)View decision -
Decision Reference DRN-4743830
2 May 2024 Aviva Insurance Limited UpheldInsuranceDRN-4743830 The complaint Mr and Mrs N complain about the way Aviva Insurance Limited handled a claim they made on their home insurance policy following an escape of water in a neighbouring property. Aviva’s been represented by contractors for parts of the claim. For simplicity at times, I... (4 pages)View decision -
Decision Reference DRN-4777843
2 May 2024 Barclays Bank Plc UpheldInvestmentsDRN-4777843 The complaint The estate of Mrs H complains about the way Barclays Bank Plc (trading as Smart Investor (SI)) has dealt with the settlement of the estate. The executors say failings by Barclays Bank UK PLC has prevented the transfer of assets. What happened Mrs H held a portfoli... (6 pages)View decision -
Decision Reference DRN-4685428
2 May 2024 esure Insurance Limited UpheldInsuranceDRN-4685428 The complaint Miss D complains about how esure Insurance Limited has handled a claim made on her motor insurance policy. She wants the claim removed from her record and her premium recalculated. What happened Miss D was involved in an accident with a bus, and she made a claim o... (2 pages)View decision -
Decision Reference DRN-4757546
2 May 2024 Clydesdale Bank Plc UpheldMortgagesDRN-4757546 The complaint Mr and Mrs W complain that they were treated unfairly by Clydesdale Bank Plc (trading as Virgin Money) during their application to port their mortgage product. They feel Virgin Money has discriminated against them and that it’s breached several laws and rules. Wha... (12 pages)View decision -
Decision Reference DRN-4751101
2 May 2024 esure Insurance Limited UpheldInsuranceDRN-4751101 The complaint Ms C complains that esure Insurance Limited has delayed her claim on her motor insurance policy and hasn’t provided her with updates. She wants the claim settled and her additional premiums repaid. What happened Ms C said her parked and unattended car was hit by a... (2 pages)View decision
