We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 130332 results
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Decision Reference DRN-6189421
4 Mar 2026 Vodafone Limited UpheldConsumer CreditDRN-6189421 The complaint Mr S is unhappy Vodafone Limited have continued to pursue him for repayment of a loan after telling him it was no longer payable. To resolve matters Mr S is seeking for the loan to be written-off and compensation for the trouble and upset caused to him. Mr S ... (4 pages)View decision -
Decision Reference DRN-6192866
4 Mar 2026 Northern Bank Limited UpheldBanking and PaymentsDRN-6192866 The complaint Mr and Mrs C complain that Northern Bank Limited trading as Danske Bank will not reimburse the funds they lost to a scam. Mr and Mrs C are professionally represented, but for ease I have only referred to Mr C and Mrs C in this decision. What happened The detail... (3 pages)View decision -
Decision Reference DRN-5925932
4 Mar 2026 Evergreen Finance London Limited UpheldConsumer CreditDRN-5925932 The complaint Mr C complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) lent to him irresponsibly. He says that these were ‘loan shark’ rates of interest. What happened Here is a brief table showing the lending. Loan Approved Amount Repaym... (5 pages)View decision -
Decision Reference DRN-6164757
4 Mar 2026 Santander UK Plc UpheldBanking and PaymentsDRN-6164757 The complaint Mrs R complains about the service received from Santander UK Plc when repaying her overdraft. What happened The background to this complaint is well known to both parties, so I won’t repeat it at length here. As a summary, Mrs R held a current account includin... (3 pages)View decision -
Decision Reference DRN-5950968
4 Mar 2026 Liverpool Victoria Insurance Limited UpheldInsurance1 DRN-5950968 The complaint Ms B complains that Liverpool Victoria Insurance Limited (LV) have provided poor service and delayed in dealing with her claim following an escape of water. What happened Ms B had buildings and contents insurance with LV. Ms B has made two previous complaint... (5 pages)View decision -
Decision Reference DRN-6192957
4 Mar 2026 Watford Insurance Company Europe Limited UpheldInsuranceDRN-6192957 The complaint Ms B has complained about Watford Insurance Company Europe Limited’s decision not to provide indemnity for a claim under her policy and to recover its outlay on the claim from her. Any reference to Watford includes its agents. What happened Ms B took out a po... (4 pages)View decision -
Decision Reference DRN-5948548
4 Mar 2026 Tradex Insurance Company PLC UpheldInsuranceDRN-5948548 The complaint Mr O says Tradex Insurance Company Plc didn’t pay him enough for his written-off car after he made a claim on his motor insurance policy. What happened Mr O thought the market value of his 20-year-old car was around £1,400 to £1,500. Tradex offered him £1,116 ... (2 pages)View decision -
Decision Reference DRN-6150790
4 Mar 2026 Barclays Bank UK PLC UpheldMortgagesDRN-6150790 The complaint Mr R’s complaint is about an interest-only mortgage he has with Barclays Bank UK Plc. He is unhappy with various aspects of Barclays’ administration of his mortgage and the information he received when he took out the mortgage, as follows: • He was misled about... (5 pages)View decision -
Decision Reference DRN-6196483
4 Mar 2026 Inter Partner Assistance SA UpheldInsuranceDRN-6196483 The complaint Mr and Mrs M complain about the response of Inter Partner Assistance SA (‘IPA’) to their home emergency insurance claim. IPA are the underwriters of this insurance policy. As they’ve accepted responsibility for the actions of agents acting on their behalf, in t... (4 pages)View decision -
Decision Reference DRN-6196514
4 Mar 2026 BROWN SHIPLEY & CO. LIMITED UpheldInvestmentsDRN-6196514 The complaint Mr H has complained about the service he has received from Brown Shipley & Co Limited (Brown Shipley) when transferring his investments to a new provider. What happened Mr H began the process of transferring his ISA, SIPP and GIA away from Brown Shipley in... (3 pages)View decision