We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
-
Decision Reference DRN-4774664
1 May 2024 J D Williams & Company Limited UpheldConsumer CreditDRN-4774664 The complaint Miss H complains that J D Williams & Company Limited (“J D Williams”), trading as Fashion World, irresponsibly granted her a catalogue shopping account she says she couldn’t afford to repay. What happened In June 2020 Miss H entered into an agreement with J D ... (3 pages)View decision -
Decision Reference DRN-4716407
1 May 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4716407 The complaint Mr D has complained on behalf of a limited company, A, that Accredited Insurance (Europe) Ltd declined a claim he made on A’s buildings insurance policy for subsidence damage. Reference to A and Accredited includes their respective agents and representatives. What... (4 pages)View decision -
Decision Reference DRN-4510493
1 May 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4510493 The complaint Mrs M complains Creation Consumer Finance Ltd (CCF) failed to correct adverse information they’d recorded on her credit file which affected her mortgage application. What happened Mrs M had two agreements with CCF. In October 2021 she made a payment she said to pa... (3 pages)View decision -
Decision Reference DRN-4770392
1 May 2024 Paul Hipkiss UpheldInvestmentsDRN-4770392 The complaint Mr and Mrs J have complained that Paul Hipkiss recommended investments to them that were unsuitable. What happened The background to this complaint and my initial conclusions were set out in my provisional decision, which I issued earlier this month. My provisiona... (11 pages)View decision -
Decision Reference DRN-4757408
1 May 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-4757408 The complaint Mr P complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with loans without carrying out sufficient affordability checks. What happened A summary of Mr P’s borrowing can be found below. loan number loan amount agre... (5 pages)View decision -
Decision Reference DRN-4732243
1 May 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4732243 The complaint Mr W complains London & Colonial Services Limited (‘L&C’) didn’t undertake sufficient due diligence on the firm, 1 Stop Financial Services (‘1 Stop’), that introduced him to L&C. Mr W also complains L&C didn’t undertake sufficient due diligence on ... (46 pages)View decision -
Decision Reference DRN-4686664
1 May 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4686664 The complaint Mrs L and Mr L complain about Liverpool Victoria Insurance Company Limited (“LV”) and the decision to decline the claim they made on their home insurance policy following damage to their roof. Mr L has acted as the main representative during the claim and complain... (4 pages)View decision -
Decision Reference DRN-4771206
1 May 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4771206 The complaint Mr S complains that Creation Consumer Finance Ltd, treated him unfairly regarding a dispute about a loan to purchase furniture. What happened Mr S says he spoke in store to a furniture company about some specific furniture. Mr S then entered into a Fix... (3 pages)View decision -
Decision Reference DRN-4478868
30 Apr 2024 Blue Motor Finance Ltd UpheldConsumer CreditDRN-4478868 The complaint Mr M complains about a car he acquired under a hire purchase agreement with Blue Motor Finance Ltd. What happened In March 2023 Mr M entered into a regulated hire purchase agreement with Blue Motor Finance in relation to a used car. The car was six years old, its ... (3 pages)View decision -
Decision Reference DRN-4514349
30 Apr 2024 U K Insurance Limited UpheldInsuranceDRN-4514349 The complaint Mr and Mrs M are unhappy with the way U K Insurance Limited (UKI) dealt with a claim on their travel insurance policy. What happened Mr and Mrs M have a travel insurance policy underwritten by UKI. Unfortunately, while abroad, Mr M sustained an injury which requir... (3 pages)View decision
