We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
-
Decision Reference DRN-4772935
30 Apr 2024 Openwork Limited UpheldPensions and AnnuitiesDRN-4772935 The complaint Mr M took benefits from his employer’s defined benefit (DB) pension scheme in early 2023. He unexpectedly incurred a Lifetime Allowance (LTA) charge which reduced both his benefits and the ability to take tax-free cash, which Openwork had advised him would be avai... (11 pages)View decision -
Decision Reference DRN-4689833
30 Apr 2024 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4689833 The complaint Mr T complains about the service provided by Scottish Widows Limited in relation to transferring in his pension plans from other providers. He says the delays caused him a financial loss and expects substantial compensation to reflect the inconvenience he’s experi... (8 pages)View decision -
Decision Reference DRN-4488500
30 Apr 2024 Bank of Scotland Plc UpheldMortgagesDRN-4488500 The complaint Mr and Mrs K complain that Bank of Scotland plc trading as Halifax incorrectly said they could keep a staff concessionary interest rate on part of their mortgage after Mr K ended his employment with it. They say this meant they lost out on securing a better rate e... (7 pages)View decision -
Decision Reference DRN-4771457
30 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4771457 The complaint Mr M and Mrs M are unhappy that Barclays Bank UK PLC couldn’t tell them what currency exchange rate would be applied to a large currency exchange they wanted to make. What happened Mr M and Mrs M sold an overseas property and on 1 March 2023 they transferred the p... (3 pages)View decision -
Decision Reference DRN-4772299
30 Apr 2024 Think Money Limited UpheldBanking and PaymentsDRN-4772299 The complaint Mr W is unhappy with several aspects of the service that he’s received from Think Money Limited. What happened To briefly summarise: Mr W called Think Money on 7 November 2023, because he was unhappy that he was experiencing problems with his Think Money card. Thi... (3 pages)View decision -
Decision Reference DRN-4378726
30 Apr 2024 Aviva Insurance Limited UpheldInsuranceDRN-4378726 The complaint Mr and Mrs F complain about the decision by Aviva Insurance Limited to decline their accidental damage claim for a shattered window under their home insurance policy. What happened The background to this complaint is well known to Mr and Mrs F and Aviva. In my dec... (3 pages)View decision -
Decision Reference DRN-4768845
30 Apr 2024 Aviva Insurance Limited UpheldInsuranceDRN-4768845 The complaint Miss L complains that Aviva Insurance Limited declined her claim against a private medical insurance policy. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here in full. In summary, Miss L was a beneficiary... (4 pages)View decision -
Decision Reference DRN-4758082
30 Apr 2024 N.I.I.B. Group Limited UpheldConsumer CreditDRN-4758082 The complaint Mr S is unhappy that a car supplied to him under a hire purchase agreement with N.I.I.B. Group Limited trading as Northridge Finance was of an unsatisfactory quality. What happened On 25 January 2023, Mr S was supplied with a used car through a hire purchase agree... (4 pages)View decision -
Decision Reference DRN-4683049
30 Apr 2024 Chaucer Insurance Company Designated Activity Company UpheldInsuranceDRN-4683049 The complaint Ms B complains that Chaucer Insurance Company Designated Activity Company rejected a subsidence claim on her buildings insurance policy. What happened In 2016 Ms B noticed some cracking in the walls of her house. She reported this to her then insurer. It was looke... (3 pages)View decision -
Decision Reference DRN-4771566
30 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4771566 The complaint Mrs C complains Barclays Bank UK PLC didn’t give her essential information when closing an existing Individual Savings Account (ISA) and taking out a new one. What happened During a visit to a Barclays branch, Mrs C asked about current interest rates on ISA’s. She... (4 pages)View decision
