We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4975433
20 Aug 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4975433 The complaint Mr H is unhappy that Tesco Personal Finance PLC, trading as Tesco Bank, suspended his account. What happened Mr H holds a credit account with Tesco. In September 2023, Mr H spoke with Tesco and said he was in financial difficulty and was struggling to meet the... (5 pages)View decision -
Decision Reference DRN-4967402
20 Aug 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4967402 The complaint Mr T complains that HSBC UK Bank Plc incorrectly declined a transfer request he made to complete a currency conversion. What happened The background to this complaint and my initial conclusions were set out in a provisional decision. I said: Mr T has a currenc... (4 pages)View decision -
Decision Reference DRN-4947831
20 Aug 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4947831 The complaint Mr E complains about how Accredited Insurance (Europe) Ltd (Accredited) dealt with a claim under his motor insurance policy for damage to his vehicle in an accident. References to Accredited in this decision include their agents. What happened In January 2023... (4 pages)View decision -
Decision Reference DRN-4866230
20 Aug 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4866230 The complaint Mr & Mrs D complain about the amount offered to them by Admiral Insurance (Gibraltar) Limited (“Admiral”) under their car insurance policy after their car was written off. What happened Mr & Mrs D had a motor insurance policy with Admiral covering their... (2 pages)View decision -
Decision Reference DRN-4967597
20 Aug 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4967597 The complaint Miss T has complained that a car she acquired, using finance from Zopa Bank Limited, isn’t of satisfactory quality. What happened On 14 September 2022, Miss T entered into a finance agreement with Zopa, for a used car. However, she soon noticed cosmetic issues,... (3 pages)View decision -
Decision Reference DRN-4902771
20 Aug 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4902771 The complaint Mr B complains that Santander UK plc won’t refund to him the money that he paid for some holiday services. What happened I issued a provisional decision on this complaint in June 2024 in which I described what had happened as follows: “Mr B entered into an acco... (3 pages)View decision -
Decision Reference DRN-4759341
20 Aug 2024 Scottish Widows Limited UpheldMortgagesDRN-4759341 The complaint Mrs J’s complaint is that Scottish Widows Limited incorrectly linked her address to an unrelated third party, as a result of which adverse data was registered against her. Mrs J says that, as a result, she has suffered loss and detriment. What happened I do n... (3 pages)View decision -
Decision Reference DRN-4975088
20 Aug 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4975088 The complaint Mr S has complained about the way Admiral Insurance (Gibraltar) Limited dealt with a claim under his Van Insurance Policy. What happened Mr J’s van was damaged in November 2022 and he put in a claim under his policy. His van was eventually returned to him repa... (3 pages)View decision -
Decision Reference DRN-4942979
20 Aug 2024 Loans 2 Go Limited UpheldConsumer CreditDRN-4942979 The complaint Mr M complains that Loans 2 Go Limited (L2G) irresponsibly lent to him. What happened Mr M was approved for a loan with L2G for £500, payable over 18 months. Mr M says that L2G irresponsibly lent to him, and he made a complaint to them. L2G did not uphold Mr M’... (3 pages)View decision -
Decision Reference DRN-4795798
20 Aug 2024 Klarna Bank AB (publ) UpheldConsumer CreditDRN-4795798 The complaint Mr H is unhappy that Klarna Bank AB (publ) ‘Klarna’ terminated his fixed sum loan agreement (“loan”) and registered it with credit reference agencies as defaulted. What happened On 12 September 2021 Mr H made a purchase costing £503.76. Mr H financed his purch... (3 pages)View decision