We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-4732159
30 Apr 2024 HARBOUR ROCK CAPITAL LIMITED UpheldPensions and AnnuitiesDRN-4732159 The complaint Mr B is unhappy with advice given by Harbour Rock Capital Limited (Harbour Rock) to transfer his pension plan to a Parmenion SIPP (self invested personal pension). Mr B says the advice was unsuitable and he’s suffered financial loss in consequence. The advice was... (6 pages)View decision -
Decision Reference DRN-4558050
30 Apr 2024 Barclays Bank UK PLC UpheldConsumer CreditDRN-4558050 The complaint Mrs C complains that Barclays Bank UK PLC (Barclays) declined a loan application despite initially accepting it. She would like more compensation than Barclays has offered. What happened The details of this complaint are well known to both parties so I won’t repea... (2 pages)View decision -
Decision Reference DRN-4770615
30 Apr 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4770615 The complaint Mr G complains that Carey Pensions UK LLP (‘Carey’ - now called Options UK Personal Pensions LLP, but I’ll refer to Carey throughout for ease) failed to carry out sufficient due diligence on the investments made within his Self-Invested Personal Pension (‘SIPP’). ... (37 pages)View decision -
Decision Reference DRN-4698203
29 Apr 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4698203 The complaint Ms L has complained that HSBC UK Bank Plc won’t refund transactions she says she didn’t make or otherwise authorise. What happened In 2023, a series of payments were taken from Ms L’s HSBC account using a direct debit instruction, totalling over £800. As Ms L had ... (3 pages)View decision -
Decision Reference DRN-4563343
29 Apr 2024 Arch Insurance (UK) Limited UpheldInsuranceDRN-4563343 The complaint Mr H and Mr N complain about the price charged by Arch Insurance (UK) Limited (“Arch”) to renew their commercial property insurance policy. Mr N has acted as the main representative during the complaint process. So, for ease of reference, I will refer to any actio... (3 pages)View decision -
Decision Reference DRN-4722874
29 Apr 2024 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-4722874 The complaint Mr B complains that American Express Services Europe Limited (AESEL) did not put in place the reasonable adjustment he asked them for. Mr B is represented by his wife in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments sh... (4 pages)View decision -
Decision Reference DRN-4728029
29 Apr 2024 Profile Financial Solutions Limited UpheldPensions and AnnuitiesDRN-4728029 The complaint Mr P complained that Profile Financial Solutions Limited (Profile) did not provide him with the ongoing services he had paid for. He would like to be compensated for any financial loss he has suffered as a result. Mr P is being assisted by a complaint management c... (6 pages)View decision -
Decision Reference DRN-4770634
29 Apr 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4770634 The complaint Miss H complains that Lloyds Bank PLC closed her accounts without providing an explanation or warning. She is also unhappy that Lloyds prevented her from accessing the money in her accounts. Miss H says this caused her unnecessary inconvenience and worry. What hap... (5 pages)View decision -
Decision Reference DRN-4770008
29 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4770008 The complaint Mr H complains that Barclays Bank UK Plc failed to block his transactions to a crypto currency firm that he was using to gamble, despite telling Barclays he had a gambling addiction. What happened I sent the parties a provisional decision in March 2024, in which I... (4 pages)View decision -
Decision Reference DRN-4491325
29 Apr 2024 KW Wealth Planning Limited UpheldPensions and AnnuitiesDRN-4491325 The complaint Mr S complained that he has suffered a financial loss as KW Wealth Planning Limited trading as Kingswood (KW) provided incorrect advice about making payments into his pension. He also complains that a service he had paid for was not provided. He would like to be c... (4 pages)View decision
