We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119790 results
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Decision Reference DRN-4430097
6 Nov 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4430097 The complaint Miss R complains that Tesco Personal Finance PLC trading as Tesco Bank was irresponsible when it offered her credit. What happened Tesco opened a credit card account for Miss R in January 2019 in with a credit limit of £5,800. This type of credit was an open-ended... (3 pages)View decision -
Decision Reference DRN-4430513
6 Nov 2023 Alphabet (GB) Ltd UpheldConsumer CreditDRN-4430513 The complaint Mr F complains that Alphabet (GB) Ltd unfairly charged him for damage to a vehicle when he returned it at the end of his hire period. What happened In July 2018 Mr F entered into a regulated hire agreement with Alphabet (GB) Ltd in respect of a car. In or around A... (3 pages)View decision -
Decision Reference DRN-4439881
6 Nov 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4439881 The complaint Mr N complains that HSBC UK Bank Plc unfairly applied fees and a missed payment marker to his credit file in relation to a credit card account he holds with the bank. What happened Mr N was going on holiday. He received his July electronic statement from HSBC and ... (2 pages)View decision -
Decision Reference DRN-3882122
6 Nov 2023 CST Wealth Management Limited UpheldPensions and AnnuitiesDRN-3882122 The complaint Mr L has complained that CST Wealth Management Limited (CST) gave him unsuitable advice to transfer his defined benefits from his occupational pension scheme (OPS) – the British Steel Pension Scheme (BSPS) – to a Personal Pension Policy (PPP). What happened The in... (8 pages)View decision -
Decision Reference DRN-4434680
6 Nov 2023 West Bay Insurance Plc UpheldInsuranceDRN-4434680 The complaint Mr H, trading as business R, has complained about the way West Bay Insurance Plc (‘West Bay’), R’s commercial motor insurer, dealt with a claim made on its motor trade policy. What happened I issued a provisional decision on this complain last month. An extract fr... (5 pages)View decision -
Decision Reference DRN-4440554
6 Nov 2023 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4440554 The complaint Ms H complained that Accredited Insurance (Europe) Ltd (“AI”) unfairly declined her claim for lost jewellery under her home insurance policy. What happened Ms H made a claim to AI when she lost her ring when staying at a hotel. AI reviewed and validated the claim ... (3 pages)View decision -
Decision Reference DRN-4439239
6 Nov 2023 National Deposit Friendly Society Limited UpheldInsuranceDRN-4439239 The complaint Mrs J complains about the settlement paid by National Deposit Friendly Society Limited (‘National Friendly’) under her dental claim. What happened Mrs J holds a healthcare deposit account plan with National Friendly. She made a claim for dental treatment totalling... (4 pages)View decision -
Decision Reference DRN-4440446
6 Nov 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-4440446 Complaint Mr G complains he was mis-sold investments he made in bonds issued by Basset & Gold Plc (“B&G plc”). He says he was told they were “great” investments which were asset backed, and he was dealing with a regulated business. He would like to be compensated for th... (10 pages)View decision -
Decision Reference DRN-4035214
6 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4035214 The complaint Mr T complains that Options UK Personal Pensions LLP (“Options” – formerly Carey Pensions UK LLP) shouldn’t have accepted his application to transfer his occupational pension scheme into an Options self-invested personal pension (“SIPP”). He says Options failed to... (44 pages)View decision -
Decision Reference DRN-4382734
6 Nov 2023 Avantia Insurance Limited UpheldInsuranceDRN-4382734 The complaint Mr and Mrs B complain Avantia Insurance Limited mis-sold their home insurance, which left them underinsured when they made a claim for repairs to an outbuilding. What happened In 2018 Mr and Mrs B took out a home insurance policy online through Avantia. The policy... (3 pages)View decision
