We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-4763536
29 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4763536 The complaint Mr C has complained that Barclays failed to recognise that he was using his substantial overdraft facility to gamble via high-risk investment platforms. Background Mr C has had a current account with Barclays since the early 1980s. It currently has an exceptionall... (4 pages)View decision -
Decision Reference DRN-4770382
29 Apr 2024 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-4770382 The complaint Mr B complains about the way Red Sands Insurance Company (Europe) Limited handled a claim he made on his motor warranty. What happened Mr B took out a motor warranty when purchasing his car in 2022. He said around three months later the car broke down. He received... (6 pages)View decision -
Decision Reference DRN-4766029
29 Apr 2024 Santander UK Plc UpheldMortgagesDRN-4766029 The complaint Mr and Mrs B complain that Santander UK plc withdrew a mortgage offer it had made to them and didn’t give a reason. What happened Mr and Mrs B had an existing mortgage of just over £280,000 with Santander, on a fixed interest rate which was due to end in January 2... (4 pages)View decision -
Decision Reference DRN-4045901
29 Apr 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4045901 The complaint Ms S has complained about the way Creation Consumer Finance Limited (“Creation”) responded to a claim she’d made under section 75 (s75) of the Consumer Credit Act 1974 (the “CCA”). Ms S has been represented in bringing her complaint but, to keep things simple, I’l... (8 pages)View decision -
Decision Reference DRN-4508980
29 Apr 2024 TSB Bank plc UpheldBanking and PaymentsDRN-4508980 The complaint M, a limited liability partnership complains that TSB Bank plc asked it to provide information about activity on its account and blocked its account when it didn’t provide the information. M is also unhappy about the customer service it received throughout the pro... (5 pages)View decision -
Decision Reference DRN-4748606
29 Apr 2024 PSG SIPP Limited UpheldPensions and AnnuitiesDRN-4748606 The complaint Mr D complained PSG SIPP Limited (PSG) caused a significant delay to the transfer of his pension benefits to a new provider, leading to a potential financial loss. He is seeking compensation for any loss, together with compensation for the distress and inconvenien... (5 pages)View decision -
Decision Reference DRN-4723342
29 Apr 2024 U K Insurance Limited UpheldInsuranceDRN-4723342 The complaint Miss B complained about U K Insurance Limited’s handling of her claim under her motor insurance policy. What happened After Miss B’s car was broken into, and its windscreens had been smashed, Miss B reported it to UKI. She said UKI treated her situation as a winds... (4 pages)View decision -
Decision Reference DRN-4070695
29 Apr 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4070695 The complaint Mr W has complained about the way Creation Consumer Finance Limited (“Creation”) responded to a claim he’d made under section 75 (s75) of the Consumer Credit Act 1974 (the “CCA”). Mr W has been represented in bringing his complaint but, to keep things simple, I’ll... (8 pages)View decision -
Decision Reference DRN-4769758
29 Apr 2024 Bank of Scotland Plc UpheldMortgagesDRN-4769758 The complaint Mr D complains that he received misleading information from Bank of Scotland plc (trading as Halifax) during his enquiries about porting his mortgage to a new property. What happened In 2020 Mr D took a mortgage with Halifax. He borrowed £136,800 on repayment term... (7 pages)View decision -
Decision Reference DRN-4529788
29 Apr 2024 U K Insurance Limited UpheldInsuranceDRN-4529788 The complaint Mr A has complained about the repairs carried out by U K Insurance Limited during a claim he made on his home insurance policy for damage caused by subsidence. What happened The circumstances of this complaint aren’t in dispute, so I’ll summarise the main points: ... (3 pages)View decision
