We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-4731470
29 Apr 2024 First Central Underwriting Limited UpheldInsuranceDRN-4731470 The complaint Miss R complains about how First Central Underwriting Limited, previously known as Skyfire Insurance Company Limited, dealt with a claim against her motor insurance policy. Reference to First Central includes its agents and its previous trading name. What happened... (5 pages)View decision -
Decision Reference DRN-4751759
29 Apr 2024 AIB Group (UK) Plc UpheldMortgagesDRN-4751759 The complaint Mr L complains that AIB Group (UK) Plc paid a legal firm some money for service charges on a property he owns and has mortgaged with AIB. Mr L said this was a scam. What happened Mr L said his mortgage company, AIB, had been told he owed around £2,500 in service c... (7 pages)View decision -
Decision Reference DRN-4767370
29 Apr 2024 Conclusive Financial Limited UpheldClaims ManagementDRN-4767370 The complaint Mr S complains about Conclusive Financial Limited trading as Conclusive Financial (“CFL”) and their failure to respond to his requests for his payment protection insurance (“PPI”) claim to be cancelled and his personal information deleted. What happened On 13 July... (3 pages)View decision -
Decision Reference DRN-4764354
29 Apr 2024 Mantra Consultancy & Capital Limited UpheldMortgagesDRN-4764354 The complaint Mr G complains that he asked a mortgage broker working under the umbrella of Mantra Consultancy & Capital Limited (“Mantra”) to apply for a mortgage for him, but although the broker told him the application was in progress, he later found out it was never done... (6 pages)View decision -
Decision Reference DRN-4698340
29 Apr 2024 KGM Underwriting Services Limited UpheldInsuranceDRN-4698340 The complaint Mr A complains that KGM Underwriting Services Limited mishandled his claim on a motor insurance policy. What happened In late November 2022, Mr A used an intermediary to take out insurance for a vehicle. He said that he was self-employed. He took out insurance wit... (3 pages)View decision -
Decision Reference DRN-4768949
29 Apr 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4768949 The complaint N, a limited company, complains that the National Westminster Bank Plc unreasonably closed their accounts, and withheld the remaining funds. They would like to be compensated for their losses. What happened N is represented by their director. They held business ac... (4 pages)View decision -
Decision Reference DRN-4721300
29 Apr 2024 Marshmallow Financial Services Ltd UpheldInsuranceDRN-4721300 The complaint Mr A complains that Marshmallow Financial Services Limited automatically renewed his motor insurance policy without warning him and it is now pursuing him for cancellation charges. What happened Mr A’s policy taken through Marshmallow was set for automatic renewa... (2 pages)View decision -
Decision Reference DRN-4758244
29 Apr 2024 Yorkshire Building Society UpheldMortgagesDRN-4758244 The complaint Mr and Mrs A complain that they were wrongly told by Yorkshire Building Society (“YBS”) that they could use an existing mortgage offer to remortgage their existing home. They said they decided not to move house because of this advice, and it turned out to be wrong... (6 pages)View decision -
Decision Reference DRN-4752304
29 Apr 2024 Zurich Insurance Company Ltd UpheldInsuranceDRN-4752304 The complaint Mr H complains about the way Zurich Insurance Company Ltd (Zurich) has dealt with a claim he made on his home insurance for storm damage. What happened Mr H bought a new buildings insurance policy online through a comparison website in mid- February 2023. The poli... (4 pages)View decision -
Decision Reference DRN-4769097
29 Apr 2024 Ageas Insurance Limited UpheldInsuranceDRN-4769097 The complaint Mr F has complained about poor repairs to his windscreen carried out by Ageas Insurance Limited’s windscreen repair company following a claim under his motor insurance policy. What happened Mr F made a claim under his policy in October 2021 for damage to the winds... (3 pages)View decision
