We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-4686664
1 May 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4686664 The complaint Mrs L and Mr L complain about Liverpool Victoria Insurance Company Limited (“LV”) and the decision to decline the claim they made on their home insurance policy following damage to their roof. Mr L has acted as the main representative during the claim and complain... (4 pages)View decision -
Decision Reference DRN-4771206
1 May 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4771206 The complaint Mr S complains that Creation Consumer Finance Ltd, treated him unfairly regarding a dispute about a loan to purchase furniture. What happened Mr S says he spoke in store to a furniture company about some specific furniture. Mr S then entered into a Fix... (3 pages)View decision -
Decision Reference DRN-4478868
30 Apr 2024 Blue Motor Finance Ltd UpheldConsumer CreditDRN-4478868 The complaint Mr M complains about a car he acquired under a hire purchase agreement with Blue Motor Finance Ltd. What happened In March 2023 Mr M entered into a regulated hire purchase agreement with Blue Motor Finance in relation to a used car. The car was six years old, its ... (3 pages)View decision -
Decision Reference DRN-4514349
30 Apr 2024 U K Insurance Limited UpheldInsuranceDRN-4514349 The complaint Mr and Mrs M are unhappy with the way U K Insurance Limited (UKI) dealt with a claim on their travel insurance policy. What happened Mr and Mrs M have a travel insurance policy underwritten by UKI. Unfortunately, while abroad, Mr M sustained an injury which requir... (3 pages)View decision -
Decision Reference DRN-4772935
30 Apr 2024 Openwork Limited UpheldPensions and AnnuitiesDRN-4772935 The complaint Mr M took benefits from his employer’s defined benefit (DB) pension scheme in early 2023. He unexpectedly incurred a Lifetime Allowance (LTA) charge which reduced both his benefits and the ability to take tax-free cash, which Openwork had advised him would be avai... (11 pages)View decision -
Decision Reference DRN-4689833
30 Apr 2024 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4689833 The complaint Mr T complains about the service provided by Scottish Widows Limited in relation to transferring in his pension plans from other providers. He says the delays caused him a financial loss and expects substantial compensation to reflect the inconvenience he’s experi... (8 pages)View decision -
Decision Reference DRN-4488500
30 Apr 2024 Bank of Scotland Plc UpheldMortgagesDRN-4488500 The complaint Mr and Mrs K complain that Bank of Scotland plc trading as Halifax incorrectly said they could keep a staff concessionary interest rate on part of their mortgage after Mr K ended his employment with it. They say this meant they lost out on securing a better rate e... (7 pages)View decision -
Decision Reference DRN-4771457
30 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4771457 The complaint Mr M and Mrs M are unhappy that Barclays Bank UK PLC couldn’t tell them what currency exchange rate would be applied to a large currency exchange they wanted to make. What happened Mr M and Mrs M sold an overseas property and on 1 March 2023 they transferred the p... (3 pages)View decision -
Decision Reference DRN-4772299
30 Apr 2024 Think Money Limited UpheldBanking and PaymentsDRN-4772299 The complaint Mr W is unhappy with several aspects of the service that he’s received from Think Money Limited. What happened To briefly summarise: Mr W called Think Money on 7 November 2023, because he was unhappy that he was experiencing problems with his Think Money card. Thi... (3 pages)View decision -
Decision Reference DRN-4378726
30 Apr 2024 Aviva Insurance Limited UpheldInsuranceDRN-4378726 The complaint Mr and Mrs F complain about the decision by Aviva Insurance Limited to decline their accidental damage claim for a shattered window under their home insurance policy. What happened The background to this complaint is well known to Mr and Mrs F and Aviva. In my dec... (3 pages)View decision
