We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119791 results
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Decision Reference DRN-3972962
6 Nov 2023 True Potential Wealth Management LLP UpheldPensions and AnnuitiesDRN-3972962 The complaint Mr B complains about the advice True Potential Wealth Management LLP gave to him to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme, the British Steel Pension Scheme (‘BSPS’) to a self-invested personal pension (‘SIPP’). He says t... (7 pages)View decision -
Decision Reference DRN-4439187
6 Nov 2023 Shawbrook Bank Limited UpheldConsumer CreditDRN-4439187 The complaint Mr D complains that Shawbrook Bank Limited (“Shawbrook”), has rejected the claim he made under section 75 of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system he says were misrepresented to him by the supplier. Mr D is represented by a c... (7 pages)View decision -
Decision Reference DRN-4414730
6 Nov 2023 Mortgage Agency Services Number Five Limited UpheldMortgagesDRN-4414730 The complaint Mr and Mrs B complain about the interest rate charged on their mortgage with Mortgage Agency Services Number Five Limited (MAS5). They say that the standard variable rate has been unfairly increased and was too high, and that in any case MAS5 should have offered t... (71 pages)View decision -
Decision Reference DRN-4427884
6 Nov 2023 Mortgage Agency Services Number Five Limited UpheldMortgagesDRN-4427884 The complaint Mrs A complains about her mortgage with Mortgage Agency Services Number Five Limited (MAS5). This complaint was originally prompted because Mrs A’s mortgage had reached the end of its interest only term, she was unable to repay the capital and MAS5 refused a term ... (75 pages)View decision -
Decision Reference DRN-4211520
6 Nov 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4211520 The complaint Mr O has complained Monzo Bank Ltd, trading as Monzo, added a fraud-related marker In Mr O’s name to the industry fraud database, CIFAS, and returned funds he believed were his to source. What happened In November 2022 Monzo froze Mr O’s account. They’d received a... (2 pages)View decision -
Decision Reference DRN-4070913
6 Nov 2023 AXA Insurance UK Plc UpheldInsuranceDRN-4070913 The complaint Ms M complains about the way AXA Insurance UK Plc has dealt with a claim on her home insurance policy. What happened In June 2021 Ms M made a claim following a leak of water in the bathroom of her home. AXA accepted the claim and appointed claims handlers to deal ... (3 pages)View decision -
Decision Reference DRN-4438907
6 Nov 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-4438907 The complaint Mr H complains that Nationwide Building Society blocked and closed his bank account. What happened Mr H had an account with Nationwide. In October 2022, Nationwide reviewed Mr H’s account. Whilst it completed the review Nationwide blocked Mr H’s account, which mea... (3 pages)View decision -
Decision Reference DRN-4407192
6 Nov 2023 IFG Pensions Limited UpheldPensions and AnnuitiesDRN-4407192 The complaint Mr P says SOVEREIGN PENSION SERVICES (UK) LIMITED (‘Sovereign’) delayed the transfer (to Westerby) of his Self-Invested Personal Pension (‘SIPP’) he requested in June 2021, that the transfer was not completed until March 2023, and that the delay caused him financi... (10 pages)View decision -
Decision Reference DRN-3996056
6 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3996056 The complaint Mr W complains that Options UK Personal Pensions LLP (‘Options’ – formerly Carey Pensions) shouldn’t have accepted the transfer of his defined benefit (‘DB’) pension scheme into a self-invested personal pension (‘SIPP’). The parties involved Given there were sever... (43 pages)View decision -
Decision Reference DRN-4371148
6 Nov 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4371148 The complaint Mr B and Mrs B complain about Royal & Sun Alliance Insurance Limited’s (“RSA”) delay in dealing with their claim under their buildings insurance policy. Mrs B has acted as the main representative during the claim and complaint process. So, for ease of referenc... (6 pages)View decision
