We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122183 results
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Decision Reference DRN-4568263
21 Jan 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4568263 The complaint Mr R complains about the way Royal & Sun Alliance Insurance Limited (RSA) handled and settled a claim under a Properties insurance policy. What happened The details of this complaint are known to all parties, so I won’t repeat them in detail here. Instead, I’l... (5 pages)View decision -
Decision Reference DRN-3897915
20 Jan 2024 NTM Financial Services Ltd UpheldPensions and AnnuitiesDRN-3897915 The complaint Mr T complained that he was given unsuitable advice to transfer his deferred defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2017. He says the advice was unsuitable for him and believes this has caused a financial l... (4 pages)View decision -
Decision Reference DRN-4568178
20 Jan 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4568178 The complaint Mr C complains about how National Westminster Bank Plc trading as Ulster Bank dealt with his Individual Savings Account (ISA) transfer. What happened Mr C transferred his ISA to Ulster Bank in June 2023. He says there were problems with the transfer for which Ulst... (3 pages)View decision -
Decision Reference DRN-4454523
19 Jan 2024 Clydesdale Financial Services Limited UpheldBanking and PaymentsDRN-4454523 The complaint Mr A complains that Clydesdale Financial Services Limited (trading as Barclays Partner finance, BPF) blacklisted him and reported adverse information to the credit reference agencies. What happened Mr A entered into a fixed sum loan agreement with BPF in April 201... (3 pages)View decision -
Decision Reference DRN-4468438
19 Jan 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4468438 The complaint Mr F complains that Bank of Scotland plc trading as Halifax hasn’t provided him with the service it should have. What happened Mr F says that on 22 April 2023 he tried to make a room booking online using his Halifax card, but this was unsuccessful. He visited a br... (3 pages)View decision -
Decision Reference DRN-4104282
19 Jan 2024 Dobson & Hodge Limited UpheldPensions and AnnuitiesDRN-4104282 The complaint Mr S complains that Dobson & Hodge Limited (D&H) gave him unsuitable advice to transfer deferred benefits from his defined benefit (DB) pension with British Steel (BSPS) to a personal pension. What happened In March 2016, Tata Steel UK Ltd announced that i... (3 pages)View decision -
Decision Reference DRN-4570597
19 Jan 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4570597 The complaint Mr V complains Barclays Bank UK PLC, trading as Barclaycard, reduced his credit limits and applied a persistent debt marker on his file. Mr V is also unhappy that Barclaycard did not consider his communication needs and did not adapted their usual processes to acc... (3 pages)View decision -
Decision Reference DRN-4499577
19 Jan 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4499577 The complaint Miss C is unhappy with the response of Creation Consumer Finance Ltd (Creation) following a complaint she made What happened Miss C bought a car in October 2022 which she paid for using finance provided by Creation. Unfortunately, she had the car for 4 days, when ... (2 pages)View decision -
Decision Reference DRN-4062488
19 Jan 2024 Quilter Investment Platform Limited UpheldInvestmentsDRN-4062488 The complaint Mr B complains that Quilter Investment Platform Limited (Quilter) failed to action his request to cancel his withdrawal from his Collective Investment Account (CIA). He says he lost money from being disinvested and has a potential tax liability. Mr B is being repr... (3 pages)View decision -
Decision Reference DRN-4062474
19 Jan 2024 Quilter Investment Platform Limited UpheldInvestmentsDRN-4062474 The complaint Mr B complains that Quilter Investment Platform Limited (Quilter) failed to action his request to cancel his withdrawal from his Collective Investment Account (CIA). He says he lost money from being disinvested and has a potential tax liability. Mr B is being repr... (3 pages)View decision
