We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-4728029
29 Apr 2024 Profile Financial Solutions Limited UpheldPensions and AnnuitiesDRN-4728029 The complaint Mr P complained that Profile Financial Solutions Limited (Profile) did not provide him with the ongoing services he had paid for. He would like to be compensated for any financial loss he has suffered as a result. Mr P is being assisted by a complaint management c... (6 pages)View decision -
Decision Reference DRN-4770634
29 Apr 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4770634 The complaint Miss H complains that Lloyds Bank PLC closed her accounts without providing an explanation or warning. She is also unhappy that Lloyds prevented her from accessing the money in her accounts. Miss H says this caused her unnecessary inconvenience and worry. What hap... (5 pages)View decision -
Decision Reference DRN-4770008
29 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4770008 The complaint Mr H complains that Barclays Bank UK Plc failed to block his transactions to a crypto currency firm that he was using to gamble, despite telling Barclays he had a gambling addiction. What happened I sent the parties a provisional decision in March 2024, in which I... (4 pages)View decision -
Decision Reference DRN-4491325
29 Apr 2024 KW Wealth Planning Limited UpheldPensions and AnnuitiesDRN-4491325 The complaint Mr S complained that he has suffered a financial loss as KW Wealth Planning Limited trading as Kingswood (KW) provided incorrect advice about making payments into his pension. He also complains that a service he had paid for was not provided. He would like to be c... (4 pages)View decision -
Decision Reference DRN-4763536
29 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4763536 The complaint Mr C has complained that Barclays failed to recognise that he was using his substantial overdraft facility to gamble via high-risk investment platforms. Background Mr C has had a current account with Barclays since the early 1980s. It currently has an exceptionall... (4 pages)View decision -
Decision Reference DRN-4770382
29 Apr 2024 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-4770382 The complaint Mr B complains about the way Red Sands Insurance Company (Europe) Limited handled a claim he made on his motor warranty. What happened Mr B took out a motor warranty when purchasing his car in 2022. He said around three months later the car broke down. He received... (6 pages)View decision -
Decision Reference DRN-4766029
29 Apr 2024 Santander UK Plc UpheldMortgagesDRN-4766029 The complaint Mr and Mrs B complain that Santander UK plc withdrew a mortgage offer it had made to them and didn’t give a reason. What happened Mr and Mrs B had an existing mortgage of just over £280,000 with Santander, on a fixed interest rate which was due to end in January 2... (4 pages)View decision -
Decision Reference DRN-4045901
29 Apr 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4045901 The complaint Ms S has complained about the way Creation Consumer Finance Limited (“Creation”) responded to a claim she’d made under section 75 (s75) of the Consumer Credit Act 1974 (the “CCA”). Ms S has been represented in bringing her complaint but, to keep things simple, I’l... (8 pages)View decision -
Decision Reference DRN-4508980
29 Apr 2024 TSB Bank plc UpheldBanking and PaymentsDRN-4508980 The complaint M, a limited liability partnership complains that TSB Bank plc asked it to provide information about activity on its account and blocked its account when it didn’t provide the information. M is also unhappy about the customer service it received throughout the pro... (5 pages)View decision -
Decision Reference DRN-4748606
29 Apr 2024 PSG SIPP Limited UpheldPensions and AnnuitiesDRN-4748606 The complaint Mr D complained PSG SIPP Limited (PSG) caused a significant delay to the transfer of his pension benefits to a new provider, leading to a potential financial loss. He is seeking compensation for any loss, together with compensation for the distress and inconvenien... (5 pages)View decision
