We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119791 results
-
Decision Reference DRN-4432868
3 Nov 2023 Blue Motor Finance Ltd UpheldConsumer CreditDRN-4432868 The complaint Miss H has complained that she is unhappy with the quality of a car she acquired in February 2023 using a hire purchase agreement with Blue Motor Finance Ltd (“Blue Motor”). What happened Miss H acquired a used Nissan in February 2023, using a hire purchase agreem... (4 pages)View decision -
Decision Reference DRN-4324894
3 Nov 2023 Rational Foreign Exchange Limited UpheldBanking and PaymentsDRN-4324894 The complaint Mr H complains that Rational Foreign Exchange Limited trading as RationalFX (Rational) closed a forward contract. What happened On 5 December 2021, Mr H arranged a forward contract with Rational. It had an expiry of 5 December 2023 and was to use Euro 519,613 to b... (3 pages)View decision -
Decision Reference DRN-4410255
3 Nov 2023 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4410255 The complaint Mrs R complains that Scottish Widows Limited (SWL) caused unacceptable delays processing her pension switch request. She states that the delays have impacted her financially and emotionally and would like to be compensated. Mrs R’s complaint has been brought on he... (4 pages)View decision -
Decision Reference DRN-4303169
3 Nov 2023 Close Brothers Limited UpheldConsumer CreditDRN-4303169 The complaint Ms H complains that a car acquired with finance from Close Brothers Limited (“CB”) wasn’t of satisfactory quality. What happened In March 2022 Ms H was supplied with a car and entered into a conditional sale agreement with CB. At the point of supply the car was ar... (4 pages)View decision -
Decision Reference DRN-4437408
3 Nov 2023 Cofunds Limited UpheldInvestmentsDRN-4437408 The complaint Mrs F and Mr W, acting as the trustees of a trust I’ll refer to as ‘T’, complained that Cofunds Limited was unreasonably refusing to accept a copy of the trust deed certified by a solicitor, and so preventing any withdrawals from the trust account. Mr W has mainly... (5 pages)View decision -
Decision Reference DRN-3978730
3 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3978730 The complaint Mr S complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In 2012, Mr S says he was approached whil... (39 pages)View decision -
Decision Reference DRN-4436730
3 Nov 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4436730 The complaint Mr D is unhappy National Westminster Bank Plc (NatWest) didn’t notify him that a third party would remain on his account when it changed from a children’s account. He’s also unhappy with the service received when trying to remove the third party. What happened Mr ... (3 pages)View decision -
Decision Reference DRN-4424848
3 Nov 2023 esure Insurance Limited UpheldInsuranceDRN-4424848 The complaint Mr S is complaining about the amount esure Insurance Limited has paid to settle a claim he made on his car insurance policy. What happened Mr S’s car was damaged in an accident, so he contacted esure to make a claim through his car insurance policy. esure declared... (3 pages)View decision -
Decision Reference DRN-4436757
3 Nov 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4436757 The complaint Mrs E complains that Tesco Personal Finance PLC trading as Tesco Credit Card (“Tesco”) won’t reimburse money she paid for a cruise holiday that she cancelled. Background I recently issued my provisional conclusions setting out the events leading up to this complai... (5 pages)View decision -
Decision Reference DRN-4243278
3 Nov 2023 JLT Wealth Management Limited UpheldPensions and AnnuitiesDRN-4243278 The complaint Mr N complains about the advice given by JLT Wealth Management Limited to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a financial lo... (9 pages)View decision
