We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122405 results
-
Decision Reference DRN-4541802
25 Jan 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4541802 The complaint Mr M complains Tesco Personal Finance PLC trading as Tesco Bank irresponsibly provided him with unaffordable credit limit increases on his credit card. What happened Mr M was provided with the following credit limits on his credit card with Tesco Bank: Lending dec... (4 pages)View decision -
Decision Reference DRN-4529400
25 Jan 2024 Ikano Bank AB (publ) UpheldConsumer CreditDRN-4529400 The complaint Mr P complains that Ikano Bank AB (publ) irresponsibly lent to him. What happened Mr P took out a loan over 60 months for £5,000 from Ikano in April 2016. It was repaid in full by August 2020. The monthly repayments were £118.91 and the total repayable was £7,134.... (3 pages)View decision -
Decision Reference DRN-4515659
25 Jan 2024 Frasers Group Financial Services Limited UpheldConsumer CreditDRN-4515659 The complaint Mr J has complained that Studio Retail Limited is holding him liable for a debt in relation to a credit agreement he says he didn’t take out. What happened The circumstances of the complaint are well known to the parties so I’m not going to go over everything agai... (3 pages)View decision -
Decision Reference DRN-4582099
25 Jan 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4582099 The complaint Mr and Mrs W complain that Barclays Bank UK PLC wrongly recorded a payment arrangement for their mortgage on their credit files. They say this caused mortgage applications to be declined. Mr and Mrs W ask for compensation for financial loss and their distress and ... (3 pages)View decision -
Decision Reference DRN-4581905
25 Jan 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4581905 The complaint Mrs and Mr L complain that Lloyds Bank PLC allowed breaches with their safe custody package they deposited with Lloyds. What happened Mrs and Mr L held a safe custody package with Lloyds. When they retrieved their envelope, they say it was no longer secured, as it... (7 pages)View decision -
Decision Reference DRN-4271330
25 Jan 2024 esure Insurance Limited UpheldInsuranceDRN-4271330 The complaint Mr and Mrs A complain about esure Insurance Limited’s (esure) handling of a claim for an underground pipe leak on their home insurance policy. Any reference to Mr and Mrs A or esure includes respective agents or representatives. Mrs A or her daughter has dealt wit... (4 pages)View decision -
Decision Reference DRN-4580855
25 Jan 2024 Towergate Financial (Scotland) Limited UpheldPensions and AnnuitiesDRN-4580855 The complaint Mr G complained that Towergate Financial (Scotland) Limited (‘Towergate’) advised him to transfer the benefits from his occupational pension and use the value to buy an annuity from another pension provider. At the time of the events complained about the firm whic... (5 pages)View decision -
Decision Reference DRN-4582076
25 Jan 2024 Evolution Insurance Company Limited UpheldInsuranceDRN-4582076 The complaint Mr N has complained about how Evolution Insurance Company Limited (Evolution) dealt with a claim under a home emergency policy. What happened Evolution sent an engineer to carry out a boiler service. The engineer said parts needed replacing. Evolution told Mr N th... (4 pages)View decision -
Decision Reference DRN-4574659
25 Jan 2024 MBNA Limited UpheldBanking and PaymentsDRN-4574659 The complaint Mr Y has complained that MBNA Limited (“MBNA”) has refused to refund him money he lost as the result of a scam. What happened Mr Y was playing an online game. Through the chatroom of this game, Mr Y was convinced by a number of scammers to firstly send funds to he... (3 pages)View decision -
Decision Reference DRN-4527338
25 Jan 2024 Quilter Financial Services Ltd UpheldPensions and AnnuitiesDRN-4527338 The complaint The estate of Miss I complains that Quilter Financial Services Ltd (Quilter) failed to provide the product Miss I required when it advised her to transfer to a Self-Invested Personal Pension (SIPP). As a result of this, withdrawing her tax-free cash took longer th... (6 pages)View decision
