We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
-
Decision Reference DRN-4967447
15 Aug 2024 Sage Financial Management Limited UpheldPensions and AnnuitiesDRN-4967447 The complaint Mr H complains that Sage Financial Management Limited (Sage) did not look after his pension arrangements sufficiently and ended their working relationship without notice. The original complaint has been split into three separate complaints. Mr H and his partner... (14 pages)View decision -
Decision Reference DRN-4554666
15 Aug 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4554666 The complaint Mrs A is unhappy Revolut Ltd won’t reimburse her for the money she lost when she fell victim to a scam. What happened Mrs A is represented in this complaint by a solicitor, for simplicity I will refer to Mrs A throughout this decision, even when referencing wh... (6 pages)View decision -
Decision Reference DRN-4963845
15 Aug 2024 Sage Financial Management Limited UpheldPensions and AnnuitiesDRN-4963845 The complaint Mrs M complains that Sage Financial Management Limited (Sage) did not look after her pension arrangements sufficiently and ended their working relationship without notice. The initial complaint has been split into three separate complaints. Mrs M and her partne... (7 pages)View decision -
Decision Reference DRN-4963700
15 Aug 2024 Nationwide Building Society UpheldMortgagesDRN-4963700 The complaint Mr E complains about the actions of Nationwide Building society (Nationwide) in respect of his mortgage account from 2020 to the present date. He says this covers “data breaches on multiple occasions, incorrect information on my credit report from 2020 to date,... (5 pages)View decision -
Decision Reference DRN-4554332
15 Aug 2024 Fairscore Ltd UpheldConsumer CreditDRN-4554332 The complaint Mr P has complained that Fairscore Ltd, trading as Updraft, offered him an incorrect APR for his loan agreement. What happened Mr P was offered a loan with Updraft. However, it has explained that due to a system error, some customers were given an incorrect APR... (2 pages)View decision -
Decision Reference DRN-4934356
15 Aug 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-4934356 The complaint Mr B complains through a representative that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with a loan without carrying out sufficient affordability checks. What happened Mr B took one instalment loan of £600 on 7 July ... (4 pages)View decision -
Decision Reference DRN-4967606
15 Aug 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4967606 The complaint Mr E is unhappy that AXA Insurance UK Plc (AXA) is only covering 71% of a claim made under his landlord building insurance policy. Where I’ve referred to AXA, this also includes actions and communication by agents acting on their behalf. What happened Mr E ow... (4 pages)View decision -
Decision Reference DRN-4963288
15 Aug 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4963288 The complaint Mr and Mrs P complain that Barclays Bank UK PLC failed to give them clear information and that they had to pay unreasonable bank charges when processing their foreign currency cheques. What happened In September 2023 Mr and Mrs P presented six cheques for payme... (3 pages)View decision -
Decision Reference DRN-4950750
15 Aug 2024 U K Insurance Limited UpheldInsuranceDRN-4950750 The complaint Mr L has complained about the lack of available van hire and delays caused by an approved repairer (AR) of U K Insurance Limited trading as Direct Line (UKI). Mr L made a claim for repairs to his van under his commercial van insurance policy. What happened Mr ... (2 pages)View decision -
Decision Reference DRN-4791840
15 Aug 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4791840 The complaint Mr W complains that Barclays Bank UK PLC (“Barclays”) won’t refund the money he lost when he was the victim of a scam. What happened In December 2020, Mr W saw adverts on a social media platform about an opportunity to invest in a company (I will refer to as B... (5 pages)View decision