We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 81150 results
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Decision Reference DRN-4110541
4 May 2023 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-4110541 The complaint A company, which I’ll refer to as Y, complains that Advanced Payment Solutions Limited (trading as Cashplus) won’t refund payments it didn’t make. Mrs J, who is a director of Y, brings the complaint on Y’s behalf What happened The details of this complaint are wel... (2 pages)View decision -
Decision Reference DRN-4104346
4 May 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4104346 The complaint Mr W complains that Lloyds Bank PLC didn’t pay a cheque he issued. What happened Mr W’s told us that on 15 September 2022 he wrote a cheque made out to himself for £50,000 and paid it into an account he holds with another bank I’ll call N. The cheque was processed... (3 pages)View decision -
Decision Reference DRN-3678316
4 May 2023 AXA Insurance UK Plc UpheldInsuranceDRN-3678316 The complaint A limited company, which I’ll call T, has complained about the settlement offered in response to a claim made under its business insurance policy with AXA Insurance UK Plc. Mr H, as a director of T, has brought the complaint on its behalf. Mr H is also represented... (9 pages)View decision -
Decision Reference DRN-3936323
4 May 2023 U K Insurance Limited UpheldInsuranceDRN-3936323 The complaint Ms R complains about UK Insurance Limited (UKI) who caused damage to her property, following a claim under her home emergency policy. What happened Ms R contacted UKI as her sink fell off the wall. It sent an engineer, but he didn’t cap the pipes correctly. Ms R ... (4 pages)View decision -
Decision Reference DRN-4112948
4 May 2023 Barclays Bank UK PLC UpheldConsumer CreditDRN-4112948 The complaint Mr G complains that Barclays Bank UK PLC lent him an unsecured loan when it shouldn’t have. What happened Barclays lent Mr G a loan. When Mr G complained to Barclays it didn’t uphold his complaint and so he referred. By the time we asked Barclays for its file on M... (2 pages)View decision -
Decision Reference DRN-4112906
4 May 2023 Shawbrook Bank Limited UpheldMortgagesDRN-4112906 The complaint Mr W complains that Shawbrook Bank Limited (“Shawbrook”) took an excessive amount of time to complete a Deed of Postponement (“DOP”) in relation to his second charge mortgage in order for him to complete a remortgage with his first charge lender, which meant he pa... (7 pages)View decision -
Decision Reference DRN-4083954
4 May 2023 Morses Club PLC UpheldConsumer CreditDRN-4083954 The complaint Mr G says Morses Club PLC irresponsibly lent to him. What happened Morses lent Mr G five home credit loans. From the information provided, Mr G’s borrowing history is as follows: Loan number Start date Loan amount (£) Repayment (£) 1 12 April 2019 300 15 2 10 Octo... (3 pages)View decision -
Decision Reference DRN-4112596
4 May 2023 Cambridge Building Society UpheldMortgagesDRN-4112596 The complaint Mr M complains Cambridge Building Society didn’t have arrangements in place to accommodate his hearing needs when he wanted to apply for a mortgage. He complains that he’s lost out as a result. What happened Mr M and his wife are hard of hearing and until recently... (3 pages)View decision -
Decision Reference DRN-3957668
4 May 2023 Euroins AD UpheldInsuranceDRN-3957668 The complaint Ms H is unhappy that Euroins AD has declined a claim she made on her travel insurance policy. What happened Ms H was on holiday with her two daughters. They had luggage stolen from a car and claimed on their travel insurance policy. Ms H said the suitcases contain... (3 pages)View decision -
Decision Reference DRN-4110487
4 May 2023 CASLP Ltd UpheldInvestmentsDRN-4110487 The complaint Mr H complained, through a claims management company (CMC), that CASLP Ltd (trading as Sanlam Life and Pensions UK Limited (‘Sanlam’) provided unsuitable investment advice when it recommended Mr H to invest in a savings programme which also included life insurance... (8 pages)View decision
