We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119791 results
-
Decision Reference DRN-4328794
3 Nov 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4328794 The complaint Mr C complains about the way Barclays Bank UK PLC has administered his account. What happened Mr C has a current account with Barclays and has explained that payments have been held for additional checks without good reason. In addition, Mr C’s told us that a clai... (4 pages)View decision -
Decision Reference DRN-4421768
3 Nov 2023 FirstRand Bank Limited UpheldConsumer CreditDRN-4421768 The complaint Mr G complains FirstRand Bank Limited trading as Motonovo Finance (Motonovo) irresponsibly entered into a hire purchase agreement because he feels it didn’t carry out reasonable or proportionate checks to ensure the agreement was affordable. What happened Mr G en... (3 pages)View decision -
Decision Reference DRN-4181107
3 Nov 2023 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-4181107 The complaint Ms M has complained that AvantCredit of UK, LLC trading as AvantCredit, acted irresponsibly when it provided her with a loan in 2017. Backgroun Ms M applied for a £2,000 loan with AvantCredit in January 2017. She has said that at the time of the application AvantC... (2 pages)View decision -
Decision Reference DRN-4295012
3 Nov 2023 Barclays Bank Plc UpheldBanking and PaymentsDRN-4295012 The complaint A partnership I will refer to as H, complains about the service provided by Barclays Bank Plc in relation to a chargeback claim made against the partnership. Mrs L, a partner of H, brings the complaint on the partnership’s behalf. What happened The following is on... (3 pages)View decision -
Decision Reference DRN-4435895
3 Nov 2023 Shawbrook Bank Limited UpheldConsumer CreditDRN-4435895 The complaint Mr and Mrs S complain that Shawbrook Bank Limited (“Shawbrook”), has rejected the claim they made under section 75 of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system they say were misrepresented to them by the supplier. Mr and Mrs S ar... (10 pages)View decision -
Decision Reference DRN-4310713
3 Nov 2023 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-4310713 The complaint Mr R, a sole trader, complains about the actions of The Royal Bank of Scotland Plc that led to his business account being temporarily frozen. What happened The following is intended only as a brief summary of events. Mr R has held a business account with The Royal... (2 pages)View decision -
Decision Reference DRN-4421027
3 Nov 2023 Trading 212 UK Limited UpheldInvestmentsDRN-4421027 The complaint Mr W complains that Trading 212 UK Limited didn’t carry out his instructions to pay money into nominated credit cards. As a result, he has suffered losses. His accounts with Trading 212 UK Limited were closed. He would like compensation for his losses and inconven... (9 pages)View decision -
Decision Reference DRN-4435782
3 Nov 2023 Scottish Friendly Assurance Society Limited UpheldPensions and AnnuitiesDRN-4435782 The complaint Mr R complained Scottish Friendly Assurance Society Limited (Scottish Friendly) delayed him taking his pension annuity. He would like Scottish Friendly to set up his annuity and compensate him for any financial loss he has suffered. What happened I issued my Provi... (4 pages)View decision -
Decision Reference DRN-4435788
3 Nov 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4435788 The complaint Mr S complains that Barclays Bank UK PLC did not close his account when he asked, which led to adverse information being recorded on his credit file. What happened Mr S says that he closed his Barclays bank account in November 2017 as he was moving overseas, so he... (3 pages)View decision -
Decision Reference DRN-4431073
3 Nov 2023 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-4431073 The complaint Mrs P complains that The Royal Bank of Scotland Plc (“RBS”) failed to prevent her from becoming a victim of a scam. What happened What Mrs P says Mrs P said she received a phone call from someone (scammer) who claimed to be from her bank’s fraud department. I’ll r... (6 pages)View decision
