We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122404 results
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Decision Reference DRN-4572385
24 Jan 2024 Motors Insurance Company Limited UpheldInsuranceDRN-4572385 The complaint Mrs A is complaining that Motors Insurance Company Limited (MIC) hasn’t paid her anything after she made a claim on her Guaranteed Asset Protection (GAP) insurance policy. What happened In September 2018 Mrs A acquired a car and paid around £13,050 for it. She par... (3 pages)View decision -
Decision Reference DRN-4564073
24 Jan 2024 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-4564073 The complaint Mrs C is unhappy that Volkswagen Financial Services (UK) Limited trading as SEAT Financial Services (‘SEAT’) are chasing her for an outstanding amount under a hire purchase agreement she had with them, after telling her the agreement had been cleared. Mrs C has be... (3 pages)View decision -
Decision Reference DRN-4545478
24 Jan 2024 Marshmallow Insurance Limited UpheldInsuranceDRN-4545478 The complaint Mrs H is complaining about the way Marshmallow Insurance Limited has handled a claim she made on her car insurance policy. She’s unhappy as she thinks Marshmallow is holding her at fault for an accident she says was caused by a third party. She’s also unhappy abou... (6 pages)View decision -
Decision Reference DRN-4407305
24 Jan 2024 U K Insurance Limited UpheldInsuranceDRN-4407305 The complaint Mr B complains about the repairs U K Insurance Limited (UKI) made to his car following a claim made on his motor insurance policy. He wants his car repaired and compensation for his trouble and time spent. What happened UKI took Mr B’s car for repair, but Mr B wa... (2 pages)View decision -
Decision Reference DRN-4411083
24 Jan 2024 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-4411083 The complaint Mr C complains that he was provided with negligent advice to switch his pension by M&S Financial Solutions Ltd, an appointed representative of Pi Financial Ltd (referred to throughout as Pi) which has caused him to suffer a financial loss. The complaint was br... (8 pages)View decision -
Decision Reference DRN-4283934
24 Jan 2024 HSBC UK Bank Plc UpheldMortgagesDRN-4283934 The complaint Mr H has complained about the service he has received from HSBC UK Bank Plc when he applied to switch his residential mortgage to a buy-to-let (BTL) and take out additional borrowing. What happened In September 2022 Mr H said he wanted to convert his existing resi... (3 pages)View decision -
Decision Reference DRN-4572591
24 Jan 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4572591 The complaint Miss M complains that Admiral Insurance (Gibraltar) Limited misled her when she was purchasing a policy, and she wouldn’t have purchased this policy if she had been given the right information. What happened Miss M took out a car insurance policy with Admiral in M... (3 pages)View decision -
Decision Reference DRN-4521998
24 Jan 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4521998 The complaint Mr P has complained Monzo Bank Ltd didn’t cancel recurring transactions on his account as he requested in June 2022. What happened As Mr P was going into prison, he asked Monzo to cancel payments from his account whilst he was away. He also wanted them to assist i... (2 pages)View decision -
Decision Reference DRN-4175442
24 Jan 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4175442 The complaint Miss R complains she tried to withdraw cash from the post office, but even though the transaction was declined, and no cash was given to her, Santander UK PLC (“Santander”) still debited the £300 from her account. What happened The facts of this case are well know... (2 pages)View decision -
Decision Reference DRN-4577366
24 Jan 2024 Vanquis Bank Limited UpheldBanking and PaymentsDRN-4577366 The complaint Miss D says Vanquis Bank Limited irresponsibly lent to her. What happened Miss D applied for a credit card in August 2020. It was approved with a limit of £500 and she was given two subsequent credit limit increases. The first was in August 2021 to £850 and the se... (3 pages)View decision
