We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
-
Decision Reference DRN-4804168
13 Aug 2024 Cofunds Limited UpheldPensions and AnnuitiesDRN-4804168 The complaint Mr J complains that Cofunds Limited (Cofunds) caused avoidable delays to the sale of his investments, leading to a financial loss. What happened Mr J had funds invested with Cofunds. In July 2023 he wanted to withdraw his funds and transfer them to another plat... (8 pages)View decision -
Decision Reference DRN-4663746
13 Aug 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4663746 The complaint Miss B complains that Lloyds Bank PLC (‘Lloyds’) should pay more compensation than offered so far in connection with its admitted poor service concerning problems using her debit card. What happened Miss B unexpectedly found she was unable to use her debit car... (3 pages)View decision -
Decision Reference DRN-4696188
13 Aug 2024 Starling Bank Limited UpheldBanking and PaymentsDRN-4696188 The complaint T says Starling Bank Limited (“Starling”) have only partially refunded it for the disputed transactions on its account and it would like it to refund the rest. What happened There is no dispute here that the transactions T complained about after losing its phon... (2 pages)View decision -
Decision Reference DRN-4673656
13 Aug 2024 Action 365 Ltd UpheldInsuranceDRN-4673656 The complaint Miss S has complained about the way Action 365 Ltd administered the cancellation of her commercial motor insurance policy and the amount it charged her when it was cancelled. Any reference to Action 365 includes its agents. What happened The background to this ... (2 pages)View decision -
Decision Reference DRN-4850652
13 Aug 2024 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-4850652 The complaint Mr R complains about the quality of a car supplied to him on finance by Mercedes-Benz Financial Services UK Limited (‘MBFS’). What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It reflec... (4 pages)View decision -
Decision Reference DRN-4848664
13 Aug 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4848664 The complaint Mr and Mrs B complain that National Westminster Bank Plc (“NatWest”) did not refund a series of transactions they say they lost to a scam. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them again in detail here. I... (3 pages)View decision -
Decision Reference DRN-4791708
13 Aug 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4791708 Complaint Mr A is unhappy that HSBC UK Bank Plc didn’t refund him after he told it he’d fallen victim to a scam. Background In 2019, Mr A heard an advertisement for an investment opportunity with a company that I’ll refer to as B. B was promoting a scheme under which investo... (5 pages)View decision -
Decision Reference DRN-4927308
13 Aug 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4927308 The complaint Mr J complains that the overdraft he had from Santander UK Plc was unaffordable to him. What happened Mr J opened a student account on 31 August 2016. This transitioned through a graduate account, before becoming an Everyday account on 15 July 2021 with an ove... (3 pages)View decision -
Decision Reference DRN-4962967
13 Aug 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4962967 The complaint and what happened Mr M has complained about Creation Consumer Finance Ltd’s (‘Creation’) response to a claim he made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to acco... (7 pages)View decision -
Decision Reference DRN-4962019
13 Aug 2024 ACI-UK LIMITED UpheldConsumer CreditDRN-4962019 The complaint Mr G complains that ACI-UK LIMITED (ACI) registered incorrect information on his credit file which affected his ability to obtain credit at a lower rate. What happened The circumstances surrounding this complaint and my initial findings were set out in my prov... (5 pages)View decision