We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119790 results
-
Decision Reference DRN-4383094
2 Nov 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4383094 The complaint Mr N complains that Lloyds Bank PLC acted unfairly when it increased his overdraft facility. Mr N also says Lloyds failed to treat him fairly when he experienced financial difficulties. What happened Mr N has held a current account with Lloyds for several years. I... (3 pages)View decision -
Decision Reference DRN-4433334
2 Nov 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4433334 The complaint Miss E is unhappy that HSBC UK Bank Plc declined her credit card application unfairly, leaving searches on her credit report. What happened In August 2022 Miss E applied for a credit card with HSBC. After they declined her application, Miss E enquired as to why. S... (3 pages)View decision -
Decision Reference DRN-4434283
2 Nov 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4434283 The complaint Mrs B complains that NewDay Ltd failed to prevent a payment of £159.09 being taken from her account; and that it has handled things poorly and caused her distress and inconvenience. What happened The background to this complaint is well known to both parties, so I... (3 pages)View decision -
Decision Reference DRN-4004724
2 Nov 2023 Barclays Bank Plc UpheldInvestmentsDRN-4004724 The complaint Mr S has complained that Barclays Bank Plc (‘Barclays’) prevented him from trading in his holding of Multi Units Luxembourg Lyxor Australia (S&P/ASX 200) UCITS ETF (‘Lyxor’). To put the matter right, he wants financial compensation. What happened In May 2020 M... (6 pages)View decision -
Decision Reference DRN-3991853
2 Nov 2023 Zurich Insurance PLC UpheldInsuranceDRN-3991853 The complaint Ms K complains about the way Zurich Insurance PLC Ltd handled a subsidence claim under her buildings insurance policy. She says the initial works to stabilise her property weren’t lasting and effective as her property has suffered further subsidence. Zurich are th... (3 pages)View decision -
Decision Reference DRN-4391810
2 Nov 2023 Telefonica Seguros y Reaseguros Compania Aseguradora S.A.U. UpheldInsuranceDRN-4391810 The complaint Mr M has complained about delays in the handling of a claim he made against Telefonica Seguros y Reaseguros Compania Aseguradora S.A.U. trading as Telefonica Insurance UK Branch (Telefonica). References to Telefonica include its agents and claims administrators. ... (3 pages)View decision -
Decision Reference DRN-4433368
2 Nov 2023 One Insurance Limited UpheldInsuranceDRN-4433368 The complaint Mr M complains about the way One Insurance Limited handled a claim made under his roadside assistance policy. Any reference to One Insurance includes the actions of its agents. What happened The circumstances of this complaint are well known to both parties, so I... (4 pages)View decision -
Decision Reference DRN-4414169
2 Nov 2023 ManyPets Ltd UpheldInsuranceDRN-4414169 The complaint Mr W has complained about the way ManyPets Ltd dealt with the renewal of his pet insurance policy. What happened Before Mr W’s insurance policy was due for renewal on 31 October 2022, he contacted ManyPets and made some adjustments to the policy in order to reduce... (2 pages)View decision -
Decision Reference DRN-4374620
2 Nov 2023 Saga Services Limited UpheldInsuranceDRN-4374620 The complaint Mr S complains about the sale of his private medical insurance policy by Saga Services Limited. What happened Mr S took out a private medical insurance policy through Saga, which included extended cancer cover. He made a claim to the insurer after sadly being diag... (3 pages)View decision -
Decision Reference DRN-4150737
2 Nov 2023 Metro Bank PLC UpheldBanking and PaymentsDRN-4150737 Complaint Ms M is unhappy that Metro Bank PLC didn’t reimburse her after she fell victim to a scam. Background Ms M says that she received a communication on a popular messaging app that said “Hi Mum, I’ve smashed my phone and now have a new number, text me back ...” She though... (3 pages)View decision
