We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4766958
26 Apr 2024 Starling Bank Limited UpheldBanking and PaymentsDRN-4766958 The complaint Miss D is unhappy that Starling Bank Limited (Starling) won’t refund the money she lost after falling victim to a safe account scam. What happened I issued my provisional decision on this complaint on 28 March 2024. I wanted to give both sides a chance to provide ... (7 pages)View decision -
Decision Reference DRN-4620920
26 Apr 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4620920 The complaint Mr A complains that Barclays Bank UK PLC went back on an agreement it made with him to change his mortgage payment basis to ‘interest only.’ What happened In 2015 Mr A took a mortgage with Barclays for approximately £163,000, on a capital repayment basis over 25 y... (3 pages)View decision -
Decision Reference DRN-4322858
26 Apr 2024 Brent Shrine Credit Union Limited UpheldConsumer CreditDRN-4322858 The complaint Mr T complains that Brent Shrine Credit Union Limited didn’t void a loan he says was fraudulently taken out in his name. What happened Both parties are aware of the circumstances surrounding the complaint, so I won’t repeat them again in detail here. In summary, M... (3 pages)View decision -
Decision Reference DRN-4765963
26 Apr 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4765963 The complaint Ms K complains that Barclays Bank UK PLC incorrectly recorded information on her credit file and she’s lost out as a result. What happened It isn’t disputed that Barclays incorrectly recorded incorrect information on Ms K’s credit file at different points. Barclay... (5 pages)View decision -
Decision Reference DRN-4731385
26 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4731385 The complaint Mr B complains as a director of I, a company, that Barclays Bank UK PLC delayed in removing one employee and replacing two others from its banking mandate. What happened In July 2023, Mr B contacted Barclays in order to have one employee removed and replaced with ... (2 pages)View decision -
Decision Reference DRN-4466746
26 Apr 2024 Santander UK Plc UpheldMortgagesDRN-4466746 The complaint Miss J’s complaint about Santander UK Plc (Santander) relates to the service she received from Santander when seeking to remove her former partner from their joint mortgage. What happened Miss J and her former partner had a mortgage with Santander, and she wished ... (3 pages)View decision -
Decision Reference DRN-4765561
26 Apr 2024 Aviva Insurance Limited UpheldInsuranceDRN-4765561 The complaint Mr S has complained about the amount he was offered by Aviva Insurance Limited (Aviva) to settle his claim for a faulty shower. I have previously issued a provisional decision in this case and received further information from Aviva which I will refer to below. Wh... (4 pages)View decision -
Decision Reference DRN-4763056
26 Apr 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4763056 The complaint Mr and Mrs M complain that Barclays Bank UK PLC recorded a mortgage default on Mr M’s credit file in January 2020. They’d like it to be removed. What happened Mr and Mrs M had a mortgage with Barclays. They entered individual voluntary arrangements (IVA) in mid-20... (4 pages)View decision -
Decision Reference DRN-4760510
26 Apr 2024 London and Country Mortgages Ltd UpheldMortgagesDRN-4760510 The complaint Mr M complains about poor service and delays when he took mortgage advice from London and Country Mortgages Ltd. He says he missed out on a lower interest rate product as a result. What happened Mr M’s interest rate product was due to expire on 30 September 2023. ... (3 pages)View decision -
Decision Reference DRN-4548504
26 Apr 2024 Tailored Retirement & Investment Planning Limited UpheldInvestmentsDRN-4548504 The complaint Mr W says it was unfair that Tailored Retirement & Investment Planning Limited trading as TRIP (TRIP) insisted that his wife moved her ISA investment to its control and when they didn’t agree to this TRIP said it could no longer act as their adviser. He says t... (10 pages)View decision
