We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4346787
13 Aug 2024 Sporting Index Limited UpheldInvestmentsDRN-4346787 The complaint Mr J complains that Sporting Index Limited (‘Sporting Index’) voided bets he made in his Sporting Index account. What happened Mr J had a spread betting account provided by Sporting Index. On 10 September 2022 he placed a trade to buy £150 of ‘Biggest Winning M... (5 pages)View decision -
Decision Reference DRN-4801779
13 Aug 2024 Atomos Financial Planning Limited UpheldInvestmentsDRN-4801779 The complaint The estate of Mrs C complains about the advice Mrs C was given by Atomos Financial Planning Limited (‘Atomos’). The estate complains that the advice for Mrs C to purchase an immediate care fees plan wasn’t suitable for her. This is because the care fees plan di... (8 pages)View decision -
Decision Reference DRN-4827738
13 Aug 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4827738 The complaint Mr G complains that Barclays Bank UK PLC trading as Barclaycard failed to honour a welcome bonus he says he was offered for opening a new credit card account. What happened Mr G opened a new credit card with Barclays in February 2024. At that time Barclays was ... (3 pages)View decision -
Decision Reference DRN-4960966
13 Aug 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4960966 The complaint Mr O opened a self-invested personal pension (“SIPP”) with Carey Pensions UK LLP now Options UK Personal Pensions LLP (“Options”). Mr O transferred his existing personal pensions to the SIPP and made two investments. Mr O’s complaint is that Options acted unfai... (19 pages)View decision -
Decision Reference DRN-4961613
13 Aug 2024 Nationwide Building Society UpheldMortgagesDRN-4961613 The complaint Miss C complains about the way Nationwide Building Society handled her mortgage account whilst she was suffering financial difficulty and ill health. What happened Miss C has a mortgage with Nationwide that fell into arrears in 2016. Miss C wasn’t working and ... (9 pages)View decision -
Decision Reference DRN-4962305
13 Aug 2024 Capital One (Europe) plc UpheldBanking and PaymentsDRN-4962305 The complaint Ms G complains that Capital One (Europe) Plc (Capital One) kept increasing her credit limit making it unaffordable for her. She feels it didn’t carry out proper checks before increasing the credit limit. What happened ln July 2021, Ms G applied for a credit ca... (5 pages)View decision -
Decision Reference DRN-4856592
13 Aug 2024 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-4856592 The complaint Mr C complains about the way Lloyds Bank General Insurance Limited handled a claim he made on his home insurance policy. What happened Mr C had an issue with water in his property. In July 2023 he contacted Lloyds to make a claim on his home insurance policy. W... (3 pages)View decision -
Decision Reference DRN-4939395
13 Aug 2024 U K Insurance Limited UpheldInsuranceDRN-4939395 The complaint Mr F has complained about his let property insurer U K Insurance Limited (UKI) as he is unhappy about the service received when he made a claim on the landlord’s emergency cover. UKI uses another company to administer and manage the emergency cover, but it is ... (5 pages)View decision -
Decision Reference DRN-4500057
13 Aug 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4500057 The complaint Mr H complains about NewDay Ltd’s handling of his credit card account. What happened Mr H had a House of Fraser (HoF) credit card issued in partnership with NewDay. In August 2022, NewDay wrote to Mr H to explain the partnership was ending and from November 202... (3 pages)View decision -
Decision Reference DRN-4714396
13 Aug 2024 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4714396 The complaint Miss M complains about the quality of a car she has been financing through and agreement with BMW Financial Services (GB) Limited, trading as ALPHERA Financial Services (who I’ll call Alphera). What happened Miss M took receipt of a used car in October 2022. Sh... (3 pages)View decision