We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4904686
13 Aug 2024 Scottish Widows Limited UpheldInvestmentsDRN-4904686 The complaint Mr and Mrs W’s complaint is about Scottish Widows Limited and relates to two issues. The first of these was that Mr W was sent a letter regarding difficulties contacting him and his address having been traced. This resulted in them being told that a mortgage en... (4 pages)View decision -
Decision Reference DRN-4959927
13 Aug 2024 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-4959927 The complaint Mr B complains that The National Farmers' Union Mutual Insurance Society Limited (‘NFU’) didn’t fully accept a claim on his home insurance. What happened Mr B made several claims to NFU between 2019 and 2020 for water and cracking damage to his home. He c... (4 pages)View decision -
Decision Reference DRN-4885567
13 Aug 2024 Brent Shrine Credit Union Limited UpheldConsumer CreditDRN-4885567 Complaint Miss C has complained about loans Brent Shrine Credit Union Limited (trading as My Community Bank (“MCB”)) provided to her. She says the loans were unaffordable and shouldn’t have been provided to her. Background MCB provided Miss C with a total of two loans. Loa... (5 pages)View decision -
Decision Reference DRN-4732335
12 Aug 2024 Bank of Scotland Plc UpheldMortgagesDRN-4732335 The complaint Mr S complains that Bank of Scotland plc (BOS) has changed its policy – which he said originally allowed him a 12 month extension from the end of his mortgage term to sell his property and repay the outstanding mortgage. He says BOS now requires him to repay th... (5 pages)View decision -
Decision Reference DRN-4961744
12 Aug 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4961744 The complaint Mr S complains that London & Colonial Services Limited (‘L&C’) allowed him to transfer monies from an existing pension arrangement into an L&C Self-Invested Personal Pension (‘SIPP’) and to invest in a Store First Limited (‘Store First’) investment.... (52 pages)View decision -
Decision Reference DRN-4925581
12 Aug 2024 West Bay Insurance Plc UpheldInsuranceDRN-4925581 The complaint Mr W complains that whilst his motor home was being repaired by his insurer West Bay Insurance Plc, it was moved to several locations and damaged further. He also complains the repairs took months to do and raised issue with the quality of those repairs. What ... (4 pages)View decision -
Decision Reference DRN-4577547
12 Aug 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4577547 The complaint Miss J is unhappy that a car supplied to her under a conditional sale agreement with Moneybarn No.1 Limited was not of a satisfactory quality. What happened In December 2021, Miss J was supplied with a used car through a conditional sale agreement with Moneyba... (4 pages)View decision -
Decision Reference DRN-4695195
12 Aug 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4695195 The complaint Mrs W is unhappy that Monzo Bank Ltd decided not to refund her after she’d been the victim of a scam. Mrs W is bringing her complaint using a claims management company which I’ll refer to as K. What happened Mrs W decided to invest in a company I’ll refer to ... (6 pages)View decision -
Decision Reference DRN-4785156
12 Aug 2024 ManyPets Ltd UpheldInsuranceDRN-4785156 The complaint Miss M complains that ManyPets Ltd (ManyPets) mis-sold her the pet insurance policy she purchased for her dog. What happened Ms M took out a lifetime pet insurance policy with ManyPets Ltd in August 2022. In July 2023, Miss M received her renewal documentation ... (4 pages)View decision -
Decision Reference DRN-4572249
12 Aug 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4572249 The complaint Mr S is unhappy that a car supplied to him under a hire purchase agreement with Zopa Bank Limited trading as Zopa was of an unsatisfactory quality. What happened In August 2023 Mr S was supplied with a used car through a hire purchase agreement with Zopa. The ... (3 pages)View decision