We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4847506
12 Aug 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4847506 The complaint Mr L complains about how AXA Insurance UK Plc (“AXA”) handed a claim under his car insurance policy. When I mention AXA I also mean its suppliers. What happened Mr L had a motor insurance policy with AXA covering his car. He was involved in a collision. His car... (2 pages)View decision -
Decision Reference DRN-4746765
12 Aug 2024 more 2 life Ltd UpheldMortgagesDRN-4746765 The complaint Mrs H’s complaint is that she was incorrectly told – twice – by more 2 life Ltd trading as Standard Life Home Finance (and referred to here as SLHF) that she would not have to pay an early repayment charge (ERC) on a partial redemption of an equity release life... (4 pages)View decision -
Decision Reference DRN-4954794
12 Aug 2024 U K Insurance Limited UpheldInsuranceDRN-4954794 The complaint Mr S complains that U K Insurance Limited mishandled his claim on a motor insurance policy. What happened The subject matter of the claim and the complaint is a sports utility vehicle made by a sports car maker. Mr S acquired the vehicle new in December 2022. ... (7 pages)View decision -
Decision Reference DRN-4960654
12 Aug 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4960654 The complaint Mr C has complained about Creation Consumer Finance Ltd’s (‘Creation’) response to a claim he made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to account Section 140A (... (7 pages)View decision -
Decision Reference DRN-4864773
12 Aug 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4864773 The complaint Mrs G complains Santander UK plc (Santander) failed to complete the transfer of her ISA from another provider. What happened Mrs G says in November 2022 she visited a local branch of Santander to help with a transfer of her Individual Savings Account (ISA) held... (3 pages)View decision -
Decision Reference DRN-4018234
12 Aug 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4018234 The complaint Mr C has complained about Creation Consumer Finance Ltd’s (‘Creation’) response to a claim he made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to account Section 140A (... (7 pages)View decision -
Decision Reference DRN-4851445
12 Aug 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4851445 The complaint Miss T complains about the level of service provided by Advantage Insurance Company Limited under her motor insurance policy when her car was damaged whilst she was abroad. What happened Miss T’s car was damaged in an incident whilst she was abroad, and she ma... (3 pages)View decision -
Decision Reference DRN-4960453
12 Aug 2024 Yorkshire Building Society UpheldMortgagesDRN-4960453 The complaint This complaint is about a mortgage Mr D and Mrs L hold with Yorkshire Building Society (YBS). Mr D and Mrs L are unhappy that they weren’t notified of impending increases in the standard variable rate (SVR) that would apply to the mortgage as it came off its ex... (4 pages)View decision -
Decision Reference DRN-4960308
12 Aug 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4960308 The complaint Mr L complains that Moneybarn No. 1 Limited (Moneybarn) irresponsibly entered into a conditional sale agreement with him. Mr L is bringing this complaint with the help of a representative, but for ease I’ll refer to Mr L throughout this provisional decision. Wh... (5 pages)View decision -
Decision Reference DRN-4960202
12 Aug 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4960202 The complaint A company which I’ll refer to as B, complains that Barclays Bank (UK) PLC (Barclays) unfairly and without notice closed two of its bank accounts. In bringing this complaint, B is represented by its director who I’ll refer to as Mr D. What happened There’s lit... (4 pages)View decision