We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4908643
9 Aug 2024 Domestic & General Insurance Plc UpheldInsuranceDRN-4908643 The complaint Mr D has complained that Domestic & General Insurance Plc (“D&G”) declined a claim he made under his appliance insurance policy. What I’ve decided – and why I’ve considered all the available evidence and arguments to decide what’s fair and reasonable i... (2 pages)View decision -
Decision Reference DRN-4956123
9 Aug 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4956123 The complaint Mr D complains about a used car he purchased which was partially funded through his Lloyds Bank PLC (“Lloyds”) credit card. He says the car became faulty shortly after he purchased it, and these faults were never fixed. What happened In November 2022, Mr D pur... (4 pages)View decision -
Decision Reference DRN-4555015
9 Aug 2024 Specialist Motor Finance Limited UpheldConsumer CreditDRN-4555015 The complaint Mr S complains about a car he acquired using a hire purchase agreement with Specialist Motor Finance Limited (“SMF”). He says the dealership agreed to fix known issues with the car but didn’t do so. What happened Mr S entered into a hire purchase agreement with... (4 pages)View decision -
Decision Reference DRN-4958409
9 Aug 2024 Curtis Banks Limited UpheldPensions and AnnuitiesDRN-4958409 The complaint Mr J complains that Curtis Banks Limited (‘CBL’) shouldn’t have accepted his application for a self-invested personal pension (‘SIPP’) and that it failed to undertake due diligence on the introducer and intended investment, causing him a financial , - ... (34 pages)View decision -
Decision Reference DRN-4515361
9 Aug 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4515361 The complaint Mr N complains that Nationwide Building Society has treated him unfairly in relation to a transaction on his credit card which partially paid for a used car. What happened In November 2022 Mr N used his Nationwide Building Society (NBS for short)... (4 pages)View decision -
Decision Reference DRN-4882230
9 Aug 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4882230 The complaint Miss S complains about the length of time that Barclays Bank UK PLC took to deal with some fraud disputes she had raised, and about the online chat she had with it about the disputes. What happened From about the beginning of November 2023, Miss S told Barclays... (3 pages)View decision -
Decision Reference DRN-4771614
9 Aug 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4771614 The complaint Mrs D complains AXA Insurance UK Plc unfairly declined a claim she made on her home insurance policy for damage caused by an escape of water. Mrs D has been represented during the claim and complaint, but for ease, I’ve referred to all actions and comments as b... (3 pages)View decision -
Decision Reference DRN-4534521
9 Aug 2024 Motors Insurance Company Limited UpheldInsuranceDRN-4534521 The complaint Mr V is unhappy with the service provided by Motors Insurance Company Limited (MICL) following a claim made on his cosmetic repair insurance policy. What happened Mr V purchased a cosmetic repair insurance policy for his car. The cover started in January 2023,... (4 pages)View decision -
Decision Reference DRN-4778301
9 Aug 2024 Valour Finance Limited UpheldConsumer CreditDRN-4778301 The complaint Mr H complains about the actions of Valour Finance Limited, trading as Savvy.co.uk (“Savvy”) in relation to a debt he has with them. He says they have been unreasonable and have harassed him. What happened Mr H took out a loan with Savvy in September 2023 and w... (2 pages)View decision -
Decision Reference DRN-4957364
9 Aug 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4957364 The complaint Mrs R is unhappy with the amount AXA Insurance UK Plc offered in settlement of a claim she made for stolen contents after her home was burgled. What happened Mrs R held a home insurance policy with AXA which was incepted in January 2023. Shortly after this, Mr... (3 pages)View decision