We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 123656 results
-
Decision Reference DRN-5616139
9 Jul 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5616139 The complaint Mr H complains that Barclays Bank UK PLC trading as Barclaycard didn’t update his address and sent correspondence to his old address. He’s also unhappy that a payment made to his credit card didn’t reflect at the credit reference agencies in a timely manner. Wh... (4 pages)View decision -
Decision Reference DRN-5682439
9 Jul 2025 Novia Financial Plc UpheldPensions and AnnuitiesDRN-5682439 The complaint Mr B complains that Novia Financial Plc (“Novia”) failed to conduct sufficient due diligence when it allowed him to establish a Self-Invested Personal Pension (“SIPP”) and invest in an unregulated collective investment scheme . Mr B is b... (20 pages)View decision -
Decision Reference DRN-5646533
9 Jul 2025 Inter Partner Assistance SA UpheldInsuranceDRN-5646533 The complaint Miss M complains about how Inter Partner Assistance SA (IPA) handled her claim against her travel insurance policy. Reference to IPA includes its agents. What happened In summary, Miss M had an annual travel insurance policy underwritten by IPA. Whilst she was... (5 pages)View decision -
Decision Reference DRN-5572215
9 Jul 2025 Ageas Insurance Limited UpheldInsuranceDRN-5572215 The complaint Mr M complains about the level of service provided by Ageas Insurance Limited following a claim made on his roadside assistance insurance policy. What happened Mr M’s car broke down whilst he was driving abroad and his garage advised him not to start the engin... (3 pages)View decision -
Decision Reference DRN-5668069
9 Jul 2025 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5668069 The complaint Mrs G complains about how Admiral Insurance (Gibraltar) Limited has handled a claim made on her motor insurance policy. She wants it to settle her claim and pay her compensation for her costs incurred in the meantime due to its delays. What happened Mrs G said ... (5 pages)View decision -
Decision Reference DRN-5507624
9 Jul 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5507624 The complaint Mrs P complains NewDay Ltd (NewDay) irresponsibly lent to her because it provided two credit card accounts without completing the appropriate checks to ensure the lending was affordable for her. What happened Mrs P took out two credit cards with NewDay. Accou... (5 pages)View decision -
Decision Reference DRN-5681224
9 Jul 2025 First Service Financial Limited UpheldPensions and AnnuitiesDRN-5681224 The complaint Mr B complains that First Service Financial Limited (‘FSF’) gave him unsuitable advice about how he could use a pension sharing order after his separation from his ex-wife. What happened On 4 January 2021 Mr B made contact with FSF because he had separated from... (6 pages)View decision -
Decision Reference DRN-5382565
9 Jul 2025 Stellantis Financial Services UK Limited UpheldConsumer CreditDRN-5382565 The complaint Miss S complains about the quality of a car she was supplied via finance from Stellantis Financial Services UK Limited (‘SF’). What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It refle... (4 pages)View decision -
Decision Reference DRN-5225228
9 Jul 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5225228 The complaint Mrs M has complained about a credit card she took out in November 2018 with NewDay Ltd trading as Aqua. She’s said the credit card was unaffordable and shouldn’t have been approved. Mrs M is represented in bringing her complaint, but for ease I’ve written as if... (4 pages)View decision -
Decision Reference DRN-5462404
9 Jul 2025 Loans 2 Go Limited UpheldConsumer CreditDRN-5462404 The complaint Miss T, through a representative, says Loans 2 Go Limited irresponsibly lent to her. What happened Miss T took out a loan for £300 over 78 weeks from Loans 2 Go on 18 January 2019. The weekly repayments were £15.82. She says Loans 2 Go did not perform sufficien... (3 pages)View decision
