We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119923 results
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Decision Reference DRN-4366131
1 Nov 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4366131 The complaint Mr T complains that Monzo Bank Ltd didn’t do enough to protect him from the financial harm caused by an investment scam company, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well kno... (5 pages)View decision -
Decision Reference DRN-4391661
1 Nov 2023 PSG SIPP Limited UpheldPensions and AnnuitiesDRN-4391661 The complaint Mrs D complains about the value of her self-invested personal pension (SIPP) and said PSG SIPP Limited (PSG) gave her incorrect information that she relied on and then lost out. What happened Mrs D said that the value of her SIPP was around £224,000 in August 2021... (8 pages)View decision -
Decision Reference DRN-3972270
1 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3972270 The complaint Mr S complains that Options UK Personal Pensions LLP (‘Options’ - formerly Carey Pensions) accepted his application for a self-invested personal pension (SIPP). He says, it shouldn’t have accepted business from Caledonian International Associates (‘Caledonian’) - ... (41 pages)View decision -
Decision Reference DRN-4398664
1 Nov 2023 U K Insurance Limited UpheldInsuranceDRN-4398664 The complaint Mrs S and Mr S complain that U K Insurance Limited (“UKI”) didn’t provide them with a breakdown of their commercial property insurance premium. Mr S has acted as the main representative during the complaint process. So, for ease of reference, I will refer to any a... (4 pages)View decision -
Decision Reference DRN-4423357
1 Nov 2023 Aviva Insurance Limited UpheldInsuranceDRN-4423357 The complaint Miss M and Mr P are unhappy that Aviva Insurance Limited declined a claim Miss M made on her mortgage protection policy. What happened Miss M and Mr P have a mortgage protection policy. It offers cover if a policyholder is prevented from working due to an accident... (4 pages)View decision -
Decision Reference DRN-4136951
1 Nov 2023 Aviva Life & Pensions UK Limited UpheldInsuranceDRN-4136951 The complaint Mrs C complains about how Aviva Life & Pensions UK Limited settled a claim under a life insurance policy she held with the late Mr C. What happened When Mr C sadly passed away Mrs C made a claim on their life insurance policy. Aviva agreed the claim however th... (2 pages)View decision -
Decision Reference DRN-4377746
1 Nov 2023 Barclays Bank Plc UpheldInvestmentsDRN-4377746 The complaint The estate of Mrs B represented by Ms C and Ms J, have complained about Barclays Bank Plc. They said it gave unsuitable advice when it recommended investments to Mrs B and Mr B. They think the estate of Mrs B has suffered investment losses because of the unsuitabl... (4 pages)View decision -
Decision Reference DRN-4414268
1 Nov 2023 Great Lakes Insurance SE UpheldInsuranceDRN-4414268 The complaint Miss V has complained that Great Lakes Insurance SE unfairly declined a claim on her pet insurance policy and that it gave her incorrect advice. What happened Miss V took out a pet insurance policy with Great Lakes to cover her dog. Miss V was advised by her vet t... (3 pages)View decision -
Decision Reference DRN-4429075
1 Nov 2023 National House-Building Council UpheldInsuranceDRN-4429075 The complaint Mr M complains about the way National House-Building Council (NHBC) handled a claim he made under his new home warranty. What happened The circumstances aren’t in dispute, so I’ll summarise the background: Mr M bought a new home covered by a ten-year NHBC warrant... (5 pages)View decision -
Decision Reference DRN-4431675
1 Nov 2023 AJ Bell Management Limited UpheldPensions and AnnuitiesDRN-4431675 The complaint Mr V has complained that AJ Bell Management Limited was responsible for delays in completing the transfer of his SIPP. Mr V says that he has suffered a financial loss due to these delays. What happened The background to this complaint and my initial conclusions we... (6 pages)View decision
