We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4833965
7 Aug 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4833965 The complaint Mr M complains that Santander UK Plc blocked then closed his account unfairly, causing him significant inconvenience. He’s also dissatisfied with the amount of time it took Santander to pay him the closing balance from his account. What happened In late 2022 Sa... (4 pages)View decision -
Decision Reference DRN-4954218
7 Aug 2024 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4954218 The complaint Mr B complains that Scottish Widows Limited (SW) failed to process the transfer of his personal pension plan (PPP) to purchase an annuity correctly resulting in him receiving a lower income for the rest of his life. He wants compensation for the losses incurred... (7 pages)View decision -
Decision Reference DRN-4765365
7 Aug 2024 Capquest Debt Recovery Limited UpheldConsumer CreditDRN-4765365 The complaint Mr M complains about contact by Capquest Debt Recovery Limited in relation to a debt that was closed as part of his bankruptcy. What happened Mr M has explained that he was made bankrupt and subsequently discharged in 2012. As part of the bankruptcy proceeding... (3 pages)View decision -
Decision Reference DRN-4884258
7 Aug 2024 Bank of Scotland Plc UpheldMortgagesDRN-4884258 The complaint Mr M complains that Bank of Scotland plc trading as Halifax: - caused unnecessary delays which led to his mortgage offer expiring; - declined his second application; - provided very poor customer service; and - failed to remove his ex-partner’s name from the mo... (5 pages)View decision -
Decision Reference DRN-4902240
7 Aug 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4902240 The complaint Mrs D complains that Barclays Bank UK PLC trading as Barclaycard didn’t give her 100,000 Avios points as part of a promotional offer. What happened Mrs D applied for a Barclaycard in order to take advantage of a promotion of 100,000 Avios points. The promotion ... (3 pages)View decision -
Decision Reference DRN-4404032
7 Aug 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4404032 The complaint Mrs G complains about her buy-to-let (BTL) mortgage with Barclays Bank UK Plc. She says that between June and October 2022 she made many attempts to speak to Barclays on the telephone to arrange a new interest rate product, but she couldn’t get through to someo... (8 pages)View decision -
Decision Reference DRN-4949255
7 Aug 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4949255 The complaint Mrs M complains that Barclays Bank UK PLC (‘Barclays’) should pay her more compensation than it has offered, after admitting poor service in connection with an online banking issue. What happened Mrs M makes regular payments to an employee via online banking. ... (3 pages)View decision -
Decision Reference DRN-4952259
7 Aug 2024 Close Brothers Limited UpheldConsumer CreditDRN-4952259 The complaint Mrs O’s complaint is about the quality of a car supplied to her under a regulated conditional sale agreement by Close Brothers Limited (“CB”). What happened I issued a provisional decision on Mrs O’s complaint on 24 July 2024, in which I described the backgroun... (11 pages)View decision -
Decision Reference DRN-4915750
7 Aug 2024 MONY Group Financial Limited UpheldInsuranceDRN-4915750 The complaint Mx B is unhappy that MONY Group Financial Limited trading as MoneySuperMarket (‘MSM’) do not provide the option for customers to specify a non-binary gender identity in response to a question about gender on their price comparison website. What happened In Apr... (3 pages)View decision -
Decision Reference DRN-4900546
7 Aug 2024 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-4900546 The complaint Mr O complains that The Royal Bank of Scotland Plc closed his personal bank accounts without notice or explanation. He said that left one of his accounts in debit without any ability to repay it – meaning the account was showing in default on his credit file. ... (3 pages)View decision