We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4649814
19 Apr 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4649814 The complaint Mr H has a self-invested personal pension (‘SIPP’) with London & Colonial Services Limited (‘L&C’). Mr H complains that L&C failed to carry out appropriate due diligence checks on his SIPP application which led him to invest in non-mainstream investmen... (41 pages)View decision -
Decision Reference DRN-4712045
19 Apr 2024 West Bay Insurance Plc UpheldInsuranceDRN-4712045 The complaint Mrs P complains that West Bay Insurance Plc has refused to cover a claim on her buildings insurance and about the way it has dealt with the claim. Where I refer to West Bay Insurance, this includes its agents acting on its behalf. What happened Mrs P lived in her ... (4 pages)View decision -
Decision Reference DRN-4653129
19 Apr 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4653129 The complaint Mr C and Mrs C complain about AXA Insurance UK Plc’s settlement offer after they made a claim under their home insurance policy. What happened The background to this complaint is well known to both parties so I’ll provide only a brief summary here. Mr C and Mrs C ... (4 pages)View decision -
Decision Reference DRN-4752800
19 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4752800 The complaint The trustees of a pension scheme trust which I’ll call ‘E’ complain that Barclays Bank UK Plc unfairly treated their account as a dormant account and subsequently closed it. This caused them a financial loss. What happened E held an account with Barclays which was... (5 pages)View decision -
Decision Reference DRN-4752689
19 Apr 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4752689 The complaint Mr S complains that J.P. Morgan Europe Limited trading as Chase constantly rejected the switch of his current account to a third party building society. What happened Mr S attempted to switch his Chase current account to another company, but he received an email f... (5 pages)View decision -
Decision Reference DRN-4432992
19 Apr 2024 Fortrade Limited UpheldInvestmentsDRN-4432992 The complaint Mr C complains that a failure of the payment processing systems operated by Fortrade Limited led to the forced closure of a number of open contracts for difference (CFDs) that he held. What happened Mr C holds an account with Fortrade that he uses for CFD trading ... (5 pages)View decision -
Decision Reference DRN-4736484
19 Apr 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4736484 The complaint Mr S complains that Clydesdale Bank Plc trading as Virgin Money lent irresponsibly when it approved his credit card application. What happened In February 2020 Mr S applied for a credit card with Virgin Money. In the application, Mr S said he was employed with an ... (3 pages)View decision -
Decision Reference DRN-4719592
19 Apr 2024 Allianz Insurance Plc UpheldInsuranceDRN-4719592 The complaint Ms P’s complaint is about deductions that were made to claims she made on her Allianz Insurance Plc pet insurance policy, as well as the increase in the cost of her policies since she first took out cover. Ms P feels that Allianz have treated her unfairly. What ha... (3 pages)View decision -
Decision Reference DRN-4439313
19 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4439313 The complaint A company which I’ll call ‘P’ complains that Barclays Bank UK Plc caused them inconvenience when it incorrectly changed the name of their account. The complaint is brought on P’s behalf by their director, Mr M. What happened P held a business current account with ... (3 pages)View decision -
Decision Reference DRN-4667227
19 Apr 2024 Covea Insurance plc UpheldInsuranceDRN-4667227 The complaint L, a limited company, complains about what Covea Insurance plc did after it made a claim on its commercial combined insurance policy. What happened In December 2022 Covea received a claim from L for damage and increased costs of working. This followed a storm whic... (4 pages)View decision
