We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119923 results
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Decision Reference DRN-3765059
1 Nov 2023 AMG Wealth Solutions LLP UpheldPensions and AnnuitiesDRN-3765059 The complaint Mr W complains about the advice given by AMG Wealth Solutions LLP (‘AMG Wealth’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme, the British Steel Pension Scheme (‘BSPS’) to a personal pension. He says the advice was unsuitabl... (7 pages)View decision -
Decision Reference DRN-4428816
1 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4428816 The complaint Mr G complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In late 2012, Mr G says he was approached... (43 pages)View decision -
Decision Reference DRN-4428056
1 Nov 2023 Link Financial Outsourcing Limited UpheldConsumer CreditDRN-4428056 The complaint The estate of Mr M complains that Link Financial Outsourcing Limited failed to supply accurate account statements. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: The late Mr M had a credit... (3 pages)View decision -
Decision Reference DRN-4430867
1 Nov 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4430867 The complaint Miss C complains HSBC UK Bank Plc trading as first direct consistently failed to make reasonable adjustments for her and provided her extremely poor customer service at times. Miss C says first direct has a toxic culture and has “gaslighted” her at times. What hap... (4 pages)View decision -
Decision Reference DRN-4399174
1 Nov 2023 Co-op Funeral Plans Limited UpheldFuneral Planning ServicesDRN-4399174 The complaint The estate of Mr E complains about poor service from Co-op Funeral Plans Limited after Mr E died and his family sought to arrange his funeral. The estate is represented by Mr E’s widow and executrix, Mrs E, who in turn is represented by her daughter, Miss E. What ... (3 pages)View decision -
Decision Reference DRN-4217812
1 Nov 2023 Startline Motor Finance Limited UpheldConsumer CreditDRN-4217812 The complaint Mrs B complains that a car acquired with finance from Startline Motor Finance Limited (SMF) wasn’t of satisfactory quality. What happened In October 2022 Mrs B was supplied with a car and entered into a hire purchase agreement with SMF. After around two weeks of g... (3 pages)View decision -
Decision Reference DRN-4234857
1 Nov 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-4234857 The complaint Mrs C complains Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided her with loans without carrying out proportionate checks. What happened Mrs C was granted four loans and I’ve outlined her borrowing history in the table below. loan... (4 pages)View decision -
Decision Reference DRN-4417987
1 Nov 2023 Euroins AD UpheldInsuranceDRN-4417987 The complaint Mr and Mrs J’s complaint is about a claim they made on their Euroins AD (‘Euroins’) travel insurance policy. Mr and Mrs J say that Euroins treated them unfairly by only paying part of their claim. What happened Mr and Mrs J made a claim on their Euroins travel ins... (3 pages)View decision -
Decision Reference DRN-4423432
1 Nov 2023 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-4423432 The complaint Mr K complained about a fall in value in his policy provided by Aviva Life & Pensions UK Limited (Aviva) which he felt was a penalty. What happened Mr K said his final value was reduced by an early retirement factor. He had not been told this would be applied.... (12 pages)View decision -
Decision Reference DRN-3838779
1 Nov 2023 Inspirational Financial Management Ltd UpheldPensions and AnnuitiesDRN-3838779 The complaint Mr G complains about the suitability of the advice provided by Inspirational Financial Management Ltd (“IFM”) in September 2017 to transfer the value of his safeguarded benefits in the British Steel Pension Scheme (“BSPS”) to a personal pension plan (“PPP”). What ... (12 pages)View decision
