We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4852561
7 Aug 2024 Paragon Bank Plc UpheldBanking and PaymentsDRN-4852561 The complaint S complains that Paragon Bank Plc (Paragon) incorrectly displayed information about the product fee for a fixed rate buy-to-let mortgage on its portal. To put matters right S wants Paragon to accept a 2% product fee for its 5.25% fixed rate product. What happen... (4 pages)View decision -
Decision Reference DRN-4928446
7 Aug 2024 Medical & Professional Investment LLP UpheldInvestmentsDRN-4928446 The complaint Mr B and Mrs G complain about the investment advice provided to them by Medical & Professional Investment LLP (M&PI). What happened In 2019 Mr B and Mrs G sought advice from M&PI on investing some of their capital and based on the recommendations ma... (10 pages)View decision -
Decision Reference DRN-4952748
7 Aug 2024 Tesco Underwriting Limited UpheldInsuranceDRN-4952748 The complaint Mr W has complained about the way Tesco Underwriting Limited dealt with a flood damage claim he made under a home insurance policy he shares jointly with Mrs W. What happened In August 2022 Mr and Mrs W’s home was unfortunately damage by flooding rainwater int... (3 pages)View decision -
Decision Reference DRN-4952796
7 Aug 2024 Caxton Payments Limited UpheldBanking and PaymentsDRN-4952796 The complaint Mr W has complained that Caxton Payments Limited won’t refund transactions he says he didn’t make or otherwise authorise. What happened This complaint surrounds a foreign currency account which Mr W used when travelling. It had been dormant since January 2020, ... (3 pages)View decision -
Decision Reference DRN-4906719
7 Aug 2024 Sainsbury's Bank Plc UpheldConsumer CreditDRN-4906719 The complaint Mr A complains that Sainsbury's Bank Plc (“Sainsbury's”) lent to him in an irresponsible manner. What happened Mr A was given a loan by Sainsbury's in January 2023. He borrowed £10,000 that he agreed to repay in 60 monthly instalments of £218.91.... (4 pages)View decision -
Decision Reference DRN-4917788
7 Aug 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4917788 The complaint Mr K complains about the information NewDay Ltd (‘NewDay’) gave him about his credit card PayDown Plan. He is unhappy with how NewDay have engaged with him during this time. To put things right Mr K is looking for NewDay to increase the offer of compensation ... (5 pages)View decision -
Decision Reference DRN-4952374
7 Aug 2024 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4952374 The complaint Mr W complains that Scottish Widows Limited (Scottish Widows) didn’t provide him with updated details of lifestyle investment options for his pension plan. And that it failed to provide him with specific details of the investment funds held on annual statements... (11 pages)View decision -
Decision Reference DRN-4917342
7 Aug 2024 Dudley Building Society UpheldMortgagesDRN-4917342 The complaint This complaint is about a mortgage Ms S and Mr V hold with Dudley Building Society. The essence of the complaint is that Ms S and Mr V believe Dudley unduly delayed a re-mortgage application, causing them to pay interest on the existing mortgage at their previo... (2 pages)View decision -
Decision Reference DRN-4691317
7 Aug 2024 Haven Insurance Company Limited UpheldInsuranceDRN-4691317 The complaint Mr V complains Haven Insurance Company Limited handled his taxi insurance claim poorly. Haven’s been represented by an agent for the claim. For simplicity I’ve referred to the agent’s actions as being Haven’s own. What happened In June 2023 Mr V claimed, for d... (3 pages)View decision -
Decision Reference DRN-4912183
7 Aug 2024 Zopa Bank Limited UpheldBanking and PaymentsDRN-4912183 The complaint Mr L complains Zopa Bank Limited (Zopa) failed to credit his credit card account when a refund of a balance transfer was sent by another credit card provider. What happened Mr L says in January 2024 he instructed Zopa to initiate a balance transfer to another c... (2 pages)View decision