We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4887777
7 Aug 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4887777 Complaint Mr B has complained that Nationwide Building Society (trading as “Nationwide”) irresponsibly provided him with a credit card. Background Mr B was provided with a credit card, which had a credit limit of £5,500.00 in November 2014. The credit limit on the account w... (5 pages)View decision -
Decision Reference DRN-4734177
7 Aug 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4734177 The complaint Mr F complains that HSBC UK Bank Plc (HSBC) declined to increase the overdraft limit on his student current account. And he complains that it didn’t provide him with an explanation as to why his limit wouldn’t be increased. What happened Mr F says he contacted... (3 pages)View decision -
Decision Reference DRN-4932525
7 Aug 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4932525 The complaint Mr H complains that Tesco Personal Finance PLC, trading as Tesco Bank, irresponsibly provided him with a credit card account he couldn’t afford. What happened In May 2021 Tesco opened a credit card account for Mr H. The credit limit was set at £6,800. In 2024,... (3 pages)View decision -
Decision Reference DRN-4952084
7 Aug 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4952084 The complaint Mrs G believes Moneybarn No.1 Limited trading as Moneybarn acted irresponsibly by agreeing a finance application she’d made. Mrs G was represented during the claim and complaint process by Company A, a professional representative. For ease of reference, I will... (5 pages)View decision -
Decision Reference DRN-4923681
7 Aug 2024 JAJA FINANCE LTD UpheldBanking and PaymentsDRN-4923681 The complaint Mr L complains that JAJA FINANCE LTD irresponsibly lent to him. What happened Mr L was approved for a Jaja credit card in December 2023 with a £900 credit limit. But he says he was unemployed at the time, was vulnerable, and he had health issues, so Jaja should... (2 pages)View decision -
Decision Reference DRN-4589433
7 Aug 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4589433 The complaint Mrs A complains that Creation Consumer Finance Ltd won’t refund the full value of a purchase she made which was financed by a revolving credit account facility. What happened In November 2022, Mrs A bought a television and soundbar from a retailer. The total ca... (3 pages)View decision -
Decision Reference DRN-4952005
7 Aug 2024 U K Insurance Limited UpheldInsuranceDRN-4952005 The complaint Mr W complains about the way UK Insurance Limited (UKI) handled a claim he made on his van insurance policy. Any reference to UKI in this decision also includes its agents, unless otherwise set out in the decision. What happened In June 2023 Mr W made a claim... (6 pages)View decision -
Decision Reference DRN-4853919
6 Aug 2024 The Shepherds Friendly Society Limited UpheldInsuranceDRN-4853919 The complaint Mr A has complained that The Shepherds Friendly Society Limited declined his income protection claim and voided his policy. What happened Mr A took out an income protection policy with The Shepherds Friendly Society (‘Shepherds Friendly’) in December 2022. The ... (3 pages)View decision -
Decision Reference DRN-4951713
6 Aug 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4951713 The complaint Mr and Mrs K complain that Nationwide Building Society (‘Nationwide’) blocked and eventually closed their accounts. They say this impacted them financially and led to a number of missed payments. It also had a negative impact on their working relationships and ... (5 pages)View decision -
Decision Reference DRN-4935262
6 Aug 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4935262 The complaint Mr B is unhappy that Tesco Personal Finance PLC, trading as Tesco Bank, incorrectly told him after closing his account that if he paid off his account balance in full that they would reopen his account. What happened Mr B spoke with Tesco on 6 January 2024. At ... (3 pages)View decision