We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125399 results
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Decision Reference DRN-4664141
18 Apr 2024 The Financial Repayment Service Limited UpheldClaims ManagementDRN-4664141 The complaint Mr C complains about The Financial Repayment Service Limited (“TFRS”) and their failure to progress his claim for mis-sold pensions and investments. Mr C has been represented by a solicitor’s firm, who I’ll refer to as “M” during the complaint process. For ease of... (3 pages)View decision -
Decision Reference DRN-4670178
17 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4670178 The complaint Ms B complains that Barclays Bank UK PLC (“Barclays”) closed her account, failed to deduct payments she’d made from her credit card balance and reported missed payments on her credit file. She’s also unhappy that Barclays contacted her about the missing payments a... (3 pages)View decision -
Decision Reference DRN-4748319
17 Apr 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4748319 The complaint Mrs W complains that HSBC UK Bank Plc didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known t... (7 pages)View decision -
Decision Reference DRN-4704694
17 Apr 2024 The Royal London Mutual Insurance Society Limited UpheldInsuranceDRN-4704694 The complaint Mr C and Mrs C have complained that The Royal London Mutual Insurance Society Limited declined Mrs C’s claim. They have also complained about the service they received. What happened In summary Mr C and Mrs C have complained that Royal London declined a claim for ... (3 pages)View decision -
Decision Reference DRN-4550994
17 Apr 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4550994 The complaint Mr C complains that Accredited Insurance (Europe) Limited have provided a poor standard of service when dealing with his claim regarding a leak, offered an inadequate settlement, delayed in completing repairs, provided poor quality repairs, and not compensated him... (4 pages)View decision -
Decision Reference DRN-4736425
17 Apr 2024 Alpha Partnership (IFA) Ltd UpheldInvestmentsDRN-4736425 The complaint Mrs M complains that Alpha Partnership (IFA) Ltd should have advised her to convert her investments to cash earlier than it did. She says, in summary, that Alpha: Disregarded her particular need – to repay her mortgage. Didn’t warn her about the drop in value of... (13 pages)View decision -
Decision Reference DRN-4691546
17 Apr 2024 Close Brothers Limited UpheldInvestmentsDRN-4691546 The complaint Mrs B complains about the administration of a transfer of her ISA by Close Brothers Limited. She says it unfairly delayed matters, which in turn caused her a financial loss. Mrs B is represented by her husband, Mr B, in bringing the complaint. What happened Mrs B ... (4 pages)View decision -
Decision Reference DRN-4674591
17 Apr 2024 BISL Limited UpheldInsuranceDRN-4674591 The complaint Mr B complains that BISL Limited (BISL) cancelled his motor insurance policy in error. This meant setting up a new policy with a much higher premium. What happened Mr B says BISL accepts it cancelled his policy due to a system error. This meant he was uninsured fr... (3 pages)View decision -
Decision Reference DRN-4315196
17 Apr 2024 HDI Global Specialty SE UpheldInsuranceDRN-4315196 The complaint Mrs B has complained about HDI Global Specialty SE’s decision to decline her claim under her Residential Property Insurance policy for subsidence to the house insured under it. What happened The details of this complaint are well known to both parties, so I won’t ... (3 pages)View decision -
Decision Reference DRN-4747539
17 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4747539 The complaint Mrs C complains about Barclays Bank UK PLC being responsible for her being mugged after she left their branch having withdrawn £4,000 cash. What happened I issued a provisional decision on 17 March 2024, and this is what I said: I’ve considered the relevant inform... (7 pages)View decision
