We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
-
Decision Reference DRN-4878069
5 Aug 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4878069 The complaint Mr C complains, as executor of the late Mrs C’s estate, about £10,000 missing from Lloyds Bank PLC’s executor account. Mr C wanted Lloyds to refund the missing money, and subsequently to explain the account discrepancy. What happened Mr C explained that the ex... (3 pages)View decision -
Decision Reference DRN-4947416
5 Aug 2024 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-4947416 The complaint Mrs G has complained about the way Mitsubishi HC Capital UK Plc (“MHCC”) responded to claims she’d made under section 75 (“s.75”) of the Consumer Credit Act 1974 (the “CCA”) and in relation to allegations of an unfair relationship taking into account section 14... (7 pages)View decision -
Decision Reference DRN-4947671
5 Aug 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4947671 The complaint Mr H is unhappy that Monzo Bank Ltd restricted his access to his account. What happened Mr H attempted to make an unusually large purchase using his Monzo debit card. The attempted payment was flagged by Monzo’s automated fraud prevention systems for further c... (3 pages)View decision -
Decision Reference DRN-4947794
5 Aug 2024 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4947794 The complaint Mr H complains about the way BMW Financial Services(GB) Limited trading as ALPHERA Financial Services (“BMWFS”) handled his agreement which eventually resulted in its termination. What happened Mr H referred a complaint to us along with his representative. As ... (6 pages)View decision -
Decision Reference DRN-4947608
5 Aug 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4947608 The complaint Miss H is unhappy that Santander UK Plc delayed an instructed transfer from her account. What happened Miss H visited a Santander branch on Saturday 24 February 2024 and instructed Santander to transfer her account balance to an account she held with another ba... (3 pages)View decision -
Decision Reference DRN-4947687
5 Aug 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4947687 The complaint Mr H is being represented by solicitors. He’s complaining about Lloyds Bank PLC because he says it lent irresponsibly by providing him with an overdraft, increasing the limit and then allowing him to continue relying on this form of high-cost credit. What happe... (4 pages)View decision -
Decision Reference DRN-4802348
5 Aug 2024 esure Insurance Limited UpheldInsuranceDRN-4802348 The complaint Mr R complains about the settlement that esure Insurance Limited offered him for the total loss of his car following a claim made on his motor insurance policy. What happened Mr R’s car was damaged in an accident, and he made a claim on his policy. esure said ... (3 pages)View decision -
Decision Reference DRN-4886229
5 Aug 2024 Personal Touch Financial Services Ltd UpheldMortgagesDRN-4886229 The complaint Mr B and Miss G complain about the advice they got from Personal Touch Financial Services Ltd trading as PRIMIS Mortgage Network. They say they wanted a fixed rate mortgage product but were recommended a tracker rate mortgage product and have suffered as intere... (6 pages)View decision -
Decision Reference DRN-4940125
5 Aug 2024 Lendable Ltd UpheldConsumer CreditDRN-4940125 Complaint Mr M complains that Lendable Ltd (“Lendable”) irresponsibly lent to him. Background This complaint is about the third of three loans which Mr M had with Lendable. Mr M has already been compensated for his first two loans and this complaint is only looking at the t... (3 pages)View decision -
Decision Reference DRN-4887096
3 Aug 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4887096 The complaint Mrs B complains about how Barclays Bank UK PLC dealt with an account transfer. What happened Mrs B tried to transfer her Individual Savings Account (ISA) from Barclays to a new provider in January 2024. The account value was over £43,000 and there were a number... (2 pages)View decision