We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125399 results
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Decision Reference DRN-4710148
17 Apr 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4710148 The complaint Mr B and P, a limited company of which Mr B is a director, have complained about Admiral Insurance (Gibraltar) Limited. Admiral insures a car P owns, with Mr B being the policyholder named on the insurance documents for that car. What happened On 19 October 2023 M... (3 pages)View decision -
Decision Reference DRN-4741323
17 Apr 2024 Loans 2 Go Limited UpheldConsumer CreditDRN-4741323 Complaint Mr C has complained that Loans 2 Go Limited (“L2G”) provided him with an unaffordable loan. Background L2G provided Mr C with a loan of £700 in June 2022. This loan had an APR of 770% and an 18-month term. This all meant the total amount repayable of £2,590.02, which ... (4 pages)View decision -
Decision Reference DRN-4433406
16 Apr 2024 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-4433406 The complaint Miss C complains about a car she acquired with finance provided by Santander Consumer (UK) Plc. What happened In November 2022 Miss C entered into a regulated conditional sale agreement with Santander Consumer in respect of a new car. She paid a deposit of £2,345.... (3 pages)View decision -
Decision Reference DRN-4605998
16 Apr 2024 Alphabet (GB) Ltd UpheldConsumer CreditDRN-4605998 The complaint Mr J is unhappy with charges applied at the end of a hire agreement provided by Alphabet (GB) Ltd. What happened In January 2020 Mr J took out a hire agreement, provided by Alphabet, to acquire a car. The agreement was taken over 36 months. In February 2023 the ca... (3 pages)View decision -
Decision Reference DRN-4716038
16 Apr 2024 Bank of Scotland Plc UpheldMortgagesDRN-4716038 The complaint This complaint has been brought on behalf of the estate of Mr H by his executor, who I’ll refer to as Miss H. Miss H complains about the way Bank of Scotland plc (trading as Birmingham Midshires) dealt with Mr H’s mortgage account after he died. Miss H asks that s... (4 pages)View decision -
Decision Reference DRN-4720846
16 Apr 2024 Cater Allen Limited UpheldBanking and PaymentsDRN-4720846 The complaint Mr M is unhappy with the service he received from Cater Allen Limited surrounding a transfer he wanted to make. What happened Mr M had a Euro account with Cater Allen and wanted to make a transfer to a Euro account he held with another provider. Mr M initially tri... (3 pages)View decision -
Decision Reference DRN-4745906
16 Apr 2024 Mi Vehicle Finance Limited UpheldConsumer CreditDRN-4745906 The complaint Mrs N and Mr N complain about the quality of a car supplied to them under a hire purchase agreement with MI Vehicle Finance Limited, trading as Mann Island. Mrs N referred this complaint to us. She also represents Mr N. What happened On 28 September 2022 Mrs N and... (6 pages)View decision -
Decision Reference DRN-4725294
16 Apr 2024 U K Insurance Limited UpheldInsuranceDRN-4725294 The complaint Ms C has complained about the service received from UK Insurance Limited (‘UKI’) under her home insurance policy in relation to a claim for water damage at her property. For the avoidance of doubt, the term ‘UKI’ also includes its agents and contractors for the pu... (4 pages)View decision -
Decision Reference DRN-4745806
16 Apr 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4745806 The complaint Mr K complains that Barclays Bank UK PLC didn’t assess affordability correctly when it offered him a mortgage. He asks that it refunds interest and payments. What happened Mr K took out a mortgage with Barclays in July 2017. Barclays wrote to him in October 2022 s... (3 pages)View decision -
Decision Reference DRN-4675124
16 Apr 2024 Omni Capital Retail Finance Limited UpheldConsumer CreditDRN-4675124 The complaint Mr P says Omni Capital Retail Finance Limited lent irresponsibly when providing him with a loan in 2016. What happened In October 2016, Omni loaned Mr P £657 over a 24-month term. The purpose of the loan was to purchase alloy wheels. The interest rate on the loan ... (3 pages)View decision
