We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125399 results
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Decision Reference DRN-4602600
16 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4602600 The complaint Mr A complains that Barclays Bank UK PLC trading as Barclaycard mishandled the income validation process for a credit card account he held with it and which resulted in the account being closed. What happened In May 2023 Mr A applied for a credit card account with... (4 pages)View decision -
Decision Reference DRN-4730256
16 Apr 2024 Frasers Group Financial Services Limited UpheldConsumer CreditDRN-4730256 The complaint Mrs W complains that Frasers Group Financial Services Limited irresponsibly provided her with a catalogue credit account and a subsequent credit limit increase (CLI). What happened In May 2018 Frasers accepted Mrs W’s application for the account and opened it with... (3 pages)View decision -
Decision Reference DRN-4715234
16 Apr 2024 TIDE PLATFORM LTD UpheldBanking and PaymentsDRN-4715234 The complaint G, a limited company, has complained about TIDE PLATFORM LTD. Ms C, as director of G, has brought the complaint in its behalf. The complaint is about Tide holding G liable for transactions which Ms C says were unauthorised. What happened Both sides are most famili... (4 pages)View decision -
Decision Reference DRN-4745539
16 Apr 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-4745539 The complaint Mrs G, through her representative, complains that Evergreen Finance London Limited, trading as MoneyBoat.co.uk (MoneyBoat), lent to her when she could not afford it and/or could not make the payments sustainably. What happened Mrs G took two loans from MoneyBoat. ... (5 pages)View decision -
Decision Reference DRN-4705645
16 Apr 2024 Connells Limited UpheldMortgagesDRN-4705645 The complaint Mrs V and Mr W complain that an appointed representative of Connells Limited gave them poor mortgage advice. When I refer to Connells in this decision, this includes references to the appointed representative. Mrs V and Mr W ask for compensation. What happened Mrs... (4 pages)View decision -
Decision Reference DRN-4739264
16 Apr 2024 AWP P&C S.A. UpheldInsuranceDRN-4739264 The complaint Mr O and Ms T complain that AWP P&C SA failed to update their address details for their travel insurance policy. This caused them to suffer financial loss and inconvenience. As Mr O brought this complaint to us, for ease, I’ve referred mainly to him. What happ... (3 pages)View decision -
Decision Reference DRN-4607434
16 Apr 2024 Pepper Money Limited UpheldMortgagesDRN-4607434 The complaint Mr and Mrs W complain that Pepper Money Limited sent messages incorrectly saying they’d missed a mortgage payment and were in arrears. They say this caused them distress and anxiety and they were worried that Pepper would try to take possession of their house. Mr ... (2 pages)View decision -
Decision Reference DRN-4519488
16 Apr 2024 ZILCH TECHNOLOGY LIMITED UpheldBanking and PaymentsDRN-4519488 The complaint Mr B complains that Zilch Technology Limited mishandled his credit card account which resulted in adverse information being recorded on his credit file unfairly. What happened Mr B has a credit card account with Zilch. Payments towards the outstanding balance on t... (3 pages)View decision -
Decision Reference DRN-4745586
16 Apr 2024 Ageas Insurance Limited UpheldInsuranceDRN-4745586 The complaint Mr A complains that Ageas Insurance Limited (Ageas) declined his claim following a car accident as it says his telematics device wasn’t connected, under his motor insurance policy. What happened Mr A was involved in a car accident on 30 August 2023. He says he had... (3 pages)View decision -
Decision Reference DRN-4516103
16 Apr 2024 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-4516103 The complaint Mr and Mrs W complain that AA Underwriting Insurance Company Limited [“AA”] has unfairly avoided – treated it as if it never existed - their buildings insurance policy and refused to pay a claim they’ve made following subsidence at their property. What happened Mr... (5 pages)View decision
