We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4557323
2 Aug 2024 Blue Motor Finance Ltd UpheldConsumer CreditDRN-4557323 The complaint Mrs B complains that a car she acquired under a hire purchase agreement with Blue Motor Finance Ltd (BMF) wasn’t of satisfactory quality when it was supplied to her. Mrs B has been represented throughout this complaint by her husband, but for ease of reading, I... (4 pages)View decision -
Decision Reference DRN-4944482
2 Aug 2024 Specialist Motor Finance Limited UpheldConsumer CreditDRN-4944482 The complaint Mr T complains that Specialist Motor Finance Limited (SMF) didn’t sufficiently check whether he could sustain the repayments when they agreed to lend to him. What happened In September 2019 Mr T acquired a car when he entered into a hire purchase agreement with... (5 pages)View decision -
Decision Reference DRN-4767301
2 Aug 2024 N.I.I.B. Group Limited UpheldConsumer CreditDRN-4767301 The complaint Mrs R complains about the quality of a used car she acquired through a hire purchase agreement financed by N.I.I.B. Group Limited trading as Northridge Finance (Northridge). What happened In March 2023 Mrs R acquired a used car from a dealership through a hire... (4 pages)View decision -
Decision Reference DRN-4822038
2 Aug 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4822038 The complaint M, a limited company, complains that Barclays Bank UK PLC was unfair in the credit interest rates it applied to M’s accounts and provided poor service after M approached it about the issue. What happened M is a professional firm and was a longstanding client of... (3 pages)View decision -
Decision Reference DRN-4765598
2 Aug 2024 Logic Investments Ltd UpheldPensions and AnnuitiesDRN-4765598 The complaint Mr R complains that the advice he was given by Logic Investments Ltd on how to invest his pension was unsuitable. What happened Mr R’s complaint was considered by one of our investigators. He sent his assessment of it to both parties on 20 December 2023. The ba... (8 pages)View decision -
Decision Reference DRN-4865523
2 Aug 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4865523 The complaint Mr K is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. What happened Mr K had recently received an inheritance and says that he held a vague interest in investing. He saw an advert on social media for an investment platform – “A”. Mr K says ... (11 pages)View decision -
Decision Reference DRN-4939383
2 Aug 2024 Quidie Limited UpheldConsumer CreditDRN-4939383 The complaint Miss P complains that Quidie Limited trading as Fernovo (“Quidie”) provided her with loans when proportionate checks would’ve shown she was dependant on other payday loans. What happened A summary of Miss P’s borrowing can be found in the table below. loan nu... (5 pages)View decision -
Decision Reference DRN-4768738
2 Aug 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4768738 The complaint Mr P was unhappy with the cash settlement offered by Admiral Insurance (Gibraltar) Limited (“Admiral”) for his written off car under his motor insurance policy. Mr P felt there were shortcomings with how his claim was managed and progressed. What happened Mr P ... (4 pages)View decision -
Decision Reference DRN-4644248
2 Aug 2024 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-4644248 The complaint Mrs P and Mr P complain about Lloyds Bank General Insurance Limited’s handling of a claim under their home insurance policy. What happened The background to this complaint is well known to both parties, so I’ll provide only a brief summary here. Mrs P and Mr P ... (5 pages)View decision -
Decision Reference DRN-4936546
2 Aug 2024 China Taiping Insurance (UK) Co Ltd UpheldInsuranceDRN-4936546 The complaint A limited company, which I will refer to as G, complains about the decision of China Taiping Insurance (UK) Co Ltd in relation to its business interruption insurance claims, arising out of the COVID-19 pandemic. What happened The following is intended only as a... (6 pages)View decision