We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125399 results
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Decision Reference DRN-4718251
15 Apr 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4718251 The complaint Mr R complains about how Advantage Insurance Company Limited (“Advantage”) cancelled his policy which used a telematics device to gather data about his driving. What happened Mr R had a car insurance policy with Advantage. The policy required the fitment and use o... (4 pages)View decision -
Decision Reference DRN-4695110
15 Apr 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4695110 The complaint Miss T is unhappy that a car supplied to her under a conditional sale agreement with Moneybarn No.1 Limited was of an unsatisfactory quality. What happened On 13 June 2023, Miss T was supplied with a used car through a conditional sale agreement with Moneybarn. Sh... (3 pages)View decision -
Decision Reference DRN-4561070
15 Apr 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4561070 The complaint Miss J complains about Admiral Insurance (Gibraltar) Limited’s (Admiral) poor service and not reimbursing her out of pocket expenses, following a claim under her motor insurance policy. Any reference to Admiral includes its agents. What happened Miss J had an acci... (3 pages)View decision -
Decision Reference DRN-4725441
15 Apr 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4725441 The complaint Mr H complains about the amount Admiral Insurance (Gibraltar) Limited (“Admiral”) valued his vehicle for when it was stolen. What happened Mr H had a motor insurance policy with Admiral covering his car. The car was an older version of a model which has been sold ... (2 pages)View decision -
Decision Reference DRN-4730220
15 Apr 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4730220 The complaint Miss J has complained about the amount Admiral Insurance (Gibraltar) Limited has paid in settlement of her motor insurance claim. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in di... (2 pages)View decision -
Decision Reference DRN-4715967
15 Apr 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4715967 The complaint Miss S complains about how Advantage Insurance Company Limited (“Advantage”) handled a claim under her motor insurance policy. What happened Miss S had a motor insurance policy with Advantage covering her car. In August 2023 she was involved in an incident which d... (3 pages)View decision -
Decision Reference DRN-4740484
15 Apr 2024 Aldermore Bank Plc UpheldBanking and PaymentsDRN-4740484 The complaint Mr G complains that Aldermore Bank Plc say he owes them interest due to an overpayment, and they provided him with poor customer service. What happened Mr G says that he contacted Aldermore on 18 July 2023 to seek information why he stopped receiving interest on h... (5 pages)View decision -
Decision Reference DRN-4698729
15 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4698729 The complaint Miss H has complained that Monzo Bank Ltd irresponsibly lent to her and unfairly continued applying charges to her overdraft when she was in financial difficulty. What happened Miss H was provided with an overdraft on her Monzo account, and the limit was then incr... (3 pages)View decision -
Decision Reference DRN-4672844
15 Apr 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4672844 The complaint Mrs T complains that Clydesdale Bank Plc trading as Virgin Money declined transactions on her credit card. What happened Mrs T says that she is unable to use her Virgin Money credit card for transactions with certain merchants and when these issues arise, she isn’... (3 pages)View decision -
Decision Reference DRN-4577081
15 Apr 2024 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-4577081 The complaint Mrs M complains that The Co-operative Bank plc (‘Co-op’) won’t refund the money she lost when she fell victim to a scam. What happened Mrs M says that in February 2023 her laptop was making an awful noise and she was unable to get it to stop. A number appeared on ... (5 pages)View decision
