We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125399 results
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Decision Reference DRN-4567447
12 Apr 2024 RAC Insurance Limited UpheldInsuranceDRN-4567447 The complaint Mr M has complained that RAC Insurance Limited failed to provide any service under his RAC breakdown cover through his Keychoice insurance policy when his motorhome developed some issues when travelling in Europe. References to RAC include all its agents both in E... (9 pages)View decision -
Decision Reference DRN-4723623
12 Apr 2024 Inter Partner Assistance SA UpheldInsuranceDRN-4723623 The complaint Ms M is unhappy with what Inter Partner Assistance SA did after she made a claim on the legal expenses section of her travel insurance policy. What happened In August 2023 Ms M made a legal expenses claim to Inter Partner as she’d suffered an injury on holiday and... (2 pages)View decision -
Decision Reference DRN-4655688
12 Apr 2024 AXIS Specialty Europe SE UpheldInsuranceDRN-4655688 The complaint Mr I is a solicitor trading as S. S complains about what Axis Specialty Europe SE did at the renewal of its professional indemnity policy. What happened S has professional indemnity insurance with Axis which was due for renewal at the start of October 2023. Axis s... (2 pages)View decision -
Decision Reference DRN-4735275
12 Apr 2024 Citibank UK Limited UpheldInvestmentsDRN-4735275 The complaint Ms L has complained about Citibank UK Limited. She said Citibank caused excessive delays when she instructed it to transfer all investments she held with it, to an investment management company. She said the transfer of all the holdings took more than six months t... (9 pages)View decision -
Decision Reference DRN-4459161
12 Apr 2024 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-4459161 The complaint Mr C complains about the advice given by Pi Financial Limited to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. Mr C says the advice was unsuitable for him and believes this has caused a financial loss. Wha... (11 pages)View decision -
Decision Reference DRN-4735735
12 Apr 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4735735 The complaint Mr E is unhappy with the service provided by Advantage Insurance Company Limited (AIC) following a claim he made on his car insurance policy. What happened Mr E took out a car insurance policy with AIC in May 2023. The policy booklet explained in the event of a cl... (5 pages)View decision -
Decision Reference DRN-4713406
12 Apr 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4713406 The complaint Mr C complains that Nationwide Building Society gave him misleading advice concerning what savings account he should open. And that it further failed to deal adequately with his complaint about it. What happened In July 2023, Mr C went into his local branch of Nat... (2 pages)View decision -
Decision Reference DRN-4737541
12 Apr 2024 Society of Lloyd's UpheldInsuranceDRN-4737541 The complaint Mr D complains about the settlement he’s been offered by Society of Lloyd’s (SoL) following a claim made under his commercial motor insurance policy. Where I’ve referred to SoL, this includes the underwriting syndicate which actually provides the cover under Mr D’... (5 pages)View decision -
Decision Reference DRN-4660450
12 Apr 2024 Tesco Personal Finance PLC UpheldConsumer CreditDRN-4660450 The complaint Mr P complains that Tesco Personal Finance PLC trading as Tesco Bank lent to him irresponsibly. What happened In July 2017, Mr P applied for and received a loan of £17,500 from Tesco. The loan was to be repaid in 84 monthly repayments of £262.71. Mr P says that at... (3 pages)View decision -
Decision Reference DRN-4681384
12 Apr 2024 QIC Europe Ltd UpheldInsuranceDRN-4681384 The complaint M, a limited company, is unhappy QIC Europe Ltd turned down a claim it made on its commercial combined insurance policy. M is represented by its managing director, Mr F. What happened M, a hospitality business, took out insurance with QIC in December 2019. In Sept... (6 pages)View decision
