We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4936783
30 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4936783 The complaint Mr R complains that Monzo Bank Ltd have unreasonably recorded a marker against him with the fraud prevention agency CIFAS. He’d like the marker removed and compensation. What happened Mr R had an account with Monzo. But in June 2023 his account received some f... (3 pages)View decision -
Decision Reference DRN-4899583
30 Jul 2024 Astrenska Insurance Limited UpheldInsuranceDRN-4899583 The complaint Ms R has complained about the way Astrenska Insurance Limited handled a claim she made on a travel insurance policy and that it failed to provide additional support for her vulnerabilities. The complaint involves the actions of the claim administrators, acting... (4 pages)View decision -
Decision Reference DRN-4936302
30 Jul 2024 Toyota Financial Services (UK) Plc UpheldConsumer CreditDRN-4936302 The complaint Mr P is unhappy that a car supplied to him under a hire purchase agreement with Toyota Financial Services (UK) Plc was of an unsatisfactory quality. What happened In June 2023, Mr P was supplied with a used electric car through a hire purchase agreement with T... (6 pages)View decision -
Decision Reference DRN-4635963
30 Jul 2024 Sabre Insurance Company Limited UpheldInsuranceDRN-4635963 The complaint Mr A complains about the cancellation of his motor insurance policy by Sabre Insurance Company Limited. What happened The background to this complaint is well known to Mr A and Sabre. In my decision, I’ll focus mainly on giving the reasons for reaching the outc... (3 pages)View decision -
Decision Reference DRN-4732770
30 Jul 2024 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-4732770 The complaint Ms S complains that The National Farmers’ Union Mutual Insurance Society Limited (NFU) were unfair in their decision to reject her insurance claim. What happened Ms S had insurance through NFU which provided cover for her horse. Unfortunately, Ms S’s horse fell... (3 pages)View decision -
Decision Reference DRN-4938326
30 Jul 2024 Kroo Bank Ltd UpheldBanking and PaymentsDRN-4938326 The complaint Miss D complains that Kroo Bank Ltd (‘Kroo’) blocked her account without explaining why . She wants access to the funds she has in it. What happened Miss D said she opened an account with Kroo to use for playing online games. She said she played a game and won... (3 pages)View decision -
Decision Reference DRN-4883899
30 Jul 2024 Ageas Insurance Limited UpheldInsuranceDRN-4883899 The complaint Mr and Mrs H complain that Ageas Insurance Limited took too long to repair their car after they made a claim on their motor insurance policy. What happened Mr and Mrs H held an Ageas motor insurance policy for their leased vehicle. The vehicle was stolen in Ja... (5 pages)View decision -
Decision Reference DRN-4782983
30 Jul 2024 Aioi Nissay Dowa Insurance UK Limited UpheldInsuranceDRN-4782983 The complaint Miss B complains about Aioi Nissay Dowa Insurance UK Limited trading as Tesco Bank Box Insurance (“ANDI”) and the cancellation of her motor insurance policy after she failed to provide documentation within the deadline set. What happened The claim and complaint... (4 pages)View decision -
Decision Reference DRN-4693933
30 Jul 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4693933 The complaint Ms A complains about the way Admiral Insurance (Gibraltar) Limited dealt with a claim on her motor insurance policy. What happened Ms A contacted Admiral in August 2022 after an incident with another car. She said she had clipped the other car’s wing mirror. Th... (2 pages)View decision -
Decision Reference DRN-4872753
30 Jul 2024 Succession Wealth Management Ltd UpheldInvestmentsDRN-4872753 The complaint Mr and Mrs M complain Succession Wealth Management Ltd has failed to provide the level of service they’d come to expect from its predecessor. This led to difficulties when trying to manage their portfolios and navigate the markets during the COVID-19 pandemic. ... (5 pages)View decision