We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125399 results
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Decision Reference DRN-4734701
11 Apr 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4734701 The complaint Ms I is unhappy that HSBC UK Bank Plc won’t refund the money she sent to a third party. What happened Ms I started chatting to someone on an online dating site. After building up a relationship with this person they began asking her for money and, ultimately, she ... (3 pages)View decision -
Decision Reference DRN-4731868
11 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4731868 The complaint Miss K complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money she lost after falling victim to a scam. What happened In February 2023 Miss K found a job advert on a social media platform. She clicked a link and provided her contact details. Miss K was cont... (6 pages)View decision -
Decision Reference DRN-4727692
11 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4727692 The complaint Mr B complains Barclays Bank UK PLC made multiple mistakes when sending three international payments and that these mistakes had an immense impact on him. What happened Mr B has a current account and a savings account with Barclays. In May 2023 Mr B asked Barclays... (2 pages)View decision -
Decision Reference DRN-4701385
11 Apr 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4701385 The complaint Miss L is complaining about Tesco Personal Finance PLC trading as Tesco Bank because she says it lent to her irresponsibly and she’s unhappy about the charges and interest she’s incurred. What happened Miss L took a credit card with Tesco Bank in August 2022. The ... (4 pages)View decision -
Decision Reference DRN-4472519
11 Apr 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4472519 The complaint Ms S complains that HSBC UK Bank Plc hasn’t refunded a payment she made using her credit card. What happened In April 2022, Ms S made a payment of £1,579.53 using her HSBC credit card to a company I’ll refer to as “B”. The payment was for B to transport 12 boxes o... (4 pages)View decision -
Decision Reference DRN-4719372
11 Apr 2024 One Insurance Limited UpheldInsuranceDRN-4719372 The complaint Mr S complains about One Insurance Limited’s proposed settlement of his motor insurance claim. All references to One Insurance also include its appointed agents. What happened The details of this complaint are well known to both parties, so I won’t repeat them aga... (2 pages)View decision -
Decision Reference DRN-4694410
11 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4694410 The complaint Mrs W complains that Barclays Bank UK PLC incorrectly transferred her ISA funds into her current account rather than her new ISA account. What happened In April 2023, Mrs W visited Barclays and completed an ISA transfer form to transfer her ISA funds into a new IS... (2 pages)View decision -
Decision Reference DRN-4685904
11 Apr 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4685904 The complaint Mr M complains that Santander UK Plc pursued him for fraudulent credit card debt. Mr M is also unhappy with the service he received after reporting the fraud and he has raised concerns about Santander’s handling of his personal data. What happened The background t... (5 pages)View decision -
Decision Reference DRN-4732349
11 Apr 2024 Brent Shrine Credit Union Limited UpheldConsumer CreditDRN-4732349 The complaint Miss Z says Brent Shrine Credit Union Limited, trading as My Community Bank (MCB), irresponsibly lent to her. What happened Miss Z applied for a loan of £20,000 over 60 months from MCB on 20 September 2022. Her application was approved and she was offered a loan w... (4 pages)View decision -
Decision Reference DRN-4691435
11 Apr 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4691435 The complaint Mr M says Santander UK Plc (“Santander”) should not have provided him with an overdraft or limit increases as they were not affordable. He says Santander continued charging him excessive amounts for the overdraft when he was in financial difficulty. What happened ... (3 pages)View decision
