We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
-
Decision Reference DRN-4910317
30 Jul 2024 Zopa Bank Limited UpheldBanking and PaymentsDRN-4910317 The complaint Mr T complains that Zopa Bank Limited (“Zopa”) refused to default his account until he was six months in arrears. He’s also unhappy that Zopa told him it would be consider a partial settlement offer until the account had defaulted. What happened Mr T took out a... (3 pages)View decision -
Decision Reference DRN-4857922
30 Jul 2024 Oodle Financial Services Limited UpheldConsumer CreditDRN-4857922 The complaint Mr V complains Oodle Financial Services Limited trading as Oodle Car Finance shouldn’t have lent to him as he couldn’t afford the finance. Mr V in bringing his complaint is represented by a third party. For ease of reading I will only refer to Mr V in my decisi... (4 pages)View decision -
Decision Reference DRN-4862778
30 Jul 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4862778 The complaint Mr and Mrs A’s complaint is about a residential mortgage they have with Barclays Bank UK PLC. They are unhappy that an interest rate product they applied for in July 2022 was not attached to their mortgage. What happened In July 2022 Mr and Mrs A had an existin... (5 pages)View decision -
Decision Reference DRN-4861378
30 Jul 2024 Stellantis Financial Services UK Limited UpheldConsumer CreditDRN-4861378 Complaint Mr S has complained about the quality of a car that Stellantis Financial Services UK Ltd (“Stellantis”) supplied to him through a conditional sale agreement. Background In September 2023, Stellantis provided Mr S with finance for a used car. The car was just over ... (7 pages)View decision -
Decision Reference DRN-4931930
29 Jul 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4931930 The complaint Mr L complains that Tesco Personal Finance PLC, trading as Tesco Bank, sent him a text addressed to someone else asking for a credit card payment causing him panic and concern about his account. What happened Mr L has had a credit card with Tesco Bank since 201... (2 pages)View decision -
Decision Reference DRN-4936405
29 Jul 2024 Great Lakes Insurance SE UpheldInsuranceDRN-4936405 The complaint Mr and Mrs M are unhappy with the assistance received under a travel insurance policy underwritten by Great Lakes Insurance SE when Mr M required emergency medical treatment whilst abroad. All reference to Great Lakes includes its agents and medical assistance... (5 pages)View decision -
Decision Reference DRN-4518409
29 Jul 2024 Zempler Bank Limited UpheldBanking and PaymentsDRN-4518409 The complaint Miss R, a director of C, complains that Zempler Bank Limited, trading as Cashplus Bank, restricted access to C’s account and withheld C’s funds. This impacted C’s ability to trade. What happened Miss R is the sole director of C. C had an account with Cashplus. ... (3 pages)View decision -
Decision Reference DRN-4936329
29 Jul 2024 Fairmead Insurance Limited UpheldInsuranceDRN-4936329 The complaint Mr T has complained about his holiday home insurer FAIRMEAD INSURANCE LIMITED (Fairmead) regarding a claim he made to it when a water leak occurred. What happened Mr T does not live in the UK. In December 2022 there was a leak at Mr T’s property (from a pipe ... (4 pages)View decision -
Decision Reference DRN-4936157
29 Jul 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4936157 The complaint Miss D complains that Accredited Insurance (Europe) Ltd unfairly declined a claim she made under her home insurance policy. Accredited is the underwriter of this policy i.e. the insurer. Part of this complaint concerns the actions of its agents. As Accredited ... (4 pages)View decision -
Decision Reference DRN-4936125
29 Jul 2024 esure Insurance Limited UpheldInsuranceDRN-4936125 The complaint Mr L has complained about his car insurer, esure Insurance Limited (Esure), regarding his accident claim. He feels it unfairly declared his car a write-off and that its settlement paid in that respect was too low. What happened Mr L had an accident in June 20... (4 pages)View decision