We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125399 results
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Decision Reference DRN-4733760
10 Apr 2024 Bamboo Limited UpheldConsumer CreditDRN-4733760 The complaint Mr L complains that Bamboo Limited (“Bamboo”) gave him a loan which was unaffordable for him and therefore lent irresponsibly. What happened In January 2023 Mr L took out a loan from Bamboo for £10,000. This was to be repaid over 60 months, at monthly repayment of... (4 pages)View decision -
Decision Reference DRN-4732449
10 Apr 2024 Just Retirement Limited UpheldPensions and AnnuitiesDRN-4732449 The complaint Mrs G complains that Just Retirement Limited (Just) made an error which financially disadvantaged her when she bought her annuity. Mrs G is represented in her complaint by her Financial Adviser (FA). But I’ll only refer to her in my decision. What happened Despite... (6 pages)View decision -
Decision Reference DRN-4712148
10 Apr 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4712148 The complaint Miss J complains that Tesco Personal Finance PLC (trading as Tesco Bank) was irresponsible to lend to her. What happened Miss J was approved for a credit card with Tesco as follows: Date Limit Initial application 5 Jun 2022 £1,400 Credit Limit increase 13 Oct 2023... (3 pages)View decision -
Decision Reference DRN-4715887
10 Apr 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4715887 The complaint Mr W has complained that AXA Insurance UK Plc (AXA) shared his personal data with his ex-wife. Mr W held a car insurance policy with AXA. What happened In June 2023 Mr W contacted AXA as he said he was having trouble accessing his online account for his car insura... (3 pages)View decision -
Decision Reference DRN-4639767
10 Apr 2024 Premier Insurance Company Limited UpheldInsuranceDRN-4639767 The complaint Mrs G complains about how Premier Insurance Company Limited (Premier) handled the claim made on her motor insurance policy and the market value applied to the car. What happened In September 2023, Mrs G’s car was involved in an accident. Ultimately, Mrs G claimed ... (3 pages)View decision -
Decision Reference DRN-4733518
10 Apr 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4733518 The complaint Miss C has complained that National Westminster Bank Plc (‘NatWest’) did not allow her to transfer funds she held with it to an account she had with another bank in May 2023. She is also unhappy with the way in which NatWest subsequently dealt with her concerns ra... (5 pages)View decision -
Decision Reference DRN-4500432
10 Apr 2024 Watford Insurance Company Europe Limited UpheldInsuranceDRN-4500432 The complaint Miss P complains about the repudiation of her motor insurance claim by Watford Insurance Company Europe Limited. Watford are the underwriters (insurers) of this policy. Some of this complaint concerns the actions of their appointed agents, primarily the appointed ... (3 pages)View decision -
Decision Reference DRN-4372157
10 Apr 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4372157 The complaint Mr C, a sole trader, complains that Lloyds Bank Plc’s delays in arranging a new fixed rate means he is now paying more interest on a loan than he should be. What happened Mr C told us: In June 2022, he had an existing loan with Lloyds which he had originally take... (3 pages)View decision -
Decision Reference DRN-4733646
10 Apr 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4733646 The complaint Mr A complains that Bank of Scotland plc trading as Halifax blocked a transaction and his account and had to go into branch. He would like compensation for this and the service issues he encountered. What happened The detailed background of this complaint is well ... (3 pages)View decision -
Decision Reference DRN-4663792
10 Apr 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4663792 The complaint Mr W has complained about his car insurer Advantage Insurance Company Limited because it didn’t tell him it had received a claim from a third-party driver regarding an incident which Mr W’s partner was at fault for. Mr W’s partner is a named driver on the policy w... (3 pages)View decision
