We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125399 results
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Decision Reference DRN-4580925
10 Apr 2024 Tesco Underwriting Limited UpheldInsuranceDRN-4580925 The complaint Mr T complains about Tesco Underwriting Limited’s valuation of his car following a claim on his car insurance policy. What happened Mr T’s car was written off by Tesco following an accident. Tesco valued Mr T’s car at £4,675. This included £291 being deducted for ... (3 pages)View decision -
Decision Reference DRN-4589432
10 Apr 2024 AWP P&C S.A. UpheldInsuranceDRN-4589432 The complaint Miss L has complained about her motor warranty provider AWP P&C SA in respect of service received when she broke down, needing her car to be repaired and recovered to her home address. And also because her claim for repair costs was declined. What happened Whi... (3 pages)View decision -
Decision Reference DRN-4689229
10 Apr 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4689229 The complaint Mr R complains J.P. Morgan Europe Limited (“JPM”) restricted his accounts without explanation and withheld the funds in them. Mr R says this has caused him distress and inconvenience. What happened Mr R’s accounts were restricted in November 2023 and the funds wer... (2 pages)View decision -
Decision Reference DRN-4725086
10 Apr 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4725086 The complaint Mr and Mrs G complain about how Accredited Insurance (Europe) Ltd (AIE) dealt with a claim against their motor insurance policy. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here in full. In summary, in M... (4 pages)View decision -
Decision Reference DRN-4637407
10 Apr 2024 Forester Life Limited UpheldInvestmentsDRN-4637407 The complaint Mr E complains that Forester Life Limited trading as Foresters Financial (“Forester”) provided him with incorrect information about the investment options available in two Child Trust Funds (“CTF”) that he managed on behalf of his children. What happened Mr E was ... (4 pages)View decision -
Decision Reference DRN-4461114
10 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4461114 The complaint Mr M complains that Monzo Bank Ltd (“Monzo”) won’t refund over £6,000 he lost to a cryptocurrency investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief summary, Mr M fell vict... (4 pages)View decision -
Decision Reference DRN-4655837
10 Apr 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4655837 The complaint Miss T complains that Nationwide Building Society failed to take steps to prevent her from spending a large sum of money on gambling. What happened In 2020 Miss T had been in contact with Nationwide as a result of which it noted that she had a gambling addiction. ... (3 pages)View decision -
Decision Reference DRN-4716934
10 Apr 2024 Brazier Consulting Services Ltd UpheldClaims ManagementDRN-4716934 The complaint Miss M complains about Brazier Consulting Services Ltd (“BCS”) and their failure to progress her claim for mis-sold Payment Protection Insurance (“PPI”). What happened Miss M instructed BCS to pursue a claim for mis-sold PPI on her behalf. But despite her requests... (2 pages)View decision -
Decision Reference DRN-4733076
10 Apr 2024 U K Insurance Limited UpheldInsuranceDRN-4733076 The complaint Mr H complains about the service he received from U K Insurance Limited trading as Direct Line (UKI) when renewing his van insurance policy. What happened Mr H’s van insurance policy with UKI was due for renewal. He contacted UKI to renew the policy, the price was... (3 pages)View decision -
Decision Reference DRN-4522283
10 Apr 2024 Santander UK Plc UpheldMortgagesDRN-4522283 The complaint Ms P’s complaint is about a mortgage and porting application she made to Santander UK Plc. She has told us that she was assured her application would be accepted for the amount she wanted, but she was then offered a lower amount. Ms P has told us that had she been... (3 pages)View decision
