We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4928771
29 Jul 2024 Inter Partner Assistance SA UpheldInsuranceDRN-4928771 The complaint Mr and Mrs B complain because Inter Partner Assistance SA (‘IPA’) said it could no longer provide cover for a holiday under their travel insurance policy. All references to IPA include the agents appointed to handle policy enquires and claims on its behalf. Wha... (4 pages)View decision -
Decision Reference DRN-4916940
29 Jul 2024 Capita Life & Pensions Regulated Services Limited UpheldPensions and AnnuitiesDRN-4916940 The complaint Mr V has complained about a transfer of his self invested personal pension (SIPP) to a small self-administered scheme (SSAS) in 2014. Mr V’s SSAS was subsequently used to invest in an overseas property investment which appears now to have little value. Mr V say... (15 pages)View decision -
Decision Reference DRN-4435923
28 Jul 2024 eToro (UK) Ltd UpheldInvestmentsDRN-4435923 The complaint Mr C complains about the way eToro (UK) Ltd (eToro) executed a number of his Contracts for Differences (CFD) trades. He says the errors caused him losses. What happened Mr C had a CFD trading account with eToro. In early 2022 he encountered issues with a number... (5 pages)View decision -
Decision Reference DRN-4801184
27 Jul 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4801184 The complaint Mrs B on behalf of Mr B complains about how Bank of Scotland plc trading as Halifax dealt with an account transfer. What happened Mr B applied to transfer his Individual Savings Account (ISA) from Halifax to a different provider. The application was made in Mar... (3 pages)View decision -
Decision Reference DRN-3953038
27 Jul 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3953038 The complaint Mr G has complained about Creation Consumer Finance Ltd’s (‘Creation’) response to a claim he made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to account Section 140A (... (7 pages)View decision -
Decision Reference DRN-4933927
27 Jul 2024 Nationwide Building Society UpheldConsumer CreditDRN-4933927 The complaint Mr S complains that Nationwide Building Society irresponsibly approved two loans which were unaffordable. What happened Mr S says he applied for two Nationwide loans in 2021 and 2023 which were unaffordable. He says appropriate checks were not carried out and h... (3 pages)View decision -
Decision Reference DRN-4933054
26 Jul 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4933054 The complaint Mr E is unhappy that The Prudential Assurance Company Ltd mistakenly told him he was entitled to a tax-free lump sum from his pension What happened Mr E had two ‘section 32’ pension policies with Prudential. In 2022, in anticipation of Mr E reaching his 65 th b... (7 pages)View decision -
Decision Reference DRN-4878331
26 Jul 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4878331 The complaint Miss H has complained Zopa Bank Limited is holding her liable for a personal loan that was taken out fraudulently. What happened In early 2023 Miss H went to a party locally. She met a couple of blokes and was encouraged to help them out when they wanted to use... (3 pages)View decision -
Decision Reference DRN-4878308
26 Jul 2024 National Westminster Bank Plc UpheldConsumer CreditDRN-4878308 The complaint Miss H has complained National Westminster Bank plc is holding her liable for a personal loan that was taken out fraudulently. What happened In early 2023 Miss H went to a party locally. She met a couple of blokes and was encouraged to help them out when they w... (3 pages)View decision -
Decision Reference DRN-4932135
26 Jul 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4932135 The complaint Miss B is unhappy with the way Bank of Scotland plc trading as Halifax dealt with her claim for recovery of money she paid towards the purchase of a caravan. The purchase was made together with her partner Mr F, who has assisted Miss B in bringing this complain... (6 pages)View decision