We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4930136
26 Jul 2024 TSB Bank plc UpheldBanking and PaymentsDRN-4930136 The complaint Miss L complains that TSB Bank plc unfairly closed her business account and put her bounce back loan (“BBL”) into default without giving her any notice. What happened Miss L opened a business account with TSB in May 2020, taking out a £12,000 BBL a month later.... (7 pages)View decision -
Decision Reference DRN-4916037
26 Jul 2024 Carrot Risk Technologies Ltd UpheldInsuranceDRN-4916037 The complaint Miss R complains that Carrot Risk Technologies Limited trading as Carrot Insurance unfairly cancelled her motor insurance policy. What happened Miss R was a new driver without a no-claims discount. In early November 2022, she acquired a hatchback car. She insu... (4 pages)View decision -
Decision Reference DRN-4863272
26 Jul 2024 QIC Europe Ltd UpheldInsuranceDRN-4863272 The complaint Mr P says QIC Europe Ltd and its agent provided poor service when he made a claim on his motor insurance policy for a new windscreen, and the problem isn’t resolved a year later. What happened Mr P made a previous complaint to this service about the issues he’... (3 pages)View decision -
Decision Reference DRN-4864810
26 Jul 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4864810 The complaint Mr S complains about Advantage Insurance Company Limited (“AIC”) and their decision to cancel his policy after he made them aware he’d replaced the exhaust on his car. Mr S has been represented by his father, also Mr S, during the claim and complaint process. F... (5 pages)View decision -
Decision Reference DRN-4526990
26 Jul 2024 Admiral Insurance Company Limited UpheldInsuranceDRN-4526990 The complaint Mr J complains that Admiral Insurance Company Limited treated him unfairly during the course of his insurance claim for an escape of water. For the avoidance of doubt, I understand Mr J made a separate complaint in relation to the same claim, this decision will... (2 pages)View decision -
Decision Reference DRN-4731819
26 Jul 2024 ReAssure Limited UpheldPensions and AnnuitiesDRN-4731819 The complaint Mr W has complained that ReAssure Limited processed a fund switch incorrectly in December 2023 and hasn’t corrected that mistake to date. What happened The investigator who considered this matter set out the background to the complaint in his assessment of the ... (4 pages)View decision -
Decision Reference DRN-4818518
26 Jul 2024 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-4818518 The complaint Mr R is unhappy with the charges Mercedes-Benz Financial Services UK Limited (“MBFS”) applied, when he rejected a van he acquired under a hire purchase agreement. What happened I sent Mr R and MBFS my provisional findings on this complaint on 11 July 2024. A co... (6 pages)View decision -
Decision Reference DRN-4932464
26 Jul 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4932464 The complaint Mr S complains that Revolut Ltd (‘Revolut’) made it difficult for him to transfer funds out of his account and thereafter froze the account for several months . What happened Mr S had an account with Revolut which he opened in November 2019. He said it was als... (6 pages)View decision -
Decision Reference DRN-4887580
26 Jul 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4887580 The complaint V complains that Barclays bank UK PLC blocked and subsequently closed its accounts. V would like compensation. V is represented by its director Mrs L. What happened The detailed background of this complaint is well known to both parties. So, I’ll only provide a... (4 pages)View decision -
Decision Reference DRN-4779416
26 Jul 2024 Arthur J. Gallagher Insurance Brokers Limited UpheldInsuranceDRN-4779416 The complaint Mr O complains about how Arthur J. Gallagher Insurance Brokers Limited trading as QuotelineDirect (“AJGIB”) administered a commercial vehicle insurance policy. What happened The details of the complaint are well known to both parties, so I won’t repeat them aga... (2 pages)View decision