We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4905491
26 Jul 2024 Monzo Bank Ltd UpheldConsumer CreditDRN-4905491 The complaint Mr S complains that Monzo Bank Ltd lent to him in an irresponsible manner. What happened This complaint relates to a loan that was given to Mr S by Monzo in June 2023. Mr S has also complained about an overdraft and credit card that he held with Monzo. Those co... (3 pages)View decision -
Decision Reference DRN-4932339
26 Jul 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4932339 The complaint Mrs P complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) breached its contractual and fiduciary duties to her and failed to carry out appropriate due diligence before allowing her to open ... (51 pages)View decision -
Decision Reference DRN-4678144
26 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4678144 Complaint Mrs I is unhappy that Monzo Bank Ltd didn’t reimburse her after she told it she’d fallen victim to a scam. Background In mid-2023, Mrs I had been looking for work and shared her CV on a recruitment website. She was then messaged by somebody who claimed to represent... (3 pages)View decision -
Decision Reference DRN-4815094
26 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4815094 The complaint Mr M complains Monzo Bank Ltd have treated him unfairly in relation to his Flex credit card account and the level of customer service it’s provided him. What happened Mr M held a bank account with an overdraft facility with Monzo. Mr M also held a Flex credit c... (4 pages)View decision -
Decision Reference DRN-4815131
26 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4815131 The complaint Mr M complains Monzo Bank Ltd unfairly defaulted an overdraft debt and are reporting this to credit reference agencies. Mr M is also unhappy with the level of customer service he received from Monzo. What happened Mr M held a bank account with an overdraft fac... (5 pages)View decision -
Decision Reference DRN-4929903
26 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4929903 The complaint Mr A complains that Monzo Bank Ltd restricted and then closed his business account. Following closure, it retained more than £4,000. What happened Mr A held a business account with Monzo. From around June 2023, Monzo placed restrictions on the account while it ... (2 pages)View decision -
Decision Reference DRN-4931590
26 Jul 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4931590 The complaint and what happened Mr W has complained about Creation Consumer Finance Ltd’s (‘Creation’) response to a claim he made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to acco... (7 pages)View decision -
Decision Reference DRN-4802908
26 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4802908 Complaint Mr R is unhappy that Monzo Bank Ltd didn’t reimburse him after he fell victim to a scam. Background In late 2022, Mr R received a message from someone on a social media platform. That person offered him an investment opportunity. Mr R explained that he was interest... (4 pages)View decision -
Decision Reference DRN-4856130
26 Jul 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4856130 The complaint Mrs D complains that Santander UK Plc blocked her account and stopped her from making a payment. Mrs D is also unhappy about the customer service she received in branch. What happened The detailed background of this complaint is well known to both parties. So,... (6 pages)View decision -
Decision Reference DRN-4857093
26 Jul 2024 ReAssure Limited UpheldPensions and AnnuitiesDRN-4857093 The complaint Mr L’s complaint against ReAssure Limited is about the delays and time taken to transfer his pension to a Self-Invested Personal Pension (SIPP) with a new provider. He is unhappy with the drop in the value of the pension. And he doesn’t agree with ReAssure’s lo... (4 pages)View decision