We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4931524
26 Jul 2024 Specialist Lending Limited UpheldConsumer CreditDRN-4931524 The complaint Mr C complains that Specialist Lending Limited, trading as Duologi, treated him unfairly regarding a dispute about the installation of some windows and doors. What happened Mr C purchased eight windows and two doors to be installed at h... (6 pages)View decision -
Decision Reference DRN-4930329
26 Jul 2024 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4930329 The complaint Mr B complains that Scottish Widows Limited prevented him from accessing his pension online to view its downward progress, which he was only able to ascertain from annual statements issued in February each year. He further says that his pension was invested in... (11 pages)View decision -
Decision Reference DRN-4932005
26 Jul 2024 National Savings and Investments UpheldBanking and PaymentsDRN-4932005 The complaint Mrs A complains about the service she received from National Savings and Investments (“NSI”) when trying to transfer the funds she held in her investment account to another account opened with it with a better interest rate. What happened Mrs A held an investm... (4 pages)View decision -
Decision Reference DRN-4632481
26 Jul 2024 Metro Bank PLC UpheldBanking and PaymentsDRN-4632481 The complaint H complain Metro Bank PLC (“Metro”) closed their account and did so with insufficient notice causing them financial loss and substantive inconvenience. What happened The details of this complaint are well known by both parties, so I won’t repeat them again here... (4 pages)View decision -
Decision Reference DRN-4931802
26 Jul 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4931802 The complaint Mr and Mrs C complain that when reinvesting funds held in a trust account with Nationwide Building Society (“Nationwide”) it failed to make them aware the new bond they were investing in couldn’t be held in trust resulting in financial loss. What happened Mr C ... (5 pages)View decision -
Decision Reference DRN-4918859
26 Jul 2024 East End Fair Finance Limited UpheldConsumer CreditDRN-4918859 The complaint Mr D complains that East End Fair Finance Limited, trading as Fair Finance provided him with credit that he couldn’t afford to repay. What happened Fair Finance approved a high interest loan of £400 for Mr D in July 2023. The loan was to be repaid at £58.50 ov... (2 pages)View decision -
Decision Reference DRN-4902410
26 Jul 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4902410 The complaint Mr S complains that J.P. Morgan Europe Limited trading as Chase has asked him for sensitive information about his earnings and restricted his account. He also complains that Chase responded poorly to his complaint. What happened In January 2024 Chase asked Mr S to... (3 pages)View decision -
Decision Reference DRN-4931584
26 Jul 2024 Zurich Insurance PLC UpheldInsuranceDRN-4931584 The complaint Mr I is unhappy with Zurich Insurance PLC’s handling and settlement of a claim he made for damage caused to his home by an escape of water. What happened The details of this complaint are well known to both parties, so I will not repeat them again in full deta... (8 pages)View decision -
Decision Reference DRN-4814650
26 Jul 2024 First Central Underwriting Limited UpheldInsuranceDRN-4814650 The complaint Mr N complains that First Central Underwriting Limited left him with no choice but to cancel his motor insurance policy, causing him a financial loss. Where I refer to First Central, this includes the actions of its agents and claims handlers for which it take... (3 pages)View decision -
Decision Reference DRN-4884446
26 Jul 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4884446 The complaint Mr S is unhappy that Revolut Ltd declined some transactions and then blocked his account. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them in detail here. But, in summary: In late-2023 Mr S wa... (2 pages)View decision