We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125399 results
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Decision Reference DRN-4730415
9 Apr 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4730415 The complaint Mr F complains National Westminster Bank Plc (NatWest) have unfairly charged him overdraft fees during a period of financial difficulties. What happened I issued a provisional decision setting out what’d happened, and what I thought about that. I’ve copied the rel... (4 pages)View decision -
Decision Reference DRN-4730340
9 Apr 2024 TSB Bank plc UpheldBanking and PaymentsDRN-4730340 The complaint Mr S complains TSB Bank Plc haven’t properly addressed the impact the overdraft charges they applied had on him. What happened I issued a provisional decision setting out what’d happened, and what I thought about that. I’ve copied the relevant elements of this bel... (4 pages)View decision -
Decision Reference DRN-4730031
9 Apr 2024 Evolution Lending Limited UpheldMortgagesDRN-4730031 The complaint Miss R has complained about two secured loans she took out with Evolution Lending Limited. She said the lending was irresponsible and unaffordable. What happened Miss R owned two rental properties and lived with her mother. Miss R had first charge mortgages on bot... (8 pages)View decision -
Decision Reference DRN-4680002
9 Apr 2024 Scottish Equitable Plc UpheldPensions and AnnuitiesDRN-4680002 The complaint Mr D complains about delays that arose when he was transferring his pension with Scottish Equitable plc trading as Aegon (Aegon) to a drawdown plan (also with Aegon) to take his pension commencement lump sum (PCLS). Mr D also says Aegon failed to take proactive st... (4 pages)View decision -
Decision Reference DRN-4730290
9 Apr 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4730290 The complaint Miss M complains National Westminster Bank Plc (NatWest) haven’t acted in her best interests when helping her take out a credit card and a loan. A representative has supported Miss M in bringing this complaint, but for simplicity I’ll mainly refer to her in this d... (5 pages)View decision -
Decision Reference DRN-4728617
9 Apr 2024 Robin Christopher Singer UpheldInvestmentsDRN-4728617 The complaint Ms T complains that Singer Financial Trust provided her with unsuitable investment advice. What happened Ms T had an investment meeting with Singer in January 2001. The fact find which was completed at the time showed the following: Ms T had an income of £26,00 w... (7 pages)View decision -
Decision Reference DRN-4730189
9 Apr 2024 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-4730189 The complaint Ms H complains that Casualty & General Insurance Company (Europe) Ltd (C&G) declined a claim made under her pet insurance policy. What happened Ms H had a pet insurance policy provided by C&G for her dog. The policy was taken out in January 2023. In Fe... (4 pages)View decision -
Decision Reference DRN-4717989
9 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4717989 The complaint Mr M is unhappy that Monzo Bank Ltd won’t refund him for money he lost as part of a scam. What happened Further to looking for jobs online, Mr M was contacted by WhatsApp with a supposed job opportunity with a company I’ll call ‘M’. Unfortunately for Mr M, they we... (3 pages)View decision -
Decision Reference DRN-4729882
9 Apr 2024 Trade Capital UK (TCUK) Ltd UpheldInvestmentsDRN-4729882 The complaint Mr F complains that Trade Capital UK Ltd (“TCUK”): 1. Didn’t provide him with information about a corporate action which affected one of his contract for difference positions. 2. Tried to defraud him by paying him less than he was entitled to receive. 3. Closed hi... (4 pages)View decision -
Decision Reference DRN-4572231
9 Apr 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4572231 The complaint Mrs K complains that HSBC UK Bank Plc unreasonably blocked her accounts without explanation. She’d like to be adequately compensated for this. What happened The background to this complaint is well known to both parties, so I will cover it only briefly here. Mrs K... (3 pages)View decision
