We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
-
Decision Reference DRN-4497961
24 Jul 2024 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-4497961 The complaint Mr B complains about the service he received from Mitsubishi HC Capital UK Plc (“Mitsubishi”) when it provided him with an incorrect early termination fee on his hire agreement. What happened Mr B entered into a hire agreement with Mitsubishi in July 2020. He s... (3 pages)View decision -
Decision Reference DRN-4928076
24 Jul 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4928076 The complaint Mr H has complained about the way Creation Consumer Finance Ltd (“Creation”) responded to claims he’d made in relation to misrepresentation, breach of contract, and an alleged unfair relationship taking into account section 140A (“s.140A”) of the Consumer Credi... (5 pages)View decision -
Decision Reference DRN-4928181
24 Jul 2024 Aviva Insurance Limited UpheldInsuranceDRN-4928181 The complaint Mr P complains that when he was involved in an accident Aviva Insurance Limited settled liability on a 50/50 basis without telling him beforehand, having previously told him they were treating it as a non-fault claim. What happened In January 2023 Mr P was invo... (4 pages)View decision -
Decision Reference DRN-4842533
24 Jul 2024 AWP P&C S.A. UpheldInsuranceDRN-4842533 The complaint Mr L is unhappy about the way in which AWP P&C S.A. handled claims made on his travel insurance policy. What happened Whilst abroad, Mr L was involved in a car incident. Some time later he was admitted to hospital, the extent of his injuries was assessed, ... (2 pages)View decision -
Decision Reference DRN-4916542
24 Jul 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4916542 The complaint Mr P opened a self-invested personal pension (“SIPP”) with Carey Pensions UK LLP now Options UK Personal Pensions LLP (“Options”). Mr P transferred his existing personal pensions to the SIPP and made two investments. Mr P’s complaint is that Options acted unfai... (24 pages)View decision -
Decision Reference DRN-4879519
24 Jul 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4879519 The complaint Mr S complains that J.P. Morgan Europe Limited (operating under its Chase brand) suspended his account for more than three months without telling him why. It then closed the account. What happened On or about 10 November 2023 Chase suspended Mr S’s account. He ... (2 pages)View decision -
Decision Reference DRN-4647402
24 Jul 2024 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-4647402 The complaint Mrs W complains that Volkswagen Financial Services (UK) Limited, trading as Audi Financial Services (“VWFS”) lent to her irresponsibly and without carrying out proper affordability checks. What happened In March 2018 VWFS granted Mrs W a hire purchase (HP) agre... (4 pages)View decision -
Decision Reference DRN-4619446
24 Jul 2024 N.I.I.B. Group Limited UpheldConsumer CreditDRN-4619446 The complaint Ms A complains about the way N.I.I.B. Group Limited trading as Northridge Finance (“Northridge”) dealt with her claim that a car it supplied to her under a hire-purchase agreement wasn’t of satisfactory quality. Ms A is supported in bringing the complaint by he... (3 pages)View decision -
Decision Reference DRN-4876510
24 Jul 2024 Great Lakes Insurance SE UpheldInsuranceDRN-4876510 The complaint Mr and Mrs K complain that Great Lakes Insurance SE unfairly declined a claim they made under their home insurance policy. Mr and Mrs K are joint policyholders. As most of the communication relating to their claim and complaint has been from Mr K, I’ll refer m... (6 pages)View decision -
Decision Reference DRN-4926492
24 Jul 2024 Acromas Insurance Company Limited UpheldInsuranceDRN-4926492 The complaint Mr M is unhappy with the service provided by Acromas Insurance Company Limited (Acromas) following a claim he made on his car insurance policy. What happened Mr M took out a car insurance policy with Acromas in May 2023. The policy booklet explained in the eve... (4 pages)View decision