We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125399 results
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Decision Reference DRN-4722720
5 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4722720 The complaint Mr B complains that Monzo Bank Ltd treated him unfairly when it dealt with a Chargeback claim he made. What happened Mr B said he made a purchase online for £689.42 for a product but didn’t receive the item. He asked for a refund within 30 days but this did not ha... (3 pages)View decision -
Decision Reference DRN-4706721
5 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4706721 The complaint Ms H complains that Barclays Bank UK PLC has failed to account to her for some funds in an old savings accounts of hers. And that it failed to recognise her signature. What happened In February 2023 Ms H contacted Barclays requesting some copy statements on her ac... (2 pages)View decision -
Decision Reference DRN-4724657
5 Apr 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4724657 The complaint Mr and Mrs E complain about the service they received from Accredited Insurance (Europe) Ltd (Accredited) after making a claim under their home insurance policy. Where I’ve referred to Accredited, this also includes any actions and communication by agents acting o... (3 pages)View decision -
Decision Reference DRN-4692499
5 Apr 2024 Dignity Funerals Limited UpheldFuneral Planning ServicesDRN-4692499 The complaint The estate of Mrs D complains that Dignity Funerals Limited failed to deliver Mrs D’s pre- paid funeral plan as set out in her contract. It further complains about poor service and communication regarding Mrs D’s ashes. References to Dignity include the actions of... (3 pages)View decision -
Decision Reference DRN-4549774
5 Apr 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4549774 The complaint Miss S has complained that Santander UK Plc (Santander) increased her overdraft limit without doing the right affordability checks. She says the increases were unaffordable and has asked for interest and charges incurred on the overdraft from the point her limit w... (3 pages)View decision -
Decision Reference DRN-4260966
5 Apr 2024 ClearBank Limited UpheldBanking and PaymentsDRN-4260966 The complaint C, a limited company complains that ClearBank Limited (trading as Tide) (Tide) unfairly blocked and closed its account. C also says Tide delayed releasing its closing balance. C is represented by its director, Mrs C. What happened C had an account with Tide, which... (4 pages)View decision -
Decision Reference DRN-4713126
5 Apr 2024 Healthcare Finance Limited UpheldConsumer CreditDRN-4713126 The complaint Mr B complains about the way Healthcare Finance Limited trading as Tabeo handled a claim he made to it. What happened The parties are familiar with the background details of this case so I will only briefly summarise them. This reflects my informal remit. Mr B too... (3 pages)View decision -
Decision Reference DRN-4686053
5 Apr 2024 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-4686053 The complaint Mr W’s complaint is about a claim he made on his Red Sands Insurance Company (Europe) Limited (‘Red Sands’) pet insurance policy, which was declined. Mr W says Red Sands treated him unfairly and should now fund his claim. What happened Mr W made a claim on his Red... (3 pages)View decision -
Decision Reference DRN-4723913
5 Apr 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4723913 The complaint Mr P complains Options UK Personal Pensions LLP (‘Options’ - formerly Carey Pensions UK LLP) failed to undertake due diligence on his application for a Self-Invested Personal Pension (‘SIPP’) and subsequent investment in an overseas property-based investment schem... (28 pages)View decision -
Decision Reference DRN-4724322
5 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4724322 The complaint Mr A is unhappy that Barclays Bank UK PLC restricted his account. What happened In July 2023, Mr A noticed that Barclays had restricted his account. Mr A was contacted by Barclays who asked him about a recent payment received into his account. Mr A explained to Ba... (3 pages)View decision
