We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 130332 results
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Decision Reference DRN-5053018
30 Sep 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-5053018 The complaint Mr H complains that London & Colonial Services Limited (‘L&C’) didn’t undertake sufficient due diligence on the White Sands Country Club (‘White Sands’) investment he made through his L&C Self-Invested Personal Pension (‘SIPP’) and that, as a result... (58 pages)View decision -
Decision Reference DRN-4896248
30 Sep 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4896248 The complaint Mrs D complains that Santander UK Plc didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well kno... (7 pages)View decision -
Decision Reference DRN-5053007
30 Sep 2024 Progeny Wealth Limited UpheldPensions and AnnuitiesDRN-5053007 The complaint Mr S is unhappy with the service he received from his Financial Advisors. Progeny Wealth Ltd after they became responsible for the management of his pension portfolio. What happened Mr S had been a client of a firm of financial advisors (who I’ll call “JMG” her... (7 pages)View decision -
Decision Reference DRN-4821488
30 Sep 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4821488 The complaint Mr T complains that Monzo Bank Ltd told him it was closing his accounts. But then told him this was a mistake. Monzo offered Mr T compensation. Mr T says Monzo haven’t done enough to put things right. What happened Mr T had a current account and joint account ... (3 pages)View decision -
Decision Reference DRN-5052997
30 Sep 2024 Zempler Bank Limited UpheldBanking and PaymentsDRN-5052997 The complaint Mr S complains about the service he received from Zempler Bank Limited T/A Cashplus when he made a Data Subject Access Request (DSAR). He also complains that it didn’t update his email address or raise a complaint when he asked it to. What happened Mr S held a... (4 pages)View decision -
Decision Reference DRN-5040772
30 Sep 2024 St. James's Place Wealth Management Plc UpheldPensions and AnnuitiesDRN-5040772 The complaint Miss P is unhappy with the delays caused by the way St James’s Place Wealth Management Plc dealt with the transfer of her deceased Father’s pension plan into the name of his wife, subsequently causing her distress. What happened Miss P’s father (who I’ll refer ... (3 pages)View decision -
Decision Reference DRN-5040815
30 Sep 2024 St. James's Place Wealth Management Plc UpheldPensions and AnnuitiesDRN-5040815 The complaint Miss P is unhappy with the delays caused by the way St James’s Place Wealth Management Plc dealt with the transfer of her deceased Father’s pension plan into the name of his wife, subsequently causing Miss P distress. What happened Miss P’s father (who I’ll ref... (4 pages)View decision -
Decision Reference DRN-5052981
30 Sep 2024 Metro Bank PLC UpheldBanking and PaymentsDRN-5052981 The complaint Mr T complains that the interest rate for a savings account he’d opened with Metro Bank Plc (Metro) wasn’t showing correctly when he viewed his account online. What happened On 7 December 2023, Mr T opened an Instant Access Savings account (IAS) with Metro. Th... (3 pages)View decision -
Decision Reference DRN-5035199
30 Sep 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5035199 Complaint H, a limited company, complains that Monzo Bank Ltd didn’t refund it after its director, Miss C, fell victim to a scam. Background In April 2023, Miss C was planning a holiday with friends and looking for accommodation online. After some research, she discovered a ... (3 pages)View decision -
Decision Reference DRN-4997611
30 Sep 2024 Vanguard Asset Management, Ltd UpheldPensions and AnnuitiesDRN-4997611 The complaint On 4 July 2023 Mr B instructed an in-specie transfer of his Personal Pension (‘PP’) with Standard Life to a Self-Invested Personal Pension with Vanguard Asset Management Ltd (‘Vanguard’) – the ‘pension switch’. At the time, the PP’s portfolio held units in the ... (10 pages)View decision