We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125399 results
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Decision Reference DRN-4029492
4 Apr 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4029492 The complaint Mr H has a self-invested personal pension (SIPP) with Options UK Personal Pensions LLP (‘Options’, formerly Carey Pensions UK LLP). Mr H transferred his existing personal pension to the SIPP to invest in a property-based investment scheme in Cape Verde and a corpo... (28 pages)View decision -
Decision Reference DRN-4722431
4 Apr 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4722431 The complaint Mr A has complained that Barclays Bank UK PLC registered a marker against him at CIFAS, the national fraud database. What happened In May 2023, Mr A received £10,000 for the sale of a car. The buyer reported him as a scammer. Barclays blocked the account and asked... (3 pages)View decision -
Decision Reference DRN-4685643
4 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4685643 The complaint Mr M complains that Monzo Bank Ltd failed to give him adequate support or customer service when he asked it to assist him concerning some gambling transactions he'd made on his account. What happened At the end of May 2023 Mr M contacted Monzo to ask it to re... (3 pages)View decision -
Decision Reference DRN-4722270
4 Apr 2024 Highway Insurance Company Limited UpheldInsuranceDRN-4722270 The complaint Mr D complains that Highway Insurance Company Limited (Highway) declined a claim he made under his contents insurance policy. What happened Mr D has a contents insurance policy, which includes accidental damage cover, underwritten by Highway. Mr D accidentally kno... (3 pages)View decision -
Decision Reference DRN-4722275
4 Apr 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4722275 The complaint This complaint has been brought by a partnership which I’ll refer to as “M”. Mr H, as one of the partners, is representing M. The complaint is about National Westminster Bank Plc (NatWest) allowing the other partner to make a transfer. What happened In February 20... (4 pages)View decision -
Decision Reference DRN-4677237
4 Apr 2024 esure Insurance Limited UpheldInsuranceDRN-4677237 The complaint Miss G complains about how esure Insurance Limited handled the claim made on her motor insurance policy and the market value applied to the car. What happened In September 2023, Miss G’s car was stolen. Miss G claimed on her car insurance policy with esure. esure ... (3 pages)View decision -
Decision Reference DRN-4721513
4 Apr 2024 MBNA Limited UpheldBanking and PaymentsDRN-4721513 The complaint Mr M complains that MBNA Limited (MBNA) unfairly defaulted and terminated his account telling him it might also assign the account to a third party. He is unhappy with the resolution MBNA offered of backdating his default to when he was 3 months in arrears. He wo... (2 pages)View decision -
Decision Reference DRN-4693672
4 Apr 2024 Marshmallow Insurance Limited UpheldInsuranceDRN-4693672 The complaint Mr H complains about the way Marshmallow Insurance Limited administered his motor insurance policy after his vehicle was declared a total loss. What happened Mr H’s car was written off following an accident in April 2023. He contacted Marshmallow about his insuran... (3 pages)View decision -
Decision Reference DRN-4295586
4 Apr 2024 Amazon Payments UK Limited UpheldBanking and PaymentsComplaint A, a limited company complains that Amazon Payments UK Limited, (Amazon) withheld funds in its account for too long after its account was deactivated by Amazon Services Europe (ASE). A’s complaint has been brought to our service by its director Mr Z. Background Amazon have said t... (5 pages)View decision -
Decision Reference DRN-4506079
4 Apr 2024 Nationwide Building Society UpheldMortgagesDRN-4506079 The complaint Mr C complains that Nationwide Building Society prevented him accessing his mortgage account which meant he lost out on taking a new interest rate. What happened Mr C had a mortgage with Nationwide. He was coming to the end of a fixed rate of 1.34% and wanted to a... (3 pages)View decision
