We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125399 results
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Decision Reference DRN-4720296
3 Apr 2024 Adrian Flux Insurance Services Group UpheldInsuranceDRN-4720296 The complaint Mr J complained that his broker’s mistake, by incorrectly insuring his quadbike, has led to him being out of pocket. The broker was Adrian Flux Insurance Services Group (AFISG). What happened Mr J used AFISG to arrange his insurance for his quadbike. After insurin... (3 pages)View decision -
Decision Reference DRN-4682210
3 Apr 2024 Metro Bank PLC UpheldBanking and PaymentsDRN-4682210 The complaint Miss T complains about a decision by Metro Bank PLC (Metro) to place a block on her account after she received some funds, and an unreasonable timescale for the block to be removed. Miss T says this had a significant impact on several aspects of her life. What hap... (2 pages)View decision -
Decision Reference DRN-4719856
3 Apr 2024 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-4719856 The complaint Mr W, who is represented by a professional representative (“PR”) complains that Clydesdale Financial Services Limited trading as Barclays Partner Finance (“BPF”) rejected his claim under the Consumer Credit Act (“CCA”) 1974 in respect of a holiday product. The pro... (5 pages)View decision -
Decision Reference DRN-4608565
3 Apr 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4608565 The complaint Mr B has complained Zopa Bank Limited, trading as Zopa, is asking him to repay a personal loan he didn’t take out. What happened In July 2023, Mr B fell for a scam. This was to enable him to get interest-free loan quotes. After being approached by a third party on... (3 pages)View decision -
Decision Reference DRN-4702160
3 Apr 2024 AWP P&C S.A. UpheldInsuranceDRN-4702160 The complaint Mr and Mrs D are unhappy with how AWP P&C SA (AWP) handled their travel insurance claim. Any reference to AWP includes all its agents. What happened Mr and Mrs D have travel insurance alongside their bank current account. AWP is the underwriter on the policy. ... (3 pages)View decision -
Decision Reference DRN-4658612
3 Apr 2024 DAS Legal Expenses Insurance Company Limited UpheldInsuranceDRN-4658612 The complaint Mr S complains about how his insurer, DAS Legal Expenses Insurance Company Limited (DAS) dealt with a claim under his breakdown insurance policy. References to DAS in this decision include their agents. What happened In August 2023 Mr S’s vehicle suffered a flat t... (4 pages)View decision -
Decision Reference DRN-4608562
3 Apr 2024 Metro Bank PLC UpheldConsumer CreditDRN-4608562 The complaint Mr B has complained Metro Bank PLC, trading as RateSetter, is asking him to repay a personal loan he didn’t take out. What happened In July 2023, Mr B fell for a scam. This was to enable him to get interest-free loan quotes. After being approached by a third party... (3 pages)View decision -
Decision Reference DRN-4720038
3 Apr 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4720038 The complaint This complaint is about a mortgage Mr D holds with Barclays Bank UK PLC. At the core of the complaint is Mr D’s dissatisfaction with how Barclays handled his request for its assistance in claiming Support for Mortgage Interest (SMI) after he lost his job and went ... (5 pages)View decision -
Decision Reference DRN-4563972
3 Apr 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4563972 The complaint Mr and Mrs T complain that Barclays Bank UK PLC (Barclays) didn’t respond to enquiries from their solicitors quick enough, which meant their property purchase almost fell through. What happened Mr and Mrs T had a mortgage with Barclays. In 2021 they applied to por... (5 pages)View decision -
Decision Reference DRN-4579755
3 Apr 2024 Dzing Finance Ltd UpheldBanking and PaymentsDRN-4579755 The complaint Mr L is unhappy that Dzing Finance Ltd has unreasonably retained his money and has failed to communicate with him. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them in detail here. But, in summary: I... (2 pages)View decision
