We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125399 results
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Decision Reference DRN-4693275
3 Apr 2024 Loans 2 Go Limited UpheldConsumer CreditDRN-4693275 Complaint Miss W has complained that Loans 2 Go Limited (“L2G”) provided her with an unaffordable loan. She says that she couldn’t afford the monthly repayments and so shouldn’t have been provided with her loan. Background L2G provided Miss W with a loan for £700 in January 202... (4 pages)View decision -
Decision Reference DRN-4698532
3 Apr 2024 Loans 2 Go Limited UpheldConsumer CreditDRN-4698532 Complaint Mr Q has complained that Loans 2 Go Limited (“L2G”) provided him with an unaffordable loan. Background L2G provided Mr Q with a loan of £1,000.00 in February 2022. This loan had an APR of 355.4% and a 104-week term. This all meant the total amount repayable of £3,232.... (4 pages)View decision -
Decision Reference DRN-4689210
3 Apr 2024 Loans 2 Go Limited UpheldConsumer CreditDRN-4689210 Complaint Miss G has complained that Loans 2 Go Limited (“L2G”) provided her with an unaffordable loan. Background L2G provided Miss G with a loan for £1,000.00 in September 2022. This loan had an APR of 770% and an 18-month term. This all meant the total amount repayable of £3... (4 pages)View decision -
Decision Reference DRN-4428054
2 Apr 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4428054 The complaint Mr G complains that HSBC UK Bank Plc didn’t do enough to protect him from the financial harm caused by a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events h... (5 pages)View decision -
Decision Reference DRN-4505944
2 Apr 2024 Lighthouse Advisory Services Limited UpheldPensions and AnnuitiesDRN-4505944 The complaint Mr D complains about the outcome of the review carried out by Lighthouse Advisory Services Limited (“Lighthouse”) in connection with the FCA’s consumer redress scheme for the British Steel Pension Scheme (“BSPS”) – to make my findings easier to follow, I’ll refer ... (9 pages)View decision -
Decision Reference DRN-4705151
2 Apr 2024 Prudential International Assurance Plc UpheldPensions and AnnuitiesDRN-4705151 The complaint Mr M has complained about the service and delays he received from Prudential International Assurance Plc (‘Prudential’) when setting up his pension investment. Mr M has stated that the provision of incorrect information and delays led to monies not being invested ... (6 pages)View decision -
Decision Reference DRN-4652405
2 Apr 2024 Admiral Financial Services Limited UpheldConsumer CreditDRN-4652405 The complaint Mrs P is complaining about Admiral Financial Services Limited trading as Admiral Money because she says it lent to her irresponsibly by providing a loan she couldn’t afford to repay. What happened In March 2022, Admiral Money gave Mrs P a loan of £12,500 for a ter... (4 pages)View decision -
Decision Reference DRN-4564143
2 Apr 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4564143 The complaint P, a limited company, complains that Santander UK Plc acted unfairly when it asked P for some information and then went on to block P’s account. P says the bank provided a poor level of service. P is represented by one of its directors, who I’ll call Mr M. What ha... (3 pages)View decision -
Decision Reference DRN-4716644
2 Apr 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4716644 The complaint Mr A complains Zopa Bank Limited is reporting incorrect information to credit reference agencies. What happened The details of this complaint are well-known to both parties, so I won’t repeat them again here. The facts aren’t in dispute, so I’ll focus on giving th... (2 pages)View decision -
Decision Reference DRN-4499432
2 Apr 2024 Topaz Finance Limited UpheldMortgagesDRN-4499432 The complaint Mr A complains that Topaz Finance Limited has repeatedly provided the wrong amount for the arrears on his mortgage, increasing it by around £2,000. Mr A said he thought Topaz was trying to get him to pay more than he owed. What happened Mr A said that when he call... (2 pages)View decision
