We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 130332 results
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Decision Reference DRN-5050334
30 Sep 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5050334 The complaint Mr B complains that in 2012, Options UK Personal Pensions LLP (‘Options’, Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted his Self-Invested Personal Pension (‘SIPP’) application with a view to invest in an un... (35 pages)View decision -
Decision Reference DRN-5050311
30 Sep 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-5050311 The complaint Dr N has complained about Creation Consumer Finance Ltd (“Creation”) response to a claim he made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to account Section 140.A (‘... (8 pages)View decision -
Decision Reference DRN-5004327
30 Sep 2024 esure Insurance Limited UpheldInsuranceDRN-5004327 The complaint Miss A has complained about esure Insurance Limited. She isn’t happy about the way it dealt with a claim under her motor insurance policy. What happened I looked at this case and provided my initial thoughts in my provisional decision as follows; Miss A made ... (2 pages)View decision -
Decision Reference DRN-4886174
30 Sep 2024 U K Insurance Limited UpheldInsuranceDRN-4886174 The complaint Mr A has complained about U K Insurance Limited (UKI). He isn’t happy about the valuation of his car after it was deemed a total loss following a claim under his motor insurance policy. What happened Mr A made a claim under his motor insurance policy and his ca... (2 pages)View decision -
Decision Reference DRN-4973853
29 Sep 2024 Capital Professional Limited UpheldInvestmentsDRN-4973853 The complaint Two trusts (which I’ve referred to here as “P” or “the trusts”), complain the level of service Capital Professional Limited (“CPL”) gave them decreased when the CPL adviser changed. They seek a refund of the service charge they say each of the trusts paid to CP... (5 pages)View decision -
Decision Reference DRN-4871598
29 Sep 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4871598 The complaint D complain HSBC UK Bank Plc (“HSBC”) unfairly restricted their account when asking for more information as part of its Safeguard review. D add that HSBC failed to properly communicate with them that it needed this information. D say HSBC’s actions have caused i... (5 pages)View decision -
Decision Reference DRN-4787688
29 Sep 2024 MBNA Limited UpheldBanking and PaymentsDRN-4787688 The complaint Ms S complains that MBNA Limited (“MBNA”) failed to stop fraudulent transactions leaving her account and caused unnecessary stress and inconvenience by repeatedly cancelling her card. What happened Ms S explained that a small number of unrecognised transactions... (3 pages)View decision -
Decision Reference DRN-4672239
28 Sep 2024 Ageas Insurance Limited UpheldInsuranceDRN-4672239 The complaint Mr T complains about delays in Ageas Insurance Limited’s handling of his claim. What happened Mr T made a claim for a collapsed wall in a property that he owns and rents out to tenants. Ageas accepted the claim in March 2023 and Mr T received the settlement in ... (2 pages)View decision -
Decision Reference DRN-5049940
28 Sep 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5049940 The complaint Mr O complains Barclays Bank UK PLC, trading as Barclaycard, closed his credit card and unfairly registered a default against him after clearing his bank account balance. Mr O says Barclays have discriminated against him bason on a protected characteristic. To ... (6 pages)View decision -
Decision Reference DRN-5049870
28 Sep 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5049870 The complaint U complain HSBC UK Bank Plc (“HSBC”) restricted their business account and withheld their funds causing significant financial loss, inconvenience, and loss of reputation. What happened The details of this complaint are well known by both parties, so I won’t rep... (7 pages)View decision