We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
-
Decision Reference DRN-4919032
19 Jul 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4919032 The complaint Mr B complains about Bank of Scotland plc (trading as Halifax). Mr B says that Halifax didn’t do enough to protect him when he became the victim of a scam and would like Halifax to refund him the money he has lost as a result. What happened Mr B met an individ... (3 pages)View decision -
Decision Reference DRN-4919740
19 Jul 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4919740 The complaint Mr M complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted his Self-Invested Personal Pension (‘SIPP’) application with a view to inve... (32 pages)View decision -
Decision Reference DRN-4133807
19 Jul 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4133807 The complaint Mrs O has complained about the way Creation Consumer Finance Ltd (“Creation”) responded to claims she’d made under section 75 (“s.75”) of the Consumer Credit Act 1974 (“the CCA”), and an alleged unfair relationship taking into account section 140A (“s.140A”) of... (6 pages)View decision -
Decision Reference DRN-4786336
19 Jul 2024 Capital Professional Limited UpheldPensions and AnnuitiesDRN-4786336 The complaint Mrs M complains about the advice given by Capital Professional Limited trading as Ascot Lloyd (‘Ascot Lloyd) to transfer the benefits from her defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’). She says the advice w... (10 pages)View decision -
Decision Reference DRN-4892093
19 Jul 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4892093 The complaint Mrs R is unhappy that Zopa Bank Limited has sold her debt. She’s also unhappy that the new owner of the debt has been provided with her previous UK address where she hasn’t lived for over three years. Miss R lives abroad and has been trying to get Zopa to chang... (2 pages)View decision -
Decision Reference DRN-4901480
19 Jul 2024 Extracover Limited UpheldInsuranceDRN-4901480 The complaint Mr B complains that Extracover Limited (trading as Zego) mishandled a motor insurance policy. What happened Mr B had a vehicle insured on a private motor insurance policy with an insurer other than Zego. Like most private motor policies, it didn’t cover him fo... (4 pages)View decision -
Decision Reference DRN-4862746
19 Jul 2024 PayPal (Europe) S.à r.l et Cie, S.C.A. UpheldBanking and PaymentsDRN-4862746 The complaint Mr J complains PayPal (Europe) Sarl et Cie SCA (“PayPal”) restricted and closed his account. Mr J also complains PayPal continued to withhold his funds longer than the 180 days it said it would. Mr J says PayPal’s actions have caused him substantive distress, i... (3 pages)View decision -
Decision Reference DRN-4852543
19 Jul 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4852543 The complaint Mr E complains that Barclays Bank UK PLC made changes to his mortgage – which is in joint names – without his consent. Mr E asks that Barclays removes him from the mortgage account or pays £5,000 compensation. What happened Mr E took out a joint mortgage. He sa... (3 pages)View decision -
Decision Reference DRN-4918012
19 Jul 2024 Parker Kelly Financial Services Ltd UpheldInvestmentsDRN-4918012 The complaint Mr H complains that Parker Kelly Financial Services Ltd (“PKFS”) gave him unsuitable advice to invest in an Enterprise Investment Scheme (“EIS”) in 2015. What happened In 2013 Mr H was advised by PKFS to invest £25,000 into an EIS and £25,000 into a VCT. In 201... (10 pages)View decision -
Decision Reference DRN-4887538
19 Jul 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4887538 The complaint Mr R complains that when he made a claim on his motor insurance policy Liverpool Victoria Insurance Company Limited declined his claim and voided his policy from inception. What happened On 1 December 2023 Mr R’s vehicle was involved in an accident. He submitte... (6 pages)View decision