We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125399 results
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Decision Reference DRN-4252035
31 Mar 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4252035 The complaint Mr H is unhappy because HSBC UK Bank plc (‘First Direct’) have declined to refund him in full the £24,500 which he lost as a result of a scam. What happened The details of this complaint are well-known to both parties so I will not go into every detail of what hap... (5 pages)View decision -
Decision Reference DRN-4716627
31 Mar 2024 Fogwill & Jones Asset Management Ltd UpheldInvestmentsThe complaint Mr and Mrs H complain Fogwill & Jones Asset Management Ltd (“Fogwill”) is at fault for how it managed their portfolio and how it presented and sold its services to them. What happened Mr and Mrs H say Fogwill told them its service was provided by award winning investment ... (14 pages)View decision -
Decision Reference DRN-4622640
30 Mar 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4622640 The complaint Mr and Mrs G complain that Barclays Bank UK PLC (‘Barclays’) provided poor customer service when they tried to make an international transfer. For ease I will refer to all comments and actions as those of Mr G. What happened Mr and Mrs G had a joint current accou... (2 pages)View decision -
Decision Reference DRN-4713363
30 Mar 2024 Scottish Equitable Plc UpheldPensions and AnnuitiesDRN-4713363 The complaint Mr G has complained that when Scottish Equitable Plc set up an associated policy to his pension to facilitate employer contributions, it paid initial commission to his financial adviser. He doesn’t think it should have paid further initial commission as the advise... (6 pages)View decision -
Decision Reference DRN-4713394
30 Mar 2024 QIC Europe Ltd UpheldInsuranceDRN-4713394 The complaint Mr S is complaining about the way QIC has handled a claim he made on his buildings insurance policy. QIC has used an agent to handle the claim and complaint on its behalf. But, for ease of reference, I shall refer to anything the agent said or did as being said or... (7 pages)View decision -
Decision Reference DRN-3846725
30 Mar 2024 Rowan Dartington & Co. Limited UpheldInvestmentsDRN-3846725 The complaint Mr M complains about Rowan Dartington & Co. Limited (RD) as he’s unhappy with the level of service they’ve provided him with in a number of areas. What happened Mr R held a portfolio with another firm (B1). He signed up to RD’s Premium Stockbroking service in ... (5 pages)View decision -
Decision Reference DRN-4692029
30 Mar 2024 Sesame Limited UpheldInvestmentsDRN-4692029 The complaint Mr and Mrs G have complained about the advice they were given to invest, by Sesame Limited in August 2001. Mr and Mrs G are being represented with this complaint by a claims management company. What happened In August 2001, Mr and Mrs G were advised to invest a to... (4 pages)View decision -
Decision Reference DRN-4326232
30 Mar 2024 Paymentsense Limited UpheldBanking and PaymentsDRN-4326232 The complaint R complains that Paymentsense Limited trading as Dojo unfairly delayed payment of two transactions processed through its card terminal. R is represented in bringing this complaint by one of its directors, Mr S. What happened R is a merchant. On 24 June 2023, two p... (2 pages)View decision -
Decision Reference DRN-4601282
29 Mar 2024 Barclays Bank Plc UpheldPensions and AnnuitiesDRN-4601282 The complaint Mr C has complained that Barclays Bank Plc (‘Barclays’) unduly delayed the transfer of his pension to Aviva. Mr C has stated that during these delays changes to investment values meant that financial losses were incurred. What happened The chain of events in this ... (5 pages)View decision -
Decision Reference DRN-4653181
29 Mar 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4653181 The complaint Mr J complains that Lloyds Bank PLC are responsible for a data breach. What happened Mr J had a current account with Lloyds. He complained to Lloyds in September 2023 that a Lloyds’ adviser, who Mr J knew personally, had accessed his account and disclosed his fina... (2 pages)View decision
