We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 130193 results
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Decision Reference DRN-4717271
24 Sep 2024 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-4717271 The complaint Mr C complains that American Express Services Europe Limited (AESEL) failed to amend his address details and sent letters and cheques to the wrong address. What happened Mr C referred a complaint to this Service in October 2022. He was upset that after he close... (2 pages)View decision -
Decision Reference DRN-3935755
24 Sep 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3935755 The complaint Mr A has complained about Creation Consumer Finance Ltd’s (‘Creation’) response to a claim he made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to account Section 140.A ... (6 pages)View decision -
Decision Reference DRN-5039194
24 Sep 2024 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-5039194 The complaint Mr N complains that American Express Services Europe Limited (AESEL) misled him into choosing the wrong credit card, and they provided him with poor customer service. What happened Mr N says AESEL misled him into choosing the wrong credit card with them. He say... (3 pages)View decision -
Decision Reference DRN-5033841
24 Sep 2024 Assurant General Insurance Limited UpheldInsuranceDRN-5033841 The complaint Mr B’s complaint is about the refusal of a claim for a stolen laptop under his insurance policy with Assurant General Insurance Limited. What happened In September 2023, Mr B contacted Assurant to make a claim under his policy as his laptop had been stolen. Mr... (4 pages)View decision -
Decision Reference DRN-4809997
24 Sep 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4809997 The complaint Mr P and Miss S’s complaint is about the way in which Barclays Bank UK PLC has administered their offset mortgage account. To put matters right, Mr P and Miss S want Barclays to compensate them for their financial losses, and for distress and inconvenience. A... (4 pages)View decision -
Decision Reference DRN-5038873
24 Sep 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5038873 The complaint Miss L complains Monzo Bank Ltd hasn’t treated her fairly in relation to a loan she was tricked into taking out during a scam. What happened Miss L has accounts with a number of businesses, including an account with a business who I’ll refer to as “R” throughou... (3 pages)View decision -
Decision Reference DRN-5037081
24 Sep 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-5037081 The complaint Mr B is unhappy that Bank of Scotland plc, trading as Halifax, wouldn’t allow him to buy a car from a friend without conducting a HPI check at his own cost. What happened Mr B instructed a bank transfer for £1,400 from his account to the account of a friend to... (2 pages)View decision -
Decision Reference DRN-4878532
24 Sep 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4878532 The complaint Mr M complains about the service he received from HSBC UK Bank Plc (“HSBC”) when he sent an international payment and the payment was rejected. What happened On 31 October 2023 Mr M instructed HSBC to send an international payment of £4,605.64. The payment was ... (3 pages)View decision -
Decision Reference DRN-5038738
24 Sep 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5038738 The complaint Miss B complains Barclays Bank UK PLC (Barclays) unfairly closed her bank account. What happened Miss B says Barclays debited her bank account with payments in July 2022 and August 2022 totalling over £440, despite the fact her account had no funds available to... (4 pages)View decision -
Decision Reference DRN-4650052
24 Sep 2024 First Central Underwriting Limited UpheldInsuranceDRN-4650052 The complaint Mr A has complained that First Central Underwriting Limited (previously named Skyfire Insurance Company Ltd) voided his motor insurance policy and refused to pay his claim. What happened Mr A took out his motor insurance policy with First Central in August 2022... (4 pages)View decision