We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4912768
17 Jul 2024 Curtis Banks Limited UpheldPensions and AnnuitiesDRN-4912768 The complaint Mr C complains that Curtis Banks Limited (‘CBL’) shouldn’t have accepted his application for a self-invested personal pension (‘SIPP’) and that it failed to undertake due diligence on the introducer and intended investments, causing him a financial - .... (38 pages)View decision -
Decision Reference DRN-4882204
17 Jul 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-4882204 The complaint Mrs T complains through a representative, that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided her with a loan she couldn’t afford to repay. What happened Mrs T was advanced one loan of £200 on 24 April 2023. Mrs T was due to... (4 pages)View decision -
Decision Reference DRN-4819213
17 Jul 2024 Aviva Life & Pensions UK Limited UpheldInsuranceDRN-4819213 The complaint Mr D is unhappy the Aviva Life & Pensions UK Limited declined a claim he made on his life insurance policy. What happened Mr D has a life insurance policy which offers a terminal illness benefit. Mr D claimed on the policy following a diagnosis of cancer. A... (2 pages)View decision -
Decision Reference DRN-4902800
17 Jul 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4902800 The complaint A charity, which I will refer to as R, complains that Barclays Bank UK Plc closed its bank account without giving appropriate notification. What happened Barclays told us that it wrote to R on several occasions requesting the information it needed to carry out... (9 pages)View decision -
Decision Reference DRN-4900622
17 Jul 2024 Cowen Insurance Company Limited UpheldInsuranceDRN-4900622 The complaint Mrs B is unhappy that Cowen Insurance Company Limited declined a claim she made on her travel insurance policy. What happened Mrs B has a travel insurance policy connected to her bank account. She was on holiday with her husband when he became ill. Mrs B incurr... (2 pages)View decision -
Decision Reference DRN-4912982
17 Jul 2024 Xbridge Limited UpheldInsuranceDRN-4912982 The complaint Mrs L complains that Xbridge Limited trading as Simply Business (Simply Business) mis-sold her a landlords property insurance policy. What happened Mrs L is a leaseholder of a maisonette which she lets out to tenants. In April 2022, Mrs L looked online for an ... (5 pages)View decision -
Decision Reference DRN-4883621
17 Jul 2024 esure Insurance Limited UpheldInsuranceDRN-4883621 The complaint Miss C complains esure Insurance Limited (esure) unfairly delayed her claim on her motor insurance policy and unfairly recorded an outstanding amount on her credit file. There are several parties and representatives of esure involved throughout the complaint b... (2 pages)View decision -
Decision Reference DRN-4740764
17 Jul 2024 PayPal (Europe) S.à r.l et Cie, S.C.A. UpheldBanking and PaymentsDRN-4740764 The complaint S, a limited company, complains PayPal (Europe) Sarl et Cie SCA won’t refund it for items sent out but not delivered or returned. S is represented by Mr A, a director. What happened S completed two orders for some high-cost items. S used Royal Mail tracked de... (3 pages)View decision -
Decision Reference DRN-4840826
17 Jul 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4840826 The complaint Mr S complains about how Royal & Sun Alliance Insurance Limited (RSA) handled a claim under his home insurance policy for damage to his property. Any reference to RSA in this decision includes their agents. This complaint is about RSA as the insurer of Mr... (5 pages)View decision -
Decision Reference DRN-4904077
17 Jul 2024 Scottish Friendly Assurance Society Limited UpheldPensions and AnnuitiesDRN-4904077 The complaint Mr N has complained about a transfer of his Scottish Friendly Assurance Society Limited (Scottish Friendly) personal pensions to a small self-administered scheme (SSAS) in January 2015. Mr N’s SSAS was subsequently used to invest in a fractional ownership of ov... (11 pages)View decision