We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125399 results
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Decision Reference DRN-4403458
28 Mar 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4403458 The complaint Ms A complains that HSBC UK Bank Plc (HSBC) is refusing to refund her the amount she lost as the result of a scam. Ms A is being represented by a third party. To keep things simple, I will refer to Ms A throughout my decision. What happened The background of this ... (4 pages)View decision -
Decision Reference DRN-4715191
28 Mar 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4715191 The complaint D, a limited company, complains that HSBC UK Bank Plc has not refunded money it lost through what it now believes was a scam. D is represented by Q, which brings the complaint on D’s behalf. What happened Mr O, director of D, was seeking to wind up D as a company ... (7 pages)View decision -
Decision Reference DRN-4698896
28 Mar 2024 Great Lakes Insurance SE UpheldInsuranceDRN-4698896 The complaint Mrs D and Mr P complained that Great Lakes Insurance SE wouldn’t pay their lost flight costs under their travel insurance policy and about its service. My references to Great Lakes include the business which administers the policy on Great Lakes’ behalf. Mr P has ... (4 pages)View decision -
Decision Reference DRN-4715230
28 Mar 2024 Metro Bank PLC UpheldBanking and PaymentsDRN-4715230 The complaint Mr M complains that Metro Bank PLC won’t refund the money he lost to an investment scam. What happened Around January 2018, Mr M was searching online for opportunities to increase his income and came across a company I’ll call ‘T’. Mr M saw that T offered investme... (5 pages)View decision -
Decision Reference DRN-4661631
28 Mar 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4661631 The complaint Mr B has complained that Advantage Insurance Company Limited denied he had obtained one multi-car quote in January 2023. And then in the subsequent quote his No Claims Discount (NCD) wasn’t applied fully to one of his cars on the multi-car policy. What happened Mr... (3 pages)View decision -
Decision Reference DRN-4695460
28 Mar 2024 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4695460 The complaint Mr F complains that Scottish Widows Limited has failed to collect and apply his premiums correctly. And he’s concerned about the lack of progress in evidencing the corrections to his policy. What happened Mr F has a pension administered by Scottish Widows and he r... (3 pages)View decision -
Decision Reference DRN-4693010
28 Mar 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4693010 The complaint Mr and Mrs B complain about actions taken by Barclays Bank UK PLC at the end of the term of their mortgage. They say that it gave them wrong information, harassed them unnecessarily, misled them about what would need to be paid and when, and caused substantial ups... (4 pages)View decision -
Decision Reference DRN-4504287
28 Mar 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4504287 The complaint Mr L and Ms Z complain about how Accredited Insurance (Europe) Ltd considered their home insurance claim. Accredited are the underwriters (insurers) of this policy. Some of this complaint concerns the actions of their appointed agents. As Accredited accept they ar... (5 pages)View decision -
Decision Reference DRN-4689308
28 Mar 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4689308 The complaint Mr H complains about the due diligence London & Colonial Services Limited (‘L&C’) undertook before accepting his application for a Self-Invested Personal Pension (‘SIPP’). Mr H complains that L&C failed to carry out sufficient due diligence when it acc... (46 pages)View decision -
Decision Reference DRN-4666806
28 Mar 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4666806 The complaint Mr S complains Advantage Insurance Company Limited (Advantaqe) unfairly settled a claim by a third-party on his motor insurance policy, without giving him the opportunity to pay for the damage caused. Advantage are the underwriters of this policy i.e. the insurer.... (3 pages)View decision
