We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
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Decision Reference DRN-4422830
28 Nov 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4422830 The complaint Mr A complains that HSBC UK Bank Plc (“HSBC”) won’t refund £4,690 he lost to an employment scam in March 2023. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief summary, Mr A fell victim t... (3 pages)View decision -
Decision Reference DRN-4437290
28 Nov 2023 British Gas Insurance Limited UpheldInsuranceDRN-4437290 The complaint Mr R and Dr W have complained about the service provided by British Gas Insurance Limited in relation to a claim made under their home emergency insurance policy. What happened Dr W held a boiler and central heating insurance policy with British Gas since December... (12 pages)View decision -
Decision Reference DRN-3682528
28 Nov 2023 WPS Financial Group Limited UpheldPensions and AnnuitiesDRN-3682528 The complaint Mr N complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2017. He says the advice was unsuitable for him and believes this has caused a financial loss. WPS ... (4 pages)View decision -
Decision Reference DRN-4427050
28 Nov 2023 Wakam UpheldInsuranceDRN-4427050 The complaint Mr H has complained about his car insurer Wakam regarding repairs it carried out to his car after he was involved in an accident. What happened Mr H’s policy with Wakam includes cover for him to use his car for business purposes. Mr H had an accident and Wakam rep... (3 pages)View decision -
Decision Reference DRN-4299878
28 Nov 2023 Think Money Limited UpheldBanking and PaymentsDRN-4299878 The complaint Mr E complains that Think Money Limited trading as thinkmoney (‘thinkmoney’) didn’t reimburse him the funds he lost after he fell victim to a scam. What happened Mr E is represented in this case but for ease I’ll refer to Mr E throughout this decision. Mr E says t... (4 pages)View decision -
Decision Reference DRN-4470071
28 Nov 2023 Aviva Insurance Limited UpheldInsuranceDRN-4470071 The complaint Mr D complains about Aviva Insurance Limited (“Aviva”) for its decision on his claim following a leak at his home. He wants Aviva to base settlement on replacement of the full ground floor flooring. What happened Mr D holds buildings insurance with Aviva. His poli... (2 pages)View decision -
Decision Reference DRN-4427707
28 Nov 2023 Hugh James Solicitors UpheldPensions and AnnuitiesDRN-4427707 The complaint Mr W complains that he was given unsuitable advice by Hugh James Solicitors to transfer the benefits from his defined benefit (‘DB’) scheme with British Steel (‘BSPS’) to a personal pension. What happened In March 2016, Mr W’s employer announced that it would be e... (6 pages)View decision -
Decision Reference DRN-4406137
28 Nov 2023 U K Insurance Limited UpheldInsuranceDRN-4406137 The complaint Mrs E and Mr D complain that UK Insurance Limited (UKI) failed to process Mrs E’s policy renewal correctly meaning no cover was in place, under her motor insurance policy. I’ll refer to Mrs E in my decision for ease. What happened On 31 January 2023 Mrs E says she... (2 pages)View decision -
Decision Reference DRN-4320324
28 Nov 2023 One Insurance Limited UpheldInsuranceDRN-4320324 The complaint Ms P complains about One Insurance Limited’s (One Insurance) handling of her claim following damage caused by a third party driving into her car, under her motor insurance policy. What happened In October 2022 Ms P says a neighbour drove into her car whilst it was... (3 pages)View decision -
Decision Reference DRN-4454686
28 Nov 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4454686 The complaint A limited company, that I will refer to as W, complains about the temporary removal of the overdraft facility provided by its HSBC UK Bank Plc business account. Mr K, a director of W, brings this complaint on W’s behalf. What happened The following is intended onl... (2 pages)View decision
