We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
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Decision Reference DRN-4140169
28 Nov 2023 Penvest Limited UpheldPensions and AnnuitiesDRN-4140169 The complaint Mr B complains about the advice Penvest Limited gave to him to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme, the British Steel Pension Scheme (‘BSPS’) to a personal pension. He says the advice was unsuitable for him and believe... (8 pages)View decision -
Decision Reference DRN-4453351
28 Nov 2023 U K Insurance Limited UpheldInsuranceDRN-4453351 The complaint Mr H complains about UK Insurance Limited (“UKI”) and the mis-advice he was provided regarding the insurance on his hire car. What happened Mr H held a motor insurance policy, underwritten by UKI. In the summer of 2023, Mr H made a claim on this policy, and UKI in... (3 pages)View decision -
Decision Reference DRN-4312566
28 Nov 2023 National Savings and Investments UpheldBanking and PaymentsDRN-4312566 The complaint Mr A complains that National Savings and Investments (NS&I) failed to respond to his communications about repayment of a closed account. What happened Mr A contacted NS&I about his closed account and it wrote to him in February 2023, and said his Ordinary ... (2 pages)View decision -
Decision Reference DRN-4481396
28 Nov 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4481396 The complaint Mrs K is complaining about Moneybarn No. 1 Limited. She says they shouldn’t have lent to her because the repayments weren’t affordable. What happened In November 2014, Mrs K took out a conditional sale agreement with Moneybarn to finance the purchase of a car. She... (3 pages)View decision -
Decision Reference DRN-4437886
28 Nov 2023 Marsh Finance Ltd UpheldConsumer CreditDRN-4437886 The complaint Miss J is complaining that Marsh Finance Limited (MFL) shouldn’t have lent to her – she says they were irresponsible in doing so. What happened In May 2022, Miss J took out a hire purchase agreement with MFL to finance the purchase of a vehicle. She paid a deposit... (3 pages)View decision -
Decision Reference DRN-3882184
27 Nov 2023 Inspirational Financial Management Ltd UpheldPensions and AnnuitiesDRN-3882184 The complaint Mr R has complained about the suitability of the advice provided by Inspirational Financial Management Ltd (“IFM”) in October 2017 to transfer the value of his safeguarded benefits in the British Steel Pension Scheme (“BSPS”) to a personal pension plan (“PPP”). Wh... (13 pages)View decision -
Decision Reference DRN-4391299
27 Nov 2023 PrePay Technologies Limited UpheldBanking and PaymentsDRN-4391299 The complaint A company, which I’ll refer to as T, complains that PrePay Technologies Limited (PrePay) won’t refund unauthorised transactions taken from its account. Mr S, who is a director of T, brings this complaint on T’s behalf. What happened In early 2023, Mr S received a ... (3 pages)View decision -
Decision Reference DRN-4317876
27 Nov 2023 West Bay Insurance Plc UpheldInsuranceDRN-4317876 The complaint Mr R complains that West Bay Insurance Plc is responsible for poor claims-handling under his motor insurance policy. What happened The subject matter of the claim and the complaint is a luxury sports utility vehicle, made by a premium-brand car-maker and first reg... (3 pages)View decision -
Decision Reference DRN-4479270
27 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4479270 The complaint Mr C complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). He wants to be put back into the position he would have... (44 pages)View decision -
Decision Reference DRN-4438491
27 Nov 2023 Euroins AD UpheldInsuranceDRN-4438491 The complaint Mrs S complains Euroins AD unfairly declined the majority of her travel insurance claim. Euroins has been represented by agents for the claim and complaint. For simplicity I’ve referred to the agent’s actions as being those of Euroins. What happened In August 2022... (3 pages)View decision
