We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 130193 results
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Decision Reference DRN-4938042
20 Sep 2024 Euroins AD UpheldInsuranceDRN-4938042 The complaint Mr C has complained that Euroins AD hasn’t fully settled a claim he made on a travel insurance policy. He has also complained about poor service. What happened Mr C had booked a trip abroad beginning on 23 September 2023. However, he developed a bad back short... (3 pages)View decision -
Decision Reference DRN-3520661
20 Sep 2024 Computershare Investor Services Plc UpheldInvestmentsDRN-3520661 The complaint Mr V complains Computershare Investor Services Plc acted against his wishes and sold a shareholding he’d accrued through his membership in an employee share scheme. What happened Mr V worked for a company I’ll refer to as E. Through Computershare, E offered it... (8 pages)View decision -
Decision Reference DRN-4999657
20 Sep 2024 London Capital Group Ltd UpheldInvestmentsDRN-4999657 The complaint Mr C has complained that London Capital Group Ltd (‘LCG’) has charged him an inactivity fee on his spread betting account. What happened I have previously issued a provisional decision regarding this complaint. The following represents excerpts from my provisi... (10 pages)View decision -
Decision Reference DRN-5031960
20 Sep 2024 The Co-operative Bank Plc UpheldMortgagesDRN-5031960 The complaint Mr and Mrs F complain that The Co-operative Bank Plc (“Co-op”) mishandled their additional mortgage lending application. They said Co-op’s mistakes caused considerable distress over three months, and if they hadn’t been constantly in touch, it would have been w... (5 pages)View decision -
Decision Reference DRN-5033342
20 Sep 2024 Aviva Life & Pensions UK Limited UpheldInvestmentsDRN-5033342 The complaint Mr H1 and his son Mr H2 complain about the delays caused by Aviva Life & Pensions UK Limited in assigning and withdrawing two bonds between June 2022 and November 2022. To put things right, they’d like compensation for the loss of value of the bonds caused... (8 pages)View decision -
Decision Reference DRN-5033053
20 Sep 2024 CA AUTO FINANCE UK LTD UpheldConsumer CreditDRN-5033053 The complaint Miss B complains about a vehicle supplied to her under a hire-purchase agreement with CA Auto Finance UK Ltd. Background I recently issued my provisional conclusions setting out the events leading up to this complaint, and how I thought it should be resolved. I... (4 pages)View decision -
Decision Reference DRN-5033243
20 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5033243 The complaint Mr C complains that Revolut Ltd treated him unfairly as his card was withheld by an ATM whilst he was abroad leaving him with no money and when he returned to the UK, the bank then closed his account. What happened Mr C held a current account with Revolut. At ... (3 pages)View decision -
Decision Reference DRN-5008374
20 Sep 2024 Markel International Insurance Company Limited UpheldInsuranceDRN-5008374 The complaint P, a limited company, complains Markel International Insurance Company Limited turned down a claim it made on its business protection insurance policy. What happened P provides residential care services. In March 2023 there was a fire at a property it rented. A... (5 pages)View decision -
Decision Reference DRN-5023571
20 Sep 2024 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-5023571 The complaint Mr S is unhappy Red Sands Insurance Company (Europe) Limited turned down a claim he made on his pet insurance policy. What happened In September 2023 Mr S’s vet submitted a claim to Red Sands following the investigation of a mass on his cat. A basal cell tumour... (3 pages)View decision -
Decision Reference DRN-5017835
20 Sep 2024 Wakam UpheldInsuranceDRN-5017835 The complaint Mr I complains that Wakam haven’t repaired his car following an accident with another driver. He’s also unhappy the premium for his commercial car insurance policy has increased multiple times. What happened Mr I purchased a 30 day commercial car insurance pol... (3 pages)View decision